Raise Capital Slowly

Raise Capital Slowly

Joe Kleman
Devin Miller
The Inventive Journey Podcast for Entrepreneurs
7/26/2021

Raise Capital Slowly

Raise capital but, raise capital in a way that you can build on it slowly. I started my entire company using square loans. I got my first one for eight hundred dollars. I worked and paid it off based on my credit card sales and, stuff like that afforded me another one for sixteen hundred dollars. Reallocated the money to what I needed at the moment and just kept building on it. I stayed away from raising big capital and raised what I needed at the moment or where I thought it was at and where my short-term goal was.

 


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Starting and growing a business is a journey. On The Inventive Journey, your host, Devin Miller walks with startups along their different journeys startups take to success (or failure). You also get to hear from featured guests, such as venture firms and angel investors, that provide insight on the paths to a successful inventive journey.

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raise capital but raise capital in a way that you can build on it slowly so I build on I started my entire company using square law. I got my first one for 800 bucks worth it, they paid it off based on my credit card sales and stuff like that offer me another one for 16 $100 reallocated the money to what I needed in the moment and just kept building on it. So I stayed away from raising big capital and raised what I needed. In the moment or or where I thought it was at and where my recent or wise short term. Everyone this is Devin Miller here with another episode of the investment journey, I'm your host Devin Miller, the serial startup with seven and eight figure businesses, as well as the founder and CEO of Vince's strategy meeting.com Grab some time with us for chat. Another great guest on the podcast right now actually claiming so you weren't. Joseph Clayman so this was a quick introduction and Joseph started working in an entrepreneurial family. Six years ago, and went to high school and the military and did logistics and then as a 26 year old. That got a good job but wasn't told everything in the dining room around for a bit, and then went into massage school and did that for a period of time in the car, got that home and selling yourself 13 are also working to get accepted in the medical health never reduce costs in the medical industry and that much in the introduction, welcome. Thank you. I really appreciate it. Looking forward to it. So I just gave a quick run through of a much longer journey so maybe take us back in time a bit growing hair growing up. Six years starting your entrepreneurial journey at six years old and your family. Yeah, so what happened, my aunt, my uncle had built like multiple businesses, and so I was always watching him, he's always buying something building something selling it. When I do that quite a bit, and then he bought a table and chair rental company, and that was his thing for quite a long time for over a decade. And so when I was, I was helping him because in our family it was if you're big enough to carry a thing, you're big enough to work, so we were carrying a chair at a time or like, you know as you got bigger you like to have the boys and girls and carry a table at a time or whatever and then you kind of build up from there and so it was like, You're old enough to start doing this you're gonna do it with us. And then when I was eight, my parents bought a tech company, and my uncle kind of pushed them into that we're like well I got the tables the chairs you guys grab the tents, we'll work together we'll have business it'd be great. So that went on until I was. I stopped doing when I was 18 Cuz I went to military, and then they stopped doing it for a couple years after I left, but all of my friends worked for my parents. So that was the great part about high school was like all of my friends just worked with me so we all hung out and we worked all the time. But my brother wasn't the same so his buddies deleted like, do all the work. So after a couple years, my dad was like, I can't find any help anymore so I'm just gonna let this thing go. So yeah, so it was really fascinating to be involved that early watching everybody kind of like work and build and hustle and like my dad was kind of a jack of all trades so you're cleaning houses out for realtors and doing repairs for inspections and everything like that so it was always seeing the call like fireworks thinking where you're kind of like you see all these opportunities and you just keep building upon them and you keep learning to sing I play to this thing. And then I've done that my entire life and that's how you know, get a jumping ahead a little bit and playing back and how I brought medicine and logistics together, because I don't really stay in my lane very well. I like all the lanes. Now before we dive into what we do today with the you know, your friends and sounds like you know hey that's. Work with your friends be around each other, hang out and also. So we, sorry we ended up like we were 1416 hour days, like all day long and then we'd come home and mom. My mom would make us food we go downstairs and like, hang out in the basement or whatever we pass out and then we wake up the next morning go back to work again and every just kind of lived in my parents basement, So that was like my whole summer. And then, yeah, so I left there and when the military. It was kind of like the idea of getting out of your small town I grew up in a town in Ohio with about 1300 people in it. So there's more cattle in our county than there are people who is your chance of getting out so I was in the military for a couple of years getting discharged medically. So I've gotten VA benefits, and a little bit of disability since, almost 20 years now we're over 20 years, which helped my entrepreneurial journey tremendously was having those two things. Now you can see going through the military and voluntary things and medical for medical reason. So you're coming back state's going to find that out and to kind of figure out what you're going to do next after we got me started in the military. Take some time to rehab, and we got into massage or did odd jobs are gonna walk us through how you kind of what you did at the military. Yeah, so in the back home and it wasn't. I was kind of like thinking I went to stay there for a little bit and I end up staying for a couple of years but then, unfortunately, like where I'm from, the drinking is very prevalent, because there's nothing else to do there so I like to kind of share this piece because it's very validating for other people that are going through this that I was like a very functioning alcoholic for many years of my life, probably close to a decade of my life. So I went back home immediately instantly. Back home I went right back into drinking I was like, hanging out with the only time you saw your friends was at the bar, so it was like I need out of here, so I wanted to find a corporate job. Why do you get into a corporate job. So, I started applying for different places I found this job. That was actually checking in and out of a guard shack at Procter and Gamble. And so I went in for the interview. I actually went through three phone interviews and they scheduled each follow up interview before they ended the first interview. So we have going through definitely through it asked me for in person interview, and I went there in talking like she I was all dressed up, I was gonna suit and tie and she was nobody told you come in casually and I was like, No, I was like, I would have dressed up anyways. So, then it's that meeting and three weeks had gone by your word from anybody, I was like yeah whatever like I'm just try something else you know I thought it was going really well. This woman calls me up and she was like Hey, so we were wondering. The job I applied for was sitting in a guard shack from 7pm to 7am, just by myself checking trucks out in the middle of the night. She goes, we want to see if you want a different job that's in a different city and they're both 20 miles from where I'm from. Well the other job was a manager for a $9 million. Logistics account records department stores with 40 people underneath. And I was like, How do they go from being someone in a guard stack overnight to being a manager over 40 people and basically taking the lead over and hire logistics account. So it was like this giant promotion before even like even got the job, so everything went really really well. Well the military, so that's, I was a, I have my Eagle Scout. And then, no theory background so it's like you don't have any experience. I want to give you a shot and see me figure it out. So that's what that was started my logistics world. So we got into logistics in the background. As you were playing golf was better to get into operation logistics for a period of time. Now, once you get into that, how long did you stay in what needs to decide to kind of transition or go toward more precise therapy. So I spent almost seven years, six and seven years in logistics, and when I was with Kohl's department stores I was dedicated just to that account so I was about three and a half years there, but that's working 12 810 to 12 hours a day in the office and you're on call 24 Seven. So when they hired me for that job they told me they literally use the word USB married to your job. So, it was literally working, I would get two to three calls a night from 10 o'clock at night six in the morning, like, almost every single night. So sleep became a non existent thing. And then I left Kohl's and moved to Seattle. Seattle area where corporate offices that I worked with Coke and Pepsi through an important kind of like help figure all that stuff out, it all the border stuff for every all everything that came from the ICC Canada back out, out of British Columbia, I was doing all that stuff. And then, I was 26, and had really intense chest pains. I was sitting at my desk and I walked into my boss's office holding my chest and I was like I don't really feel very good. And he already had a heart attack before so he like stops, he goes, sit down. Don't call the paramedics I'm going to show you how to work in an ambulance. It was my first dose of Nytro ever had, which will give you one crazy headache. And about a year later I was like, Well, that was my wake up call was like what am I doing, I was like, it was all about the emotions, it was all about the money it was all about how much do how high the company and I was just getting promotion after promotion after promotion. And then I went to go get asked for a raise, and you're a bullet point where you do all day long, so I did that. I handed it to them, and the phrase I got was, well, we're not going to give you a raise. And I was like, What the hell's my age have to do with how much money I make. So that was the second thing of going, what am I doing, like, why am I doing this. On top of that, all the money I made nobody taught me how to pull money. My parents didn't understand it, my mom's like, I don't know that stuff, whatever. So I never knew how to handle money, and so I blew all of it. I have anything when I was making 70k a year and I had nothing to show for it and yeah, I just spent it all. And I realized I was very unhappy. And have I had all this stuff. When I was like watching other people live this decadent life, live this like traveling and like doing all these things and like, did you really own anything, and it just hit me one day and every time I like lost my mind. I sent a two page type email to the owner of the company. Which am I on a first name basis, said everything I needed to say. And my resignation and when they, when you resign, they're like most companies now they just walk you out. That same day, there's no like two week notice there's going to tell you to leave. So I left. I didn't have any plans hadn't hadn't thought through anything I was just, I know they say like nothing changes so you can say I've had it. Like, that's where I was at, I was like, this is stupid, I can't do this anymore. I'm not going to do this anymore doesn't get wiped out. And I think when we chatted before you kind of saw well you're a professional speaker and became a better man. Is that right, yeah I sold, I had two ounces a new car and anything and everything from home theater systems like every, everything goes furnished. And when I was finished I had my car in about 12 boxes the first employees. Out of everything I had. And I was sleeping on people's floors, couches, slept in my car a lot. Just took odd jobs here they're trying to start a business dealing. What I learned from my dad like building houses and like things like that so I was getting older Realtors trying to do pre inspection or post inspection repairs, things like that, like staging and that kind of didn't really, really jive, like really wasn't my thing. so I kind of let that fall off and we're back to getting just random jobs to like support myself. But what allowed me to do that, and this is kind of what I was mentioned the beginning without having veteran healthcare, and a little bit of disability was that I had safety, because I had enough money every month for my disability to rent a room somewhere that covered my rent and utilities and I had healthcare. So it allowed me to just go around and like, figure out who I wasn't what I wanted to do. So, they hit me I was like my one goal was to move to the Caribbean, move to St. Thomas, or move somewhere in the Caribbean. So I picked a US territory. Because I figured was easiest way to get my massage license down there. So I went to massage school for a year in Washington state and then graduated in December, or September, and then moved to St Thomas A few weeks later, and then decided qriocity So what made you decide to go into the military, and logistics those kind of go together to kind of make any you know kind of went the other direction is knowing, you know all your connections going around time jobs and this kind of removing yourself from that world, so to speak. What made you decide. So I just thought like right out of high school that, like maybe I go into massage therapy, and then I went the military instead. And then, after all I was done I was sitting there I was like, how do you move to the Caribbean, how do you like go down there and actually making money because bartending isn't gonna make you a ton of money to be able to like afford rent down there. So I was like how do I make enough money to live down there and I was like, I'll do massage down. That makes pretty good money and I'm sure like you'd like to work on a resort I can work on a yacht or whatever down there and I'll do that. So I set my goal up for a year schools 11 and a half months, and I was like this is all the reason I'm doing this and I just like put everything into it and figured it out I was doing tons of research on all different boards online, like people that live down there, and how what I needed to know and where I needed to live at and all that stuff we just prepared it over the year and then just just made it happen. So then I was down there to like December and then I got the irony was one of the things they tell you when to move to the islands is that the island will tell you when it's time to leave. And it was December, I was going down there a few months, and I was on a motorcycle that someone I met online before the down there let me borrow for transportation. And I was riding the motorcycle to work, to pick up my paycheck to buy a car. When I got hit by a car and broke my left leg. So, it was time to leave. I guess the I let you know today so yeah. So now you know you're planning to go to the island and the gate and massage therapy will be great. I'll be there to get my license and all the other lifestyle we were hoping to set up and then Ireland told you to leave and you come back, states now. How did you figure out what you're going to do and then going back to the kind of well rounded kind of lifestyle that a lot of professions are going to go back to where I was before I go to logistics or I'm going to go, where did you how did you kind of figure out what was. So I went I moved back home, obviously because I was on crutches for four months so I really can't do anything. Besides didn't do anything I end up moving to Raleigh where I'm at now with a broken leg, but I met someone down here, I had friends that I knew down here so I came down this way. And when I actually started kind of didn't really do anything down here either. And then I got working at a spa down here just doing massage at a spa but I was clearing for 100 bucks a week to just do a massage so I was like let's do this for a while. Well then I was like, Well, my relationship fell apart so I was like well screw this I'm gonna move to Florida to try something different I try to get a different job in Florida, and then move down there and then realized that I couldn't get my license down there, sport, it doesn't get licenses out to people I didn't go to school down there. So, I was back on my nomadic journey of like trying to figure out what I wanted to do. Now I can't do massage I'm already living down here. So I used my disability money, found a place to rent nijat gigs on Craigslist for six months, I would just powerwash a swimming forward cleaner garage out or no law or whatever and just like, make the money I needed to live on. And I just kept like doing massage for a while but then I would, when I was realizing like pattern recognition was kicking in. From all of my logistics experience right that's all Logistics is is recognizing what you use what a previous experience, make the best decision possible in the present moment for the best future outcome. So, I have learning I've worked on 15,000 People in the last decade. And you start to notice we're all the same person. The only difference really is our mental health and our story. Other than that, like anatomically biologically biomechanically physiologically things geographically, are really the same human. That's why, like, why would I talk to like trauma surgeons or like you know that you couldn't have to learn 1000 different domains, to be able to work on someone's stomach. So I realized like, There's so many things that are just environmental in what we're doing and regards to medicine so the medicine in my world, in logistical world is. It's a physics mental health and nutrition, because we are just a ball of energy, a bag, a sack of consciousness, moving through space relative to something else. The captain of our ship or mental health needs to know that our ship is safe in the environment and the people the other animals, it's around, and your nutrition essence support return function. So for me, coming out of logistics. My, my partner said this one time and it hit me, why I've had to spend so much my time so much my thought, energy, and not dehumanize people on my process. But since I was six years old people to me. I've only been headcount. They're only dots on a page, they're not. Yo, is Aunt Susie coming here wedding. Yes or No, I don't really know. I don't need to know anything about hand Susie I just need to know that she's coming to your wedding. Make sure there's room for. So, so now you got to come to this realization that you're now looking and saying okay can I take kind of the side, you know, logistics, experience and combine those. As a new adventure a new set right. Yeah, so it was just like, I started studying under this woman that was developing a system based in movement and massage and been working on it for like 40 years but never really like took off, and I was like so I studied under her, like, three years that all these classes helped teach a bunch of her classes and I was like something's missing. And they kept saying look globally look globally. What they meant was like look farther down the body, right one problem in the body might be from something else, not just for the symptom is. But then my logistics brain says well globally to me would be able to be zooming out to the point where I can see a human. That's two inches right see us as we are. How can I help the person who want to use the sample mystically or a full body and go, How can I affect this organism as human as the entire organism, mentally, physically, emotionally, psychologically, here's this thing. How are we going to do it. So a lot of the system I created was going well why do we keep. Why don't we encourage, why don't we build people up, why don't we tell them, it has to be mine. It has to be, you shouldn't do it that way, you should shouldn't do it this way. My ways better than your way sucks. It's all egoistic, like even in medicine, it's like, I can help you. You're in fashion and anybody else you should come to see me instead. You have this kind of okay we're going to take it out. So, then, you know, kind of get that over Oh, overall view as opposed to dislike in the myopic view of things. Now, turn that into business or you're turning that into kind of tell you know, creamy audience of, where are you at today are you kind of had to put at play in the work or what are you doing today. Yeah, so I've been working on. I guess a working prototype of my products I've been building. So I have a seven by seven cube. And it has 10 cords through it and has 50 colored balls suspended from the cord, and I simply get people tasked to do with know the phrase I gave is thrown on rules right so I put them in there and then we just infer off of each other, like they're learning for me I'm learning from them as we work back and forth together and they help them see different perspectives or different ways of looking at adversity. Because a lot of people are basing it off their conditioning of like what they were talking about, yo. I'll get people that they touch all the resistance all the blue ones and we'll do them all one time they stopped, and I was like why are you planning to stop, they tell you to stop I said just keep touching them. So you can read off of someone's programming that way and help them see past these barriers. So, I help people with that, with like human performance with mindset coaching and mix that with massage. Because once get people back into parasympathetic get their brain, relaxed a little bit, get them out of there, they're locked in rigid body and into this place state. And then you put them on the table and do 20 minutes a massage and they will leave a completely different person. So really it's been about getting the products going, and then figuring out what I can do with the products to create a system that involves helping somebody fit like, person to person, but also selling products, teach people how to work with somebody, or kids to play inside the cube together or a behavioral therapist working on a child with trauma, maybe just jumped in just the organ, towards the end of the podcast Oh yeah, I have that kind of stuff today and kind of watch what we've learned. And so as a great friend this question though is asked for inflation, only that long your journey, remains well. So I would say it's the worst but also the best at the same time because about a year or so ago is losing the space I was subletting. And the woman said, Hey, if you talk to the landlord. Maybe he'll let you keep the space. So, my ego brain of like, I'm going to do this thing let's make it happen. Let's burn the boats and take them out and I go to the landlord, I would say, hey, what do you think I don't have any credit. I have no finances, I have nothing left I'm at zero. What do you think, you think, give me a shot and he goes, Do you want to try it and I was like, Sure, I would love to afford that like a 30 $500 a month lease with negative money. And right when COVID hit, I had figured it out, work my ass off, got to the point where I was only $300 behind in rent, and then had to shut down. So I'm like, damn, I did it, but now I lost everything. So because that I put so much money into the business to the physical space that I could have invested into my own company and kept building it. A lot bigger than wasting all that money trying to keep this space that I was trying to show off. I think a lot of us try to show off you want to show that our business is bigger than it actually is already. Instead of going just staying real in staying down and staying like going here's what I got. Let's see if I can build this thing solid as my solid nucleus and then expanded, where for me I was like I'm going to take this big, fancy beautiful space and I'm going to do it I'm going to make it. And I thought that was a great decision. And then now I owe $23,000 in back rent to the landlord. So now it wasn't that I wasted all this money for nothing, because it's empty money that's gone. Yo, now I have debt on top of that and it was like it was all over my ego, it was all me going, I had this cool fancy space I can do it. So I think that that makes sense. You know sometimes when you go where it makes sense from an outward appearance is always. Definitely the mistake to make. The second question and just a reminder to the audience all the way down to the bonus question about intellectual property after the jump now from last year. You're gonna get one piece of advice to the to someone that's just getting into a startup or small business. What I did was raise capital but raise capital in a way that you can build on it slowly so I build them, I started my entire company using square them, I got my first one for work and they paid it off based on my credit card sales and stuff like that offer me another one for 16 $100 reallocated the money to what I needed in the moment and just kept building on it. So I stayed away from raising big capital and raised what I needed. In the moment or for where I thought it was at and where my recent or my short term goal was one of the things you see a lot of times, movies, articles, they take a whole bunch of money they reveal a bunch of money and they end up giving more different company they give more control of it and they end up taking a lot more obligations, necessarily, because the more money and time the better and I think a lot of time thinking what can be a better way to maintain control maintain better aspects of your business and that was we wrap up the normal upper portion of the podcast. If people want to reach out to they want to contact you, they want to be a customer they want to be a client, they want to be an employee, they want to be an investor, they want to be your next best friend. Any or all the above. What's the best way to reach out, contact your my website right now is move therapy, Mo ve th, er, e y.org orgy. You also reach me by email at Joe at middle movement therapy. COMM any real movement therapy, calm. So this is the two easiest ways. All of my socials are moved therapy NC. So that said, Twitter, Facebook, Instagram, Tik Tok, I tried to stay up on some of it I'm not a big social media fan so I do my best to keep him posted but awesome. Definitely, definitely reach out and appreciate bypass. Now for all of you that are listening, you might be guests on the show, we'd love to have those listening to one or the other people to find out more often the last but not least, we ever need help with your startup. So now that we've wrapped up normal fortunately the podcast is here. Now, you could ask a question that I get to answer it. So, what is your talking. Well, my question was, I had a feeling when I was building was very special is very important to me. At the time I don't feeling I had so I took out. Six years ago on my cube and went through Legal Zoom which I don't think was the best idea, because I think I could have done it way cheaper finding somebody to actually help me with it, and be able to understand all of the details of it. But because I didn't get all of the details in the beginning, I didn't realize that I still had to come up with even more money when it got kicked back to me to go okay so here's the comparisons that we have. How is yours different than these five comparisons, what no I need another $3,000 According to them to like submit my comparisons for how to do it. I like that. So, my mistake was, you know, not that LegalZoom is bad but I think finding someone like you, that would be able to help you walk through and understand the process but everyone's been great. But I guess so my question was like my mindset and went into abandonment. And, originally they said I was worried I was like, now what I'm going to do and now it's abandoned and I was like, I still get it back and they said you know like, you can just work with an attorney, they can, they could provide a letter and maybe, you know, we'll review it and maybe reactivate your account, reactivate your patent. So I was like, I don't really have any other options. So what happens now that I'm an abandonment, with my patent way of getting that back or is it just where it is now, I'm sure. Probably not. I mean, so a few exceptions one to let a patent fan in, it's now less, unless you're with them in the public domain. Anybody, anybody else. The one exception, they're talking about is you can do what's called revival and, which is basically, if you if you unintentional letting go abandoned meaning you can say hey, listen to have money to respond to that I didn't have the time. That's not to say we didn't, didn't get not a proper notification or, you know, some other reason why we unintentional didn't mean personal abandon thing usually within about a year to a year and a half after it's done a man and up until that time you can make vacancies, they're usually fairly expensive or a couple $1,000 to buy. And so if you're kind of within that window and it was unintentional. Yes, you can get it revived and you can have a basic react. Aside from that, if it's just hey, take the time I didn't have the ability to form a thread and have fun. And typically, you're in assembly is gone abandoned and there's not a lot of recourse and that's kind of by, you know, generally with all pass laws. You had a few practice deadlines because once you miss a lot harder for that genie back in the bottle. Yeah no I can totally understand that. So, I think, I think going forward I have a lot of select the cube and everything, it will eventually incorporate a lot of machine learning, AI, so I think my having the art as the art, and then work on the patents and stuff like that that I can use myself to when it starts to talk to itself, or starts to like work with people and automate automated medicine, essentially. So I think that will be the direction file that was probably on it's abandoned it doesn't look like for a while revive. As you continue to innovate, continued greatness. Still on an ongoing basis because of the new things that you're reading innovating. With that, we're gonna wrap up the episode appreciate you again for coming on Joseph it's been a bite. It's been a pleasure, and with the next leg of your journey, even better than the last. Absolutely.

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Set Your Goals High

Set Your Goals High

Anthony Russell
Devin Miller
The Inventive Journey Podcast for Entrepreneurs
7/24/2021

Set Your Goals High

Don't be afraid to aim high. My goal was when I started my rental business the whole point behind it was I didn't want to put my financial security in the hands of a company. That was the whole reason behind this journey was that I did not trust a company to pay my mortgage every month. So I wanted to build up a rental portfolio that I could live off of if things ever went sideways and I lost my job. That was how it started and I told myself when it started ok well maybe twenty-five years is enough time for me to do this. I hope that I can do this in twenty-five years. Then it was like five years later that I was financially independent. It does not take that long, set your goals high.

 


The Inventive Journey

Starting and growing a business is a journey. On The Inventive Journey, your host, Devin Miller walks with startups along their different journeys startups take to success (or failure). You also get to hear from featured guests, such as venture firms and angel investors, that provide insight on the paths to a successful inventive journey.

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ai generated transcription

i'd don't be afraid to aim high you know i my goal was when i started my own rental business um the whole point behind it was that i didn't want to put my financial security in the hands of a company um that was the whole reason behind this journey was that um i didn't trust a company to pay my mortgage every month so i wanted to build up a rental portfolio that would that i could live off of if you know if things ever went sideways and i lost my job um so that was how it started and you know i i told myself when i started i was like okay well you know maybe 25 years is enough time for me to do this you know i i hope that i can do it in 25 years you know and and then uh it was like five years later i was financially independent so yeah it doesn't take that long set your goals high [Music] hey everyone this is devin miller here with another episode of the inventive journey i'm your host devin miller the stereo entrepreneur that's grown several startups in the seven and eight figure businesses as well as the founder and ceo of miller ip law where we help startups and small businesses with their plans and trademarks if you ever need help with yours just go to strategymeeting.com um grab some time with us to chat we're always here to help now today we have another great guest on the podcast anthony russell um to give you a quick introduction anthony so he grew up in northeastern ohio and in his own word didn't do uh didn't do too well in high school but did not uh go off to culinary school for a bit of time didn't work out as well joined the military um was combat focused and uh did some security work and worked in and served in iraq um and then coming out of that didn't know what he wanted to do with the rest of his life um and so thought about being a commercial pilot for a period of time um ended up i think becoming a police officer for the military and he can correct me if i'm wrong there and then got into uh got into software and our software and actually got a degree in software engineering um and then jumped around for a few things and then ended up uh going into real estate and focusing on taking care of tenants as opposed to the bottom line so with that much his introduction welcome on the podcast anthony thanks i appreciate it so i gave kind of the quick brief run through of uh i'm sure a much longer journey um so why don't you take us back a bit in time to growing up in northeast northeast ohio and how things got kicked out for you in high school yeah sure so um yeah i pretty accurate i i grew up in northeast ohio and i i wasn't great in school it was a cd student in high school not a not a great kid um and uh yeah i did do some time at culinary school i i was uh i was lost didn't know which direction to go with my career for quite a while um it wasn't so long after the military that i finally figured out what i wanted to do but uh yeah uh like a lot of kids that don't do stellar in high school i ended up in the military i was fortunate enough then up in the military they they squared me away and i i was a military police officer i served in iraq for 15 months i served in the army overall for about uh six and a half years during that diving in in not to interrupt your journey but that's right culinary school to serving in iraq and you know shooting guns type of thing seems like a fairly big jump so that just uh hey culinary school wasn't working out military seems like a good option you wouldn't sign up or how did you make the mind shift from i'm going to cook something to i'm going to go and look for the military so uh i i don't know how it is where you're at or where a lot of the listeners are but when i was in school if you did bad in high school you went to vocational school and uh yeah so that was how i ended up in culinary school um i wasn't doing great in high school and um my guidance counselor in their infinite wisdom told me i was not a college-bound student which jokes on them because after i got out of the army i went and got straight a's and software engineering in college so um but yeah that's that's how i ended up in culinary school and i didn't really care for culinary um it's fun to know how to cook stuff but um it it really takes a very special personality to be great at that and that wasn't me um it wouldn't be no i would be yeah to go into culinary school because every i can check i can cook one as my kids will test we complete a side we do um every sunday i do the cooking and there when i'm here or take you get my wife to break off i'll do all the cooking again every sunday after we go to we go to church on sundays we come home i always kick her or i cook chicken nuggets out of the package nothing special and then once once every on the first sunday of each month i do do homemade chicken nuggets so that's the only thing there you go good homemade chicken nugget everything else i'm terrible at so i wouldn't have even made it anywhere near culinary school so good for you to at least make it farther than i ever would i it was it was interesting you learn a lot there you know um i i i have a little bit of those skills still not much my uh my wife doesn't let me near the kitchen very frequently but every now that i like you i try and give her a break and get in there and uh get something cooked but yeah i i ended up in the military now jumping back into because i know that was the completed site so he started the military for a little over six and a half years um now that you know you're coming out of the military trying to decide what you want to do so kind of what was the thought process or the next steps and figuring that out yeah so as a lot of veterans know um coming out of the military you know you have a ton of tools and really nothing to use them for that that's how i was you know i came out of the military um i was an army sergeant uh in the military so um you know i had a lot of leadership skills uh i had worked as a police officer in the military so i had a lot of law enforcement skills and i got out and i just i didn't want to be a police officer i'm from northeast ohio so naturally i would have gone to the cleveland police department probably and it just um i mean and now things are very tough for police so they weren't even tough uh that the environment was wasn't nearly as tough back then and i i knew back then i didn't want to do that so i was like it was in cleveland just as a side note yeah i would have been in cleveland i went to school in cleveland uh when i did law school as well as my mba degree i went to to case western ohio or case western there in cleveland oh very nice and that's a good school depending on the part of cleveland i would have never wanted to be a police officer as one more and i know i'm jumping in complete aside i'll give you my what experience with the police in there when i was there so when i was there me and my wife loved to when when we before we had kids we go watch the there's a dollar theater and in order to get to the dollar theater you had to drive through a unless you wanted to really go around about you had to drive to a city part of town and so we go there we go there about every week that was our kind of our date night for the the week and i remember coming back from the dollar theater one time and we pulled up to a stop or stop light you know stuff like there's a few cards ahead of us and the next car ahead of us was an suv and we were just sitting there waiting to stop lighting all of a sudden we had we had like five people that were all in there uh you know body armor they were they jumped out ahead of us and they started pulling people out of the car in the car the head of them so we're like and so they liked her great and we're like okay we're going around that so that was my only experience with the police but i'm like okay i would never want to be a police in cleveland because it looks scary so yeah that's accurate that's it's a tough job and um you know i i don't envy uh the the guys that are doing that work out there it's it's very it's a thankless job it was a thankless job in the army i can only imagine in the civilian world so um yeah and i i i know case uh case western it's a great school uh i went to cleveland state university uh so just the other side of town but um yes now now that i've hijacked your attorney that's all right my apologies but uh so now that you are coming back from the military you know i think you got into software how did you know how did you figure out what you're going to do and decide your next step yeah so i got out of the army and i didn't really have any direction i i had gotten my private pilot's license when i got back from iraq um it was something i wanted to do i wanted you know combat has this really interesting effect on uh it has different effects on people but it had an interesting effect on me for me um you know we we had a hard time overseas we lost a few guys and i felt like when i got back that i had like a second chance at life and i didn't want to waste it so um when you combine that with the mentality that the military gives you of like i can't be stopped uh you just uh you just start diving into stuff so i got my pilot's license when i got back and um i thought maybe i'd be a commercial pilot but after i got out of the military i realized that uh the salaries just weren't there for commercial pilots anymore unfortunately and uh the there is a significant investment in the schooling i mean it's like a hundred thousand dollars for the schooling uh which i would have gotten through my gi bill but uh i just it wasn't the path for me so i started looking at other things and um you know i had always been interested in computers but i had really low confidence about my uh educational or my education because of you know the experience i had in high school i but yeah once you couple that with the with that military you know drive i said you know what i'm gonna do this i'm gonna try it and uh if i fail i fail you know it is what it is and i went in there and i crushed it you know just straight a's most of the time i was in there a couple classes i slept on but for the most part um a's the whole way through and i actually ended up getting hired in my senior year of college i didn't get to finish i got hired by a local software company and it was at that point that i knew that i was on the right path and that i could start investing as well which is when i started my real estate business within three months of or right after i got my first job i started my real estate business and that was how i got started one question because you went in and got a software engineering degree and then you jumped over to real estate so with it you know and you said you did fairly well and uh you know in the getting the degree so what made you go from i want to be coding software and be a software engineer over to real estate well i actually i'm still doing both i've been doing both for about 11 years i i'm a firm believer in uh you know having a hobby business as well as your full-time career um you really accelerate your investment path when you do that you know it gives you gives you a lot of extra force when you can take your paycheck and roll it into investments so and not have to live off your investments so that that was actually what we did um i house hacked for about seven or eight years of that 11 years we just recently bought um a house for ourselves we've been living in an apartment for almost that whole time probably yeah seven or eight years uh just moving from building to building and uh yeah i i was taking my paycheck and i i bought my first building and my first building i broke even on for you know the first couple years just getting started real slow you know learning the ropes of being a landlord and living with your tenants um and then uh once i got my feet underneath me and i realized that you know i could do this uh and that i did have the uh you know the wherewithal to make it happen um i established kind of a a pattern that worked really well for that first building and i just applied it over and over and over again so so now that that kind of you see you're doing you know kind of i always call you know side hustles to me always seem like it's really just a second full-time job because you end up spending typically as much time with the scientists but you know so you've been doing that now for how long have you been doing both the software uh software engineering as well as the real estate oh man uh yeah probably about 10 years 10 11 years something like that been doing it for quite a while now um and yes it is it can be a second full-time job it depends on the season it depends on you know how how much care you're given for your units or your tenants um you know if you're really uh getting after it then you know you can spend quite a bit of time each month it just depends on what you're doing uh we cut back on a lot of the extra stuff we were doing this past year because we were in crisis mode you know like many small landlords we were making sure that we had the income to pay the bills um and we put a lot of the like extra stuff that we like to do to our buildings uh on hold just for the the pandemic no and i think that you know that's when you you know we when you're in crisis mode or you're saying hey we don't have the ability to just simply you know we have to delay some things so that we can keep or keep things moving and keep things uh and flow so to speak definitely make sense now one of the other things that i think if we talked about they also do is um with the leadership training or leadership for landlords and i think it's leadership for landlords.com if i remember right so tell us a little bit about kind of what that is i think it's a book and also a court if i remember right but kind of uh give give everybody a bit of an introduction to that so um yeah so that that's great so i took my military training i i had all this training for the military and i didn't really use it for anything on the outside and i wanted to apply it and i started thinking about some of the things that i learned in the military and one thing that they they teach everybody from day one is leadership right from the start right the very first thing you learn is to um you know be a follower and what good leadership looks like uh and they build in the principles that i use today they build that in from day one and basic training like um you know caring for those around you uh being empathetic to uh you know your to your soldiers um and making sure that everybody understands the goal so that everybody's on board with it uh a lot of people look at military leadership and they think uh barking orders you know like you do this you do that uh and it's it's so far from that um i mean there is a there is an aspect of that in the very beginning in basic training because they're taking you know this cookie dough civilian and they're turning them into somebody that can you know follow orders and you know fight or do their job whatever their job is um once that training's over though it's very much like a job and uh you know you're dealing with people you're dealing with your soldiers all day um you know and if you just bark orders at them they're not going to respect you and they're not going to want to listen to you and when you get into combat that's a recipe for disaster um so instead what we teach our military leaders is that you know you put your soldiers first you care for their needs uh you know and if they're messed up you're messed up you know if uh if they've got a problem you've got a problem it doesn't matter if it's you know 1am on a sunday morning um you know if your soldier needs something you need to be there to help them um so i took that mentality and when i got out of the military i looked at landlording and i i you know i read a lot of landlording books and i looked at the community and i looked at how landlords in the community were uh structuring their business and uh especially the ones that were self-property managing which is most small landlords so i looked at the way they were approaching uh their business and i was kind of disturbed by the mentality that everybody had everybody has this profit first mentality and it's really not that you know if you're listening to this right now and you're a landlord and you think that it's profit first i got news for you you are in the service business you are not in the profit first business profits do come like any good business you know you'll make money as as time goes on but um as landlords we are property leaders we are servants to the tenants and the tenants should be getting what they're paying for you know they're paying for a service they're paying for housing service they're paying for repairs in a lot of cases they're paying for land landscaping or um you know whatever it might be you know that that's that's the service you're providing and if you provide a great service then uh in return you'll get your rent on time um you'll your bill buildings will be taken care of your tenants will tell you when there's problems um it'll be easier to vet tenants your tenants will tell you when another tenant is acting out or doing something they shouldn't be doing um having that that relationship with your tenants uh really is an excellent way to to run this type of business especially if you're a small landlord and that's what my book leadership for landlords is about it's about um applying what i learned in the military to being a landlord and uh how it's worked out for me some of the difficult situations that i've dealt with both from hysterical tenants to uh you know ceilings caving in all types of stuff no i think that i think that that's a great mentality because i think to your point now there are some good landlords but a lot of them do look at is the first thing that is is to make money off of it drive as much value if that means the tenants aren't taken care of the buildings fall apart if you're making a good income make as much as you can from the building and do as minimal amount as possible but i think that to your point putting the tenants first you're going to have lower turnover they're going to stay longer they're going to be happier they're going to take better case care of the plays because they know that you care and that you're taking care of them absolutely a great mentality to have bless you yeah so uh one question before we get to the last couple questions always ask but um you know so now you've kind of got you're doing the software engineering engineering you've got the book out you're doing the um or being a landlord and everything and all of that where do you kind of now looking up into the future where do you see the next six to 12 months going for you so for us our main goal right now is to make sure that we get out of the coveted crisis uh without losing any tenants we haven't lost any tenants yet um all of our tenants have uh been able to pay uh some of them needed a a couple day extension here there but uh it looks like we're gonna be able to make it all the way through this crisis without losing any tenants and that is our first priority uh and making sure that um any repairs that are immediate get done uh once that's done then we're gonna start migrating back into uh doing cosmetic improvements around the properties and um i i had a couple things i wanted to get done this year like we needed a one of our driveways rebuilt so we're gonna have that done that's one of those things where it's like well you know yes it's it's a necessity i need to get it done eventually but it doesn't need to be done today you know um so i'd like to try and get that done this year i'm hoping that uh late in the summer we'll we'll see this pandemic really pull back and everybody goes back to work and we can we can with confidence spend a few thousand dollars on the new driveway hey always will be nice to have a nice uh nice driveway for people no i think that you're saying hey you know when things come up or first thing is to take care of that we have the ability to keep things afloat keep things moving forward and be able to keep taking care of people but then it seems to get more back on solid ground i like the hey we're going to go back to fixing things up taking care of the tenants making sure everything is done because that's what got us through in the first place so that's a sounds like a great player great place to drive forward on um so now with that as we kind of now taking you through they're taking everybody through your journey as well as a little bit of where you're heading in the future um the next thing that i always ask two questions at the end of these podcasts and so we're going to jump to those now so the first question i always ask is along your journey what was your worst business decision you ever made and what did you learn from it oh man um so i think um you know we all make mistakes obviously we preface it with that um and i'll be fully transparent with this so uh you know don't send me any hate mail if you don't like this story but um you know i had a couple tenants uh i i like to relate everything back to a story with the tenants because it you know it i think that's that's the best way to learn is is through my mistake here so i had a couple tenants that um they weren't getting along we'll say that um you know a lot of our buildings are older buildings uh a lot of buildings in ohio from the early 1900s uh and this is a multi-unit building it was a four unit building and i had two tenants one upstairs and one downstairs that were not getting along now i have always made it a hard fast rule from day one to remain professional okay you when you're when you're communicating with tenants you don't swear or if you do swear you you know keep it light you know don't don't be um don't don't be out smoking and joking with them don't be having beers with your tenants you know keep keep a very professional relationship with your tenants set up those boundaries and um it will pay off in dividends uh when when the hard times come uh when when there's tense situations or if you have to go to court or something you know they can ever point back and to you being unprofessional um one time i let it slip and i i truly regret it i i had a couple tenants that were not getting along and um i i still was fresh out of the military so i had some uh i i had some issues migrating back into the civilian world and um i thought it was a funny light way of approaching the situation but the tenant did not appreciate it um it was two female tenants and the one female tenant said oh well she's you know playing her tv too loud and i asked her to turn it down and you know she'd tell me to go f myself or whatever you know and um i was trying to be light-hearted and i said something along the lines of oh well you know uh it's it's not that big of a deal the building's old you know why don't you two just like pillow fight it out or something like that and uh that was not appreciated well huh that was the wrong message defend that was i i truly regret saying that um even i i'm able to look back on it now and i want to be transparent with people so they know that you know like it's the truth you know it's the truth and i do regret it but um yeah don't don't do things like that because i think you know everybody does slip up and you know it's always hard you know making a joke sometimes it's really funny to you and it's not at all funny though especially depending on the frame of mind it's just taken so you always have to and especially when you're in the service industry and you're working with other people you do have to be careful you know you want to be you know humanized you want to be approachable you want to be no fun and that but at the same time you also have to be cognizant of how others might take things that are not as intended so i think that that's absolutely certainly a mistake that i'm sure a lot of people made and wanted to learn from so second question i always ask kids if you're talking to someone that's just getting into a startup for a small business what'd be the one piece of advice you'd give them uh don't be afraid to aim i you know i my goal was when i started my own rental business um the whole point behind it was that i didn't want to put my financial security in the hands of a company um that was the whole reason behind this journey was that i didn't trust a company to pay my mortgage every month so i wanted to build up a rental portfolio that would that i could live off of if you know if things ever went sideways and i lost my job um so that was how it started and you know i i told myself when i started i was like okay well you know maybe 25 years is enough time for me to do this you know i i hope that i can do it in 25 years you know and and then uh it was like five years later i was financially independent so yeah it doesn't take that long set your goals high um because you know once you achieve them then you're like standing there looking around like okay what now you know yeah um i think and i'd add on to that i think you should set your goals high because even if you don't attain them you know and people are saying don't set them so high that you can't attain them yeah if you make it so i'm going to go to the moon in five years probably as an individual not attainable unless you're nasa um but you know shoot your or set your goal so that you are stretching that you are reaching to get them and it does push you to do it but then also i think or continue two cycles along the way so that you don't just one day reach your goal and you're done but over that course of the five years you've already continued to set additional goals so now you know that you're continuing to prove it i think that that is definitely a great piece of advice for sure those people are uh people want to reach out to they want to connect they want to be a tenant they want to be a um or they want to get your book they want to learn more about your leadership program for tenants they want to be an employee of yours they want to be an investor if you have investors they want to be your next best friend any or all of the above what's the best way to reach out contact you or find out more church so uh if you want to get in touch with me the best way right now is just go to leadership for landlords.com um you'll see the pre-order for the book on there we're supposed to go live in a few days with it and there's a contact form down at the bottom you can sign up and reach out to me there's also also all the uh social media facebook twitter instagram links on there as well um so people are feel feel free to reach out i'm always looking for um interesting ways to partner or do new investment ideas or things like that for sure all right well i definitely encourage everybody to reach out contact you find out more and uh maybe one day one of the listeners will be one of your tenants so with that um you know appreciate coming on the podcast it's been a fun it's been a pleasure now for all of you that are listeners if you have your own journey to tell and you'd like to be a guest on the podcast feel free to go to inventiveguest.com apply to be on the show we'd always love to have you two more things to the listener one make sure to click subscribe in your podcast players so you know all of our awesome episodes come out and do leave us a review so other people can find out about all of our awesome episodes um last but not least if you ever need help with patent trademarks or anything else to business feel free to reach out to us just go to strategymeeting.com and we're always here to help well thank you again anthony for coming on it's been a pleasure wish the next leg of your journey even better than the last thank you

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Learn To Read Your Partners

Learn To Read Your Partners

Sedreana Saldana
Devin Miller
The Inventive Journey Podcast for Entrepreneurs
7/23/2021

Learn To Read Your Partners

That is what I will go over with people in the flirt coaching. If you know how to really read your partners, whether it's your business partner or life partner or potential life partner, you know how to read what lights them up and what doesn't. Then you can go with that and choose better partners.

 


The Inventive Journey

Starting and growing a business is a journey. On The Inventive Journey, your host, Devin Miller walks with startups along their different journeys startups take to success (or failure). You also get to hear from featured guests, such as venture firms and angel investors, that provide insight on the paths to a successful inventive journey.

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ai generated transcription

um yeah if that's what we i will go over with people in the flirt coaching is if you know how to read really read your partners whether it's your business partner or your life partners or potential life partners you know how to read what lights them up what doesn't then you can go with that and you can choose better [Music] partners hey everyone this is devin miller here with another episode of the inventive journey i'm your host devin miller the serial entrepreneur that's grown several startups and the seven and eight figure businesses as well the founder and ceo of miller ip law where we help start us in small businesses with our patents and trademark you never ever need help with yours just go to strategymeeting.com and grab some time with us to chat now today we have another great guest on the podcast adriana um so it was a brief introduction cedriana um what is from or from austin texas went to school at university of texas got a bachelor's in social work and did social work for about five years um before moving to l.a to do acting and met someone there um had a kid took uh or took her out of acting and then went back to talk to work for a bit of time didn't like it too many restrictions not enough money moved back to texas to do something else um and then uh in 2011 founded they are being a business coach and gave some uh their coaching on that and then uh took some coaching classes took a break from that for a bit of time came back to it and that will kind of lead up to where he's doing that today where he's the the self-proclaimed flirting coach so with that much is an introduction welcome on the podcast you took some good notes that's right well i give kind of a quick walkthrough of your journey and kind of you know the high level overview but why don't you take us uh back in time a bit uh um growing up in austin and going to the university in texas and how your journey started there ooh backing time i like that but i'm more excited about the future oh my gosh so you know having a child really really um made me realize how much time is so valuable free and freedom um so i did have a job for a year and a half throughout my son's childhood and he's now 11. and because i had to drop him off and leave him for eight nine hours of the day i was like that's not fun i want to be the one having fun with him and um so that kind of like really motivated me to check out what being in business for yourself was all about and but before we dive into that and we'll definitely get to that part of the journey why don't you take us back and leave a bit when your journey originally started because i think you started out in social work right oh well yeah i do have a degree in social work from ut so i've always been curious about how to strengthen communities and help people and now with the coaching i totally see how that's such a good fit because it's all about transforming people and um just like you can't tickle yourself my coach is always telling me you can't tickle yourself so but not in that accident but yes you can you just it doesn't tickle you you have to have somebody there that's giving you feedback or seeing what lights you up um guiding you mentoring you loving on you appreciating you all those good things and then that's when we can start to see more of ourselves through that kind of interaction so yes i i do have a social work background and um that's why i did that i think for about you got your degree and did it for about five years if i remember when we chatted about five years not long he did that for five years and then what made you decide to switch gears or to lead social work so to speak and go to la and get into acting with the kind of just the dream he always had or an opportunity or just wanted to change or kind of want me to that part of your journey yeah through the program you know back then i wasn't in this free agent entrepreneurship program um at sage university but now that i've been taking classes for years and we'll continue to take them because it's studying business and human dynamics and communication and coaching and salesmanship it's that's what they specialize and there's no way i can ever get enough of practice and learning and unlearning of in those topics so what what they say which makes total sense like here i am i got a degree in social work but then i'm gonna do acting you know as you can tell i'm very animated i love to entertain love love it if i can raise somebody's energy or vibe make them laugh so here i have a social work degree i worked at a as a case manager for a year and a half and then on the other hand i was wanting to go to la and off i went and that's because our brains they need two at least two projects one for the creative side and the other one for the logical side right so the the professional job would satisfy that side but the other part of me the one the part that is probably a little bit dominant of wanting to have fun and just be playful well i listened to that part and so that's why i went to l.a just to explore acting i loved it ever since i was a little kid and that's another big clue guys and gals is what you love to do as a little kid is a big piece of your puzzle or some of the things and one of the things that i loved was just making my brother and sister be in shows and perform with me for my family so i loved acting and um and it still was there and it still is there and now i get to and what we learn in business is that we have to act we have to put on different characters especially if we have as a free agent entrepreneur you have multiple projects not just one sometimes not just two but i know my partners have a hundred projects going on and i'm about to add a third big one and i think i'm capping it at that because i mean because they're just all three of them are just to me just huge things to do and huge projects and um so that's kind of why so you know and i think i get that in the sense you know there and i i do agree there's kind of that that tagging pulled a lot of people if you have a creative side you want a creative outlet you also have kind of more of a logical and kind of you know just better more operational side and so to have that balance of that mixture definitely makes life a lot more enjoyable and so you know you start out with social work which was more operational and then you moved out to la to do acting now did you ever get any acting or gigs if you ever or how did that go and i think at some point you had you know you had a kid in the middle of that so yeah that phase of the journey goes you're trying to get into acting oh yeah so i i only really pursued it for two and a half years out there and then after that that's when i got pregnant and i got a professional social work job as a case manager in compton and watts so that was kind of cool to explore those areas because you know they they're kind of famous in a way and um yeah that was an adventure and so yeah i only really pursued it for two and a half years but in those two and a half years i did visit every major set as an extra i did a lot of extra work just to be able to get on the sets and and see how things were done it was so much fun and um i did you know i did a couple of things like i was um a double for that movie red eye where i got to work with wes craven that was fun you know so there are some some some bigger things sprinkled in there and and but now with with the whole business and what we're learning is just like business is going all towards celebration and um entertainment and recreation like how how we can have fun with others because as you know ai is going to take over millions and millions of jobs i mean even yesterday at the airport for the first time i had a robot arm take my coffee order and serve it the way i wanted it and you know put it in a vending machine and i was like wow i was like there you go so yes it's all so like i said the business is putting on different cats putting on different characters so i have the director of my nonprofit i just started with a partner of austin family housing i'm the director of that i have all the vision for it and i'm gonna before we dive in we'll absolutely dive into where you're at today but just uh maybe just backfilling that journey just a bit more and i've been staying with the doing the acting so you did acting for about two and a half years you have the kid now what what made you decide to move back to texas because i think that you did that oh yes i love how you're so curious about the acting and you pre you keep bringing it back there yes so i had the baby and um my family was here in texas i'm in austin and i just felt like you know i want to move back and it's more i guess you could say family-friendly family-oriented oriented here in austin and more affordable that was of course 11 years ago and since then it's gone up but still mit right now you austin has the hottest market in the nation and so many people from california are moving here i mean in groves but you know back 11 12 years ago i moved back with a baby and um yeah just uh family was here and every i mean people love austin and so i just decided to kind of um this be my stable place family really helps a lot when it comes to raising a baby raising a family to have family around you so now as you're moving back to texas you know how did you decide what you wanted to do next uh go back into social working i think you got into business coaching but kind of how did you say okay tried acting for a bit of time did a whole bunch of extras now i'm back into texas raising a kid now i'm trying to decide what to do with the next phase of why what did you kind of land on well i landed on my first business coach so i had a business coach in 2011 my first one ever um business slash life slash communication all those three major areas of life so she was able to really help me see myself more and like put together the cedriana puzzle because everybody has their own puzzle and there's so many pieces and each piece is so intricate um so one of the pieces is acting one of the pieces of social work other piece this that this that you kind of just this program is very unique it's the only one in the whole wide world that really sees who you are doesn't give advice um opinions about what you oh yeah i think you should do this no all we do or all they do is give feedback and so now fast forward to all this coaching and classes um um i'm just a good flirt so so that's that's why i i decided and along with i have a team of flirt coaches we there's a team of three of us right now and we we started a youtube channel to put fun scenarios out there it's two got two women and one guy and um so we're all coaches and then we we started this youtube channel to just kind of share of how how people are let's say not lighting each other up when it comes to either dating or being in a relationship so my mentor gave me that feedback that i'm just super playful and flirty and this would be a good route to go in as far as in the coaching avenue because in coaching in the realm of coaching you can have business coach life coach communication coach you know all these different categories you can have and i kind of just picked that one because that was the one that fit me them the best you know is especially now with all the tech and the guys i mean and gals in tech where they're just so used to just sitting in front of a computer and doing their work or in front of their phones texting it's it's a really there's a need out there for social and conversational skills that we're losing and have lost some you know yeah one one question on that because i definitely get you know especially if you're getting into a lot more social media a lot less facebook you know face-to-face interactions and that's only been exacerbated by covet and you have other you know drawbacks you know i went to i went into engineering had a you know had a lot of classmates that they were incredibly smart and they lack social skills so i get from the people needing to have that you know almost that coaching or that training or that experience as to how to interact better with people definitely makes sense but now how do you go about actually building a business around that there's a difference between recognizing that you know that people may need those skills versus going out and actually saying hey you lack social skills let me help you to learn how to communicate with people to flirt or to be able to make connections and establish relationships seems like it's a bit of a jump because either one you'll end up insulting people because they think they're a good communicator or you know even if they're not or two they're not going to say that it's a big enough problem it's also how do you kind of overcome that hurdle or kind of establish a business to where people will be hiring you yeah well good good question because of course i've already heard from guys oh i know how to get a woman if i want one you know so basically what we're looking for is that one in a hundred or maybe two and a hundred of people who are going to be curious and open just like my myself i was curious and open to to have this session with this coach of like what more could there be for me you know so that's the main thing is we're just looking for the curious ones and it's not going to be the majority you know and so we just keep that in mind then we also give feedback like oh how would you like it's like uh playing music you know you can i played the flute you can play one note or two notes but what if you really knew how to play so many more notes and really explore what other kind of music you could make right so it's just it's just looking for the people who are curious and open and know that hey maybe i could learn something or unlearn and from this person just like i can learn something from you you could learn something from me i mean everybody has their their things that they're good at so you might as well um if you're curious check it out right we always offer sample sessions so they can get a flavor a taste of what it's about but i mean gosh it seems like and and did that remind me so when did you kind of establish that as a business or you know the flirting coach and helping people establish your establishment communicate how long ago was that well i just this year decided that i would like to call myself a flirt coach after going on six seven years of these coaching classes you know i thought well it's about time it's about time to put all this training into use and but it's just for me um calling myself a life coach wasn't lighting me up i don't know why um but flirt coach now that lights me up and so it was that was a huge piece so finding that piece of just like oh let's just label you something else that fits more of your personality so that when i go and i'm interacting with people and i say i'm a flirt coach it lights me up so much to just try to call myself like something a title that i just wasn't lighting up for for whatever reason i don't even want to try to understand why i wasn't lighting up on that you know title but that's that was a one of the main things so yeah and then with the coaching team that i have that i work with um what we could also do and we haven't we started the youtube channel but we want to also start getting in to calling tech companies and offering our social and conversational skills training for maybe they'd like to hire us as a team to come in and whether coming in in person or on zoom where we could offer this fun training to their employees so there's that avenue that we can go on with the team um no and it sounds like you know things of uh as you kind of found the you know there's a lot of life coaches out there there's a lot of people that are trying to break into coaching and to find your niche and kind of where you can distinguish yourself and how you can make the biggest impact is kind of where over a period of time you finally be able to kind of hone in on that so that sounds like it's an exciting place to be so kind of with that in mind as we've now kind of walked through a bit of your journey how you got to where you're at to where you're at today what you're doing a bit today i always have two questions at the end of each podcast that we'll jump to uh now so the first question i always ask is along your journey what was your worst business decision and what did you learn from it oh yeah those questions the worst business decision for me there are no worst business decisions because it's all about trying things um falling down lifting yourself up okay that didn't work oh okay oh yeah that person you know what was the decision where you fell down and had to lift yourself back up in other words because i would you know i would argue slightly in the sense that if you go out and you spend let's say you had a hundred million dollars and you went out and spent 100 billion dollars lost every penny you may learn a good thing you probably still wouldn't go make the same decision that you lost 100 million dollars if you could do it over again so there's still things that while you have an ability to learn from are still things that if you could do over again or you could do it differently you probably would so that's kind of how i define it as what is something that you did fall down from that you had to that you did pick yourself up from and learn from um gosh like i said i really am of the mindset that everything happens the way it's meant to happen i mean like you know everything every no matter how hard it is to go through so i don't even i can't even answer that that i mean of course everybody has their stories and their tough times in life that they've gone through like heartaches or um financial eggs but it's all i don't know i just i don't feel like um there's an answer to that question one last time we'll see if we can listen and ask this what is a time where it's been a difficult business time that you had that you learned something from yeah i mean of course as entrepreneurs it's not easy of course it's not easy to um you know but it's so much fun it's so much fun and i you know there's been as a single mom you know i've been single mom for 11 years um there's been so many times throughout the years of this process that i would go and i would slide my credit card and it would get declined but oh well there's not enough money in the account for that today i mean so yeah there's those times but still look how much it's lighting me up and you know why because no matter what it's all about the freedom for me about that freedom of being able to do what you want to do how earn money how you want to earn money who you want to work with or play with as we we like to say um so yeah i mean of course there's all those there's those times but you know that's just part of what entrepreneurship is and then i'll give that a half answer i still know that we ever actually got a full answer there but we'll give at least a half attempt so well at least it's making you smile so now i'll give the second or second question i asked and this one i think you should be able to answer but we'll give it a try which is if you're talking to someone that's just getting into a startup for small business what would be the one piece of advice you give them oh gosh learn how to read your partners because that's one thing i i will focus on in uh flirty and flirt coaching and i'm kind of i don't know if you can see i'm a little distracted i have a cat that's uh in the back of my chair if your cat pops up over here you'll know why but um yeah if that's what we i will go over with people in the flirt coaching is if you know how to read really read your partners whether it's your business partner or your life partners or potential life partners you know how to read what lights them up what doesn't then you can go with that and you can choose better partners so it's all about just uh cutting people from the team while you're recruiting like you're just looking for your your team player whether it's in business or in life and not to get too attached to what even if this person looks like the perfect one but if you really know how to read that potential partner and you know how to see if this is if they're going to be good collaborators then you can either cut them or recruit them no and i think that there is you know i think there's a difference a lot of people think that you know i've very seldom you ever meet someone that says i'm not good at reading people i think everybody thinks that they're good at reading people now in reality i think some people may be good at reading people a lot of people are terrible reading people and there's even been some interesting studies to to how often people are mystery people so i think that there is that town that's in that skill and if you can learn to develop it and learn how to both understand where people at have empathy read them make sure that you know that you can communicate well with them that they're on the same page you can address their concerns all of those can definitely make you a you know a stronger and better business person so definitely agree with that piece of advice well as people if they want to as we wrap up the podcast so people want to reach out to you they want to be a client they want to be a customer they want to er or have you as their floor coach they want to be an employee they want to be an investor in your business if you're looking for investors they want to be your next best friend any or all of the above if um what's the best way to reach out to you contact you or find out more oh yes well thank you yeah i like that if friends to partners to investors i mean to yes uh i guess my phone number do you do you want me to say it out loud okay however you wanna however you want them to connect up with you uh all 512-917-3957 well i definitely encourage people to reach out make that uh make that connection and see on any any or all the above um or how or how you guys can engage and explore things so now with that thank you again for uh coming out of the podcast it's been fun it's been a pleasure now for all of you that are listeners if you have your own journey to tell and you'd like to be a guest on the podcast feel free to go to inventiveguest.com apply to be on the show do more things as uh listeners want to make sure to click subscribe in your podcast players so you know when all of our awesome episodes come out and do leave us a review so everyone else can find out about all of our awesome episodes and last but not least if you ever need help with patents trademarks or anything else feel free to reach out just go to strategymeeting.com grab some time with us to chat well thank you again for coming on the podcast it's been a pleasure and wish the next leg of your journey even better than the last oh thank you devon you

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Go With Your Strengths

Go With Your Strengths

Kawan Karadaghi
Devin Miller
The Inventive Journey Podcast for Entrepreneurs
7/21/2021

Go With Your Strengths

So I say go with something you are passionate about. Go with your strengths. Go with Something, that as I joked about earlier about looking around. Look at the things in front of you. Look at your actions and habits. What are those things that you are doing that you don't mind doing and that you could translate into a business? If you like talking to people all day, maybe being a counselor or opening up a counseling center is not a bad idea. Know your industry and who you are up against. Know your competition. If there are people or companies who are doing what you are doing and have a large market share, you are going to fight and contest a lot of that market share. So try to offer something that separates or divides you either at a lower cost or more in a blue ocean wave. So something different but still offers the same value proposition.

 


The Inventive Journey

Starting and growing a business is a journey. On The Inventive Journey, your host, Devin Miller walks with startups along their different journeys startups take to success (or failure). You also get to hear from featured guests, such as venture firms and angel investors, that provide insight on the paths to a successful inventive journey.

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ai generated transcription

so i say go with um something that you're you're passionate about go with your strengths go with something that you know i as i joked around earlier about looking around look at the things in front of you look at your actions your habits what are those things that you're doing that you don't mind doing and that you can translate into into a business you know if you if you like talking to people all day you know maybe you know being a counselor or something or opening up your own counselor and counsel you know counseling career counseling center isn't a bad idea know your industry know who you're up against right so um know your competition and if there's there's people that are or companies that are doing what you're doing and have a large market share you're going to be trying to fight contest a lot of that market share so try to offer something that separates or divides you um either in in a lower cost or in a just more of a what i what i've read as a blue ocean way so something that you know is different right that still offers the same value proposition [Music] hey everyone this is devin miller here with another episode of the inventive journey i'm your host evan miller the serial entrepreneur that's grown several startups in the seven and eight figure businesses as well as the founder and ceo of miller ip law we help start up some small businesses with their patents and trademarks if you ever need help with yours just go to strategymeeting.com and we're always here to help now today we have another great guest on the podcast quan caradagi and hopefully i got it close and uh quan um is a quick introduction was born in romania raisin france and in his own words he was the word student in high school i don't know if it was really the worst but uh was that i got there was a or had a poor gpa and was building some of the main classes but made it through high school and went to community college studied business and finance and and then got i think acting and took some acting classes and had a friend convince them to move to l.a to get in to do even more of acting and then uh had a i don't know the same or another friend now that i think about it um but also got into more of uh doing training and working out and getting healthy and fit and that led to uh getting into getting a lot of certifications doing a whole bunch of crazy uh races and other activities and then getting into uh gym franchises so with that much his introduction welcome on the podcast quan evan thank you it's a pleasure to be here that's quite the introduction though if i can live up to all that oh i have the uttermost confidence you'll you'll even exceed it so um so with that i give kind of a quick run through of a much longer journey so maybe take us a bit back in time to growing up romania or being born in romania growing up in france and kind of how you got started in high school and and how your journey started from there yeah thanks evan it's basically you know it started out we my mom and dad at the time were studying in europe so we um they eventually got divorced i moved to to virginia there to basically start you know school and live with my my grandparents at the time with my with my mother as well and um we we sort of built a life there and i don't know if you ever been to virginia's a little bit um on the uh it's a good place to retire let's just put it that way and you know washington dc close by so it was always great to get there but um yeah it was an interesting move there and just getting to the states and and sort of you know learning everything from from the ground up i think it was like seven years old when i when i started and uh you know i love the united states and you know i wouldn't be where i am without uh about the u.s so um you know just uh yeah growing up and it was a challenging time to to be only speaking you know my kurdish and french as my as my languages so i was i was having a tough time communicating but then i i obviously learned um you know english and and excelled there so now so you did and so you you know you're growing up in france high school wasn't there wasn't quite your thing but you made it through went and got a business and finance degree now did you go right into you know deciding or wanted to do acting and doing acting classes after getting that you're done with the community college or was that your mind was that a shift during college or was that after college or kind of how did you go from hey i'm going to do business and finance with you i'm going to go be an actor how did that work out yeah great question devin so i you know everything i'm i'm where i am in my life because the people that took an interest in me and basically you know um just asked me the right questions and i i just you know rose to the occasion of answering them i guess so um i had gotten into it because uh business because i was always a little bit intrigued by my business and i thought it was the the cool thing to get into so you just have an answer when people kind of asked you what you wanted to do with your life and so i did that and then um after doing that i said okay well my heart wasn't really in that as well as much so i was traveling to iraq at the time and one of my mentors had asked me if i had ever thought about you know trying out acting so i had never thought about it and i was just um i was you know taken aback that someone would take an interest in me um and think that i was capable of doing something like that so it helped sort of validate i guess my um you know wherewithal or or someone that you know looked at me in that light so i i decided to pursue that in pursuing that i found a lot about my my identity who i was and all these different roles that that were available as an actor so you know i took acting classes and i was intrigued by it i thought i found out what i wanted to do and you know i moved to los angeles to pursue it full time and that's when i kind of stumble upon fitness there which was you know the vehicle um so i always look at acting as sort of the vehicle that led me to another um a dream or realization of another vehicle right so it was interesting now before you get into the gym and the getting into fitness we'll definitely dive into that did you ever do anything with acting did you get on a show were you in a play did you do anything or was it was it worthwhile to move into la for that aspect or was it that one of those there was a starving artist and it never quite worked out yeah yeah i was almost famous devin you know i almost made it no i'm kidding i i was i was uh you know going from from show to show i did theater i did um some some commercials very small independent films and i tried to you know get my my feet wet if you will and i did a bunch of auditioning and i loved it i loved the whole process of learning from it but i did have some small things that i did but nothing on a on a big scale there so but i did you know get to meet some some awesome stars so that was cool someday you'll return back that i have faith that you're going to be a big star and then we can say we found him all right so now you get you try acting for a little bit have some smaller parts do some you know fun things never quite have the breakout moment but in the meantime you kind of got into fitness and getting healthy and working out so you know was that just uh how did you kind of transition to that was it originally just working out yourself wanting to get healthy and then you found you know found that you were good at it and wanted to pursue further kind of how did you make that transition in your journey yeah thanks basically you know a buddy of mine knocked on we moved out to la together i met him in acting class he was a lot fitter than i was at the time and you know still kind of is um and he knocked on my door and i said hey you know you want to go for a run and i had never you know imagined doing that so i i was very very reluctant and i remember going on it and it just you know it just nearly killed me right i was i was floored i was tired i was in a lot of pain and i just remember that feeling and just sort of looking at my life thinking okay you know what what am i doing you know and this you know this wasn't a great thing that i had gone through because it was so difficult to do so that was kind of the moment that was a turning point and i then realized that i wanted to try again to see if i could do a little bit better and that's kind of how i stuck with it and then he had asked me if i had thought about joining a gym and i didn't really think of anything think of it at at the time as anything you know substantial i said oh no i haven't and i went the next day with my bike five miles i joined and then i started going to the gym and i started getting addicted to that feeling of progress of improvement of of you know making some strides so i had never really gotten that anywhere in my life so having the first you know feel or taste of that really um sparked me there so it just became sort of like a healthy obsession you know i just stuck with it and i worked out all the time and you know four and a half years later of just working out five six days a week i knew a lot of things about working out right go figure so uh later on you know that's when i met a buddy and he he got me into uh personal training so now you get into personal training and i think he did ragnars you did you know tough or tough mudder they did other ones and you kind of you know first of all get certifications you get into personal training you find that you enjoy it that you're good at it and everything else now were while you're doing this are you still doing acting or did you shift over to training or kind of what was that transition on a business level between what you were originally setting out to do with acting versus where you ended up yeah so i i basically had been working restaurants for a while and i was i took a break from the acting you know scene because i didn't know if that's what i kind of wanted to pursue anymore i wasn't getting that that fulfillment from it and that's when i was drifting for a little bit again and i didn't know what i was going to do i hit like sort of a financial crisis where i was forced to make a decision either moved back to um you know my homeland there virginia or go back to or uh you know pick up another restaurant so i can afford to pay the bills and that's when it made me look to what i was good at and or what i would what i knew my skill set and i'd actually had a realization yesterday when i was walking around and so many times we look all over the place for answers but sometimes it's just right in front of us right and it was in my habits it was what i was doing which was working out and i said well this is something that you can do and when i did that i picked up the certification i studied i i really mean i just got hit with with clients and i didn't have time to to do anything else so i think i went back once to try and make it work to go on audition but then it took out a big chunk of the day and i and i i just got so much fulfillment from helping others reach their goals that it was kind of doing it for me and that's kind of what you wanted a career is to get some fulfillment feel good about what you're doing learn in the process and make you know some decent money while you're doing it so it hit all those boxes and that's when i just ran with it now one other maybe additional follow-up to that is you got in you say okay kind of fulfillment find that i'm probably good at this so this it's kind of where your passion is now did you start out going with the franchise route did you start out trying to be a trainer at somebody else's gym did you start out your own gym or kind of how did you break in or find out which model worked for you yeah so i had basically gotten offered a personal training job at a big box gym and that's when i i stuck with them for about four and a half years and then after you know i left there was some time in between and then i decided to pursue you know the i met my business partner who said you know my friend at the time who became a business partner and he had asked me if i had thought about opening up a gym and that's when everything sort of changed we pursued it we figured things out one fell through and we're so i'm so glad it did because there was no way that we could have expanded with just sticking with a like a mom and pop gym model that would that would you know just basically pigeonhole us in one spot so the beauty of the franchise was but stump we looked and looked everywhere i mean we tried everything we tried selling breathalyzers t-shirts we were like man we got to do something and eventually you know lo and behold we looked everywhere except for the place that which is right in front of us which is what we were kind of good at your skill set so we got on the franchise and that allowed us to to expand you know fairly quickly there and it just they just make it so much easier now you've done franchising now how long have you been doing the the franchises with the gym so franchising we started off and the end of 2017 or 2018 is when we signed the um franchise agreements and it took about a year of negotiation between a lease to get the actual space to find the space get the the building um start the lease and open our doors in april 9 april 2019 is when we uh when we first opened the uh the gym there okay now i would be remiss just because you know as you may they're being made out of heard we've had lockdowns and covered for the last over a year and you always see in the news you know and i think there's some guy out and i can't remember it seems like he's on the east coast if he's fighting it keeping his jib open how has your experience been with you know when tobin isn't one where you've been able to navigate it has it been presented opportunities it presented hard times or kind of how has your experience been with that and kind of and then i'll i'm trying not to ask i try not to ask compound questions but i'm going to ask but anyway and then kind of where do you see things going in the future yeah thanks that's great i basically went into we had we just three of us total um dan david myself you know i owe a lot of if not all the success to them and what they did to sort of pivot in the times of adapting and being flexible and what um you know helped us to stay alive or survive so to speak so we we uh we pivoted man you know we we got the outdoor gym built and we had to shut down the first couple of months or three months was it then it was just overnight we had to you know with the lock this there was a second shutdown we had to reopen uh we had to open an outdoor gym and we had to do it in a matter of a few days because the shutdown was going to get mandated again and it was it was a very very challenging time but you know i always say to people um you know going at things alone is hard when you have a team or you have business partners you can accomplish you know two to three times more if you put your heads together and and work together and that's that's kind of what we did we just figured it out we built the outdoor gym we adapted and you know it was tough trying to mandate things because it's 24 7 franchise so once you close the door you can't you're not really there so some people you know abided by the mess some did and we were we were trying to chase people around so we did that we kept the outdoor gym and you know to touch up on the second question i just see that you know this was an opportunity for for business owners uh for everybody alike to understand that when black swan events happen you know it just goes to show your adaptability um and flexibility in in the times and how quickly you can you can change into those into those new shifts there because you know back to our ancestral days things like that happen they were you know i i don't know too much about history but ice ages things came and people had to shift with the time so the pandemic was sort of our mini you know um transition there and that's when you know people it exposed those businesses that were ready and those that um that weren't and so i think the future of fitness is kind of gonna you know i don't see gyms per se disappearing altogether but i do see sort of like a home fitness thing you know being integrated with that some personal training being delivered to the door there and then um you know who knows with technology you probably you know i joke around my business partner so pretty soon they're going to give you enough microchips you're going to walk into a facility and things are going to do the push-ups for you you know if that day comes then we'll adapt again i'm sure yeah i look forward to that dave you can i i like to run and that's usually what i do if i if i get out but if you can figure out a way that i don't have to do the running but i get all the benefits of it that's the best of both worlds so if you can invent that microchip i'll be your first customer no i think that's that definitely makes sense now one or one unrelated question then we'll go to my last two questions always asked before that when you shift into the outdoor gym and you'll have to excuse my ignorance can you do a 24-hour outdoor gym did you do a 24-hour outdoor gym or was it a rescale back version so we did um we shut it down during uh i believe in the a.m and 12 a.m to 4 a.m where we had security outside and just basically guarding it and then as we started to get more and more busy we we lacked the security and and we still shut it down during those times and then it was basically open from 4am to you know the 12 a.m of the of the following day so um we kept the indoors and then the outdoors is where the challenge was so we try to limit the indoors as well um during some points of the night all right makes sense i was just curious i'm like well do you have if you're an outdoor gym you'd either have to have 24-hour security because otherwise i would think that you would have a problem with people maybe saying hey i need to work out a whole let's go grab some of the 24-hour video yeah exactly so definitely makes sense so well now as we do wrap up towards in the podcast i do always have two questions i hit on so we'll jump to those now so the first question i always ask is along your journey what was the worst business decision you ever made and what did you learn from it a great question i got into e-commerce or online sales and i i looked at it and i was i didn't i abdicated a lot of it to i delegated over delegated a lot of the work and didn't really get involved in the day-to-day which i would say was the number one thing if you want to learn something about a business you need to know the ins and outs at least for six months to a year um to just kind of know how it works so that way you know everything about it and that way if it if there's something that goes wrong you know how to fix it because you you know it right so that's that's the one number one thing i learned um i didn't thankfully i didn't go in the hole too much there so it was a quick learning lesson for me and i know people i've read stories people losing hundreds of thousands of dollars so um for me that one and basically not to start off too big so that was another thing that i made a mistake it was i tried to go really really big and and you know put a lot of money and spend money on a bunch of things i didn't necessarily need for it to take off and my message there is start off small and and see if you can find success in something very small test it first okay it's working i'm i can make a dollar okay great now can we replicate this and can you can you keep this sustainable if you spend you know twenty thirty thousand dollars and you don't know if you've made a dollar yet you're gonna be having a uphill battle trying to get that money return on investment back so start small end and that was that was one of the bigger takeaways no i think those are both great takeaways i think that testing things out starting small rather than just dump a whole bunch of money in and hope it works and also knowing the ends of the house i think you're both good things that you know lessons that are learned because a lot of times you get excited with an idea or enamored with it or you think that hey i'll be the exception and so you go too fast or you don't know enough about it and then you get into problems then you learn from those you know from those issues but i think that that definitely is a good good lesson to learn and mistakes that are easy to make second question i always ask is if you're talking to somebody that's just getting into a startup or small business what would be the one piece device you'd give them so i say go with um something that you're you're passionate about go with your strengths go with something that you know i i joked around earlier about looking around look at the things in front of you look at your actions your habits what are those things that you're doing that you don't mind doing and that you can translate into into a business you know if you if you like talking to people all day you know maybe you know being a counselor or something or opening up your own counselor and counsel you know counseling career counseling center isn't a bad idea know your industry know who you're up against right so know your competition and if there's there's people that are or companies that are doing what you're doing and have a large market share you're going to be trying to fight contest a lot of that market share so try to offer something that separates or divides you um either in in a lower cost or in a just more of a what i what i've read as a blue ocean way so something that you know is different right that still offers the same value proposition uh never stop learning about you know your industry there so if there's something that's going on you're getting you want to get into something know everything about it just learn it master it and and just truly take the time to sit down with it daily read and that way you'll just know everything you'll be able to expect you know things to happen uh go the extra mile you know if you do offer a product go above and beyond give give that customer that guest and experience they'll never forget and make last but not least make your your product of of higher value than the dollar that's paid for it all right well that was more than one and that was great that's always a lot of great advice i think a lot of great takeaways and you know the one thing i'll add is i think on the you know there's a lot of times where people will say pursue your passion but i like how you kind of said but i think it needs to be overlaid with something that people are willing to pay you for in other words just because you're passionate about something doesn't know we mean somebody will pay you for it but if you can find that great intersection where something that is wanted in the marketplace both people are going to play for you pay for it and you're passionate about it then it gives you the best mixture and likelihood of success so i think that that along with all the other pieces of advice with great advice so now is this is a quick reminder to everybody we are doing the uh the bonus question we're going to talk a little bit about intellectual property so stay tuned if you want to hear or hear that question and answer but uh otherwise as we wrap up the normal portion of the podcast if people want to reach out to you they want to be a customer they want to be a client they want to use their gym they want to be an investor they want to be an employee they want to be your next best friend any or all the above what's the best way to reach out contact you or find out more so at the at the gym space it's anytime fitness.com and then it's um you can just google san diego and we'll come up there it's um part of a franchise so there's like a url but it's like a long url but anytime for the san diego and we'll pop up and then as far as the podcast and and the value verse it's just uh the valueverse podcast on all streaming platforms and www.thevalueverse.com and i'm on instagram active on there at valueverse all right well lots of great ways to connect up yeah definitely encourage people to do so so that was uh as we wrap up thank you for coming on the podcast been a fun it's been a pleasure now for all the listeners out there if you have your own journey to tell and you'd like to share your journey feel free to go to inventiveguest.com and apply to be on the show two more things as listeners one make sure to click subscribe to your podcast players so you know when all of our awesome episodes come out and two leave us a review so other people can find out about all of our awesome episodes and last but not least if you ever need help with patents trademarks or anything else to business just go to strategymeeting.com and grab some time to chat now that we've wrapped up the normal portion of the podcast it's always a fun time to shift gear just a bit and talk a little bit about something that's always near and dear to my heart which is intellectual property so with that i turn it over to you to ask what's your number one intellectual property question man yeah thank you for for taking the time out devin um basically you know and i'm sure you've probably heard some people have some people haven't but you know everything's going towards this digital age now right where we're shifting towards um nfts or non-fungible tokens right so i'm looking at that and i asked my question to you is you know what is the future of intellectual property as far as because you know now it's like here i got this digital baseball card or i have this digital thing here and that and you have a certificate that goes with that now that it belongs to this person now so it's no longer an original if you screenshot it so my question is you know where what's next is it are we going to have intellectual property on like conversations is our ideas like hey i said that first and here's my certificate number to back what i'm saying like what's the future of intellectual property and and how will people uh you know get things i guess patented yeah and that's a great question short answers i have no idea um i mean there are there are some there are some truth that i don't know where it's going to head or had the non-punjab assets i think it was i don't know for those of you that may repair listeners and maybe remember you know you had the charlie bit me video that went viral and i think that one just sold for 700 000 plus dollars the rights to it they're actually taking it off youtube so it's not off youtube and you want to see it one last time you only have a short window but you know those type of things where it's now just all of these non-fungible assets as you mentioned you know you have people that are selling you know digital images for exorbitant amounts of money you're also moving into you know cryptocurrency and other crypto related things and you know i think where will end up as you still kind of one of the tenants of intellectual property is it has to be in a tangible medium in other words you have to define it so you know can depends as an example you may it may be an idea in your head you have to be able to write it out you have to be able to describe it to a level with somebody else you can understand it with their brand you actually have to you know brand it put it on your products or put it on your services you have to have a website or you have to have a storefront or you have to sell it on a product and so and same thing with upgrades you have to write the book you have to do the movie you have to paint the sculpture or paint the painting or do the sculpture and so i think where it's going to head is it will probably expand into new areas it's technology and things continue to develop with this core tenant being is it still has to be something that is tangible or at least be able to have a way for people to understand it because if it's in your head or it's a conversation other things it's going to be so ill defined that it's going to be hard to say what you actually own and what you can stop others from doing so i think that will be kind of the core tenant beyond that your guess is as good as mine because there's a lot of different things that are continuing to develop and they're all going to be interesting to see where they come or where they had absolutely i think that's a that's a great point it's got to be tangible and written out so that that makes a lot of sense and then i can see that being something that someone can i guess um you know trademark or or or um you know patent and say hey this is the conversation here and here it is recorded here it is written down but it's just a fascinating time to be to be living in and obviously i just see intellectual property getting bigger because um you know now you have all these things happening with with digitization i just uh it's a it's an exciting time i'm sure for you as well just to kind of see how this industry is going to grow even more because um before man i mean it was probably tough to to you know keep an idea or something um protected right so i imagine that it grew and this is sort of like an upcoming um field and a lot of growth in it yep and it'll be exciting to see how it all turns out and uh wait and see and uh we'll see what what uh how life evolves so great question appreciate you asking it now if you uh if you have any other follow-up questions or if any of the listeners have a question that they'd like answered feel free to always ping me at strategymeeting.com grab some time with us to chat and we can always explore things further otherwise thank you again for coming on the podcast it's been a pleasure and wish the next leg of your journey even better than the last thanks a lot devin really appreciate you having me on awesome podcast you have and keep up the great work

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Get Comfortable With Being Uncomfortable

Get Comfortable With Being Uncomfortable

Garrio Harrison
Devin Miller
The Inventive Journey Podcast for Entrepreneurs
7/20/2021

Get Comfortable With Being Uncomfortable

Spend as much time on understanding the marketing and sales of your business early on. Marketing can generate demand, but you also have to be able to close the business that comes through the door. That can be investors, customers, or employees. Whatever it is, as a founder, you are selling your ideas, solutions, and vision. The reason why it is really important to get good at that it's just something that you have to do is you gotta get comfortable with being uncomfortable. Sales is usually uncomfortable for a lot of people.

 


The Inventive Journey

Starting and growing a business is a journey. On The Inventive Journey, your host, Devin Miller walks with startups along their different journeys startups take to success (or failure). You also get to hear from featured guests, such as venture firms and angel investors, that provide insight on the paths to a successful inventive journey.

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ai generated transcription

spend as much time on understanding the marketing and sales of your business early on right because you know marketing can generate the demand right but you also have to be able to close the business that comes through the door right and that can be investors that can be customers it can be employees whatever it is you're selling as a founder you are selling um your ideas your solutions your vision and the reason why it's important to really get good at that is just something that you have to do is you got to get comfortable being uncomfortable and sales is usually uncomfortable for a lot of people so that's that's one part [Music] hey everyone this is devin miller here with another episode of the inventive journey i'm your host devin miller the serial entrepreneur has grown several startups in the seven and eight figure businesses as well as the founder and ceo of miller ip law where we help startups and small businesses with their patents and trademarks you ever need help with yours just go to strategymeeting.com and are always here to help now today we have another great guest on the podcast uh gary oh is that right gario gario ario i was close gario uh harrison and uh gario uh originally grew up in jamaica and had uh parents uh that were both that were small business owners um i think it was something to do with the private school but he can correct me if i if i'm mistaken um gaario got a degree in uh graphic design and business and then first that job out of high school which is ernst young had found that he had a passion for uh on the doing a business on the side uh worked with a marketing team to focus on generating some revenue then it ended up developing a system and a franchise for marketing and sales and so but that much is introduction welcome on the podcast dario thanks for having me devon i'm looking forward to our conversation absolutely so i gave kind of a hopefully mostly accurate but quick run through of your uh your journey but now why do you take us back a little bit in time to uh kind of growing up in jamaica having parents that did small businesses and how your journey got started there yeah um so you know it was it was interesting you know being growing up in the back in the the 1980s you know you rarely saw female entrepreneurs right and the the entrepreneur in my family um was actually my mom so you know it was a little bit of a reversal um a role reversal of the time but she she was she had a vision um she saw that the education system in jamaica um could be improved she had a vision for what that could look like she wanted me as you know her only child to be to have a different type of education and by extension more opportunities in the future so as with all good entrepreneurs she decided to make it so so she literally started a prep school um to solve a problem that she saw um and had a vision for a brighter future for education in jamaica and that's that's what she did um you know on the on the flip side of that uh again you know usually the the you know the the the dad is the one that's going out and and doing the um doing the work and the mother is at home taking care of the family um both my parents were driven were driven folks my dad was a um he ran telecommunications for the police force in jamaica so worked just as hard right so you know what was cool about our family was you know collectively as a family unit we you know i saw my parents work collaboratively you know my dad was one with a steady paycheck my mom was the one you know being an entrepreneur and and and you know will willing willing something into existence that she felt needed to exist and seeing my my my dad be that rock for her and us as a family you know to make sure that um you know we were able to have the bandwidth to or or you know resources to do to see it through to what division was right that was pretty pretty cool and an example that i um really learned a lot from you know both a being a working father um you know with entrepreneurial roots but also um just making sure that you're still present and teaching the lessons um around you know just being a good human being and integrity and you know all these stuff that you would expect right so it was kind of it was kind of exciting to see that you know it is possible to have an entrepreneurial family that is also truly a family um and that was pretty cool to see um growing up and my dad is the reason why i even got into computers because he saw that as you know going to be a huge deal in the future so on top of teaching me you know just how to be a good person in general um and to be a leader in you know within how to lead with integrity and you know be intentional with with how we treat those around us he also pushed me you know pretty hard into technology and that's what we do today so now so you kind of grow up and i think that's a great great environment to grow up with you got the hard-working parents that are supporting each other they're you know they're they're helping each other in different aspects you get to see the you know the steady income the you know the entrepreneur spirit doing startups and doing that so you kind of grow up with all that as a backdrop and then you go off to school and you get you get your degrees and so you're now coming kind of out of school you got you know i think you said it's graphic design and business right yep so now you come out of school with graphic design and business and i and then you go into ernst young and so kind of what was your experience initially starting out doing ernst young and kind of how did you continue to find your passion you know you talked a little bit about doing a side business but you know initially doing hurts young so what kind of push you to do the side business and find your passion how did that all play out yeah so coming out of coming out of school you know obviously um you know you get a degree you decided this is the path that you want to go down so i decided that the the thing that i wanted to pursue was design and creativity and essentially art right um and merging it somehow with technology like i mentioned you know my dad really pushed me to get excited about um you know the possibility of the internet and technology as a whole um my point of reference at that point going into school for graphic design was video games right i played a lot of video games when i was growing up and i thought that's what i wanted to do um in college though i realized that um you know there's so much more that you know the the internet is making possible this is when social networks were just starting to come online um and that's why you know they end up you know minoring in business say hey you know there's probably a business somewhere in here so let's make sure that we kind of have the tools for that as well and not just graphic design fast forward to graduating college i realize man i am not an artist i i don't have a um a it's too subjective for me right like there's there isn't there aren't clear definitions of done they they're people that are way more talented than i was you know in creating visually appealing things right however i did realize learn pretty quickly that there was an opportunity before and after you get into the um into the creative side of things when you get to to to to do to make pretty things right um so coming out of graduating college i had the graphic design degree another business degree and try to figure out okay well what does that first path look like and my math tutor actually um from college he was also my r.a uh worked at ernst union so he had a computer science major he was also a really good friend of mine and he got me my foot in the door um at ernst young in the graphic design department and i quickly realized i cared more about the financial statements of the companies that we were designing for then i did the look and feel of the of the report itself right so from there i was like hey there's got to be something else i'm going to have to pivot fortunately i was able to figure that out sooner rather than later and you know while i was you know doing making sure that i was delivering what i was hired to do you know was also um you know on the side you know figuring out you know where is there a need for some of the skills and and passions that i i found myself um really gravitating towards and you know i don't know i should talk about this but yeah i will um you know back when i was in college um you know being in right now there's a lot about like you know sharing online and people sharing photos and you know um sharing their lives online we were doing that um uh at college we had a we had a mini website me and my roommates had a website we called the basement which was basically life around school behind the scenes essentially early blogging and you merged that with you know the fact that i was from jamaica a lot of my friends were still you know overseas i have family in europe facebook became the thing that we used to stay connected um so so i saw that there was this you're able to move people with stories and so on right you got that from the basement um d a basement um.net uh i think it's still available on the way back machine and the fact that technology is a way that we can connect with each other this is when social networks nobody knew what social network was it was just a thing that kids were kids were playing with um so you know you merged those two together um and i started doing um the the data or the nerdy side of the social web versus the influencer content side of things and that became you know its own side hustle which is what eventually became its own company um so now this is you know started out while you're in college and then you're off and i assume you continue on with ernst young so was it you know as this was kind of a side project passion project it was kind of continuing the ball was it at some point were you excited wanting to or planning on turning the side hustle into a full-time gig and that was kind of always the plan or was it hey this will just be kind of fun and we'll let us see where it goes or kind of what was the trajectory of the plan is you got the kind of the full-time job because that's a lot of times where you get different entrepreneurs and different people doing things as they're saying oh i've got this full-time gig and i've got this kind of side hustle or something fun on the side or a passion project and some people think oh i just want you for fun i don't want to have to i don't want it to become a job and other people say no this is where i want to be when i can get it to the point it is so kind of where did that lie for you great great question so there's this this two-part answer so my mom was always pushing me to um to lead with the end in mind so you know what do you what do you want to be true um when you are when it's all said and done right so you know for her that was um you know she wanted to to leave a legacy of um you know providing opportunities for as many students as possible that was her end goal um so i kept trying to figure out what my mind was um and my dad was always pushing me to even if you don't know what the very next step is going to be get essentially gather the information that you need and the education the information the connections the relationships the ideas to give you the options when that time comes right so with that in mind i really double down on understanding business understanding you know where the internet was headed um really paid attention to um social networks the underlining a theory behind them but also what people were doing with them today and what people would probably end up doing with them in the future as well as just advertising in general as it relates to business right so you know if you're going to do something creative how do you turn that creativity into something that produces revenue so now now correct me if i'm wrong you know with that kind of as a back frame is the side hustle still applied hustle and extern still in earnest and young or could turn that now into a full-time endeavor and kind of so where is it you know kind of bringing us a bit up into the future where are things at today and where do you see things heading yeah so fast forward um you know turn the side hustle into a full-time deal um so funny side story around that so again social networks was really paying a lot of attention to to twitter at the time and i got a i saw a tweet about a local meetup right um so you know i've left ernst young now i'm doing this the side hustle um i'm also um you know working as a as a kind of contractor um with with a staffing firm for creative creative project management and design right um you know because i once again wanted to make sure that i was able to see other businesses from the inside not just ernst young right so that's why i ended up taking taking that on and i saw a tweet for a meet-up that ended up being for the co-working industry so bear in mind like nobody knew what co-working was right it was just this thing um i remember i used to to refer to it as a cross between a coffee shop and a library right um uh with a gym membership model um this is this is literally how i would explain it to people and i saw the tweet i was at happy hour and i walked down and i met um the the founders of a company called coco which became field collective don and kyle don danbal kyle kubra and immediately said okay i can now i now have the infrastructure to go full on into into entrepreneurship and the rest is history so from there i was i worked i worked at that company for a while did a few stints in the advertising industry but always came back to that touchstone of kind of this entrepreneurial community right um and then you know from there today um at fueled i met um michelabador and alison bador who uh started this company called uh closures media um so that gave me you know as you mentioned my dad mentioned you know collect the things that you think are going to be important right sales was one of those things that i knew was going to be important down the road so you know i you know partnered with them and i knew that marketing was also going to be important so i partnered with my business partners today which is curious which is a marketing firm so now i have this combination of um you know business acumen and entrepreneurship as well as you know where the future is headed in terms of sales and marketing really starting to work closely together in order to drive results for for businesses and i like that and you know one of the interesting and it goes a little bit back into journey but it kind of struck me as you know we talked about you know hey i don't quite have that creativity because there aren't a you know there aren't the rules or well-defined rules with uh typically with creativity but what i found is you know running a business doing that requires a different type of creativity that i have you know in other words they're different types of creativity one is just making something look great and you know aesthetically pleasing but there's a different type of creativity where you're actually innovating in a business where you have to creatively think how do we solve these problems how do we do it differently how do we make it improved and better than what's currently being offered and i think that that sounds like it plays kind of more with your skill sets of hey i may not be the one that does the aesthetic or aesthetic nature of things but it's more of hey is that how do i solve these problems how do i make a business around it how do i you know build that and how do i grow it and how do i turn something into reality and i think that requires just a difference or a skill set of creativity 100 so now the the question so now that kind of brings us up to a bit to today and you may have touched on this a bit but where kind of where things heading over the next you know six to 12 months kind of projecting out a bit where do you or where do you plan on things taking you um i i think we you know post pandemic um i see a lot of companies are now trying to figure out okay what is the future of our marketing look like right like you know if we're gonna invest these dollars um where where should we be investing them like i think the i'm calling the pandemic the great reset right you know you you ran your marketing budget down to zero at some point just to make sure your business could stay open and now you're going okay now that we have survived how do we not just survive moving forward but how do we thrive and marketing and an understanding and integration with sales is going to become really important um moving forward and i'm just excited that we're able to help more businesses um with that framework and that mindset um accelerate moving forward that's awesome though i think that definitely makes sense so well now is that kind of brings us a bit up to you know what your journey is where you're at today and looking a little bit even into the future um always a great time to transition over to the two questions i always ask for these podcasts we'll jump to those now so right now is along your journey what was the worst business decision you ever made and what did you learn from it um ah that's a good one worst business decision that i ever made um i'd have to say putting putting my eggs all my eggs in one basket right so um again it the when i left and you know it was running my my uh my consultancy um quickly got you know a really good client right it was it was it was an agency and it was amazing like we got so much work that you know i had i had plans and projections in the whole nine yards right um and a few other smaller clients too so it wasn't really you know that big of a deal but we were white labeled right which means you know their client never knew that we were the ones underneath building out these solutions for them right so as you know the you know business got constrained people got busy you know their their their their client list the things that they needed to deliver changed all of a sudden the amount of work that we were doing got reduced but we had no credibility or street cred or testimonials or anything that we could put on paper in order to to gather more more clients because as a part of being white labeled we were um we were under an nda right so you spend all this time building up this reputation and this business your business on the back of another company that can then decide okay well strategically it makes sense for them to either bring it in-house or transition to a more profitable revenue stream for them and it ended up just just just just costing me and that was a lesson um fortunately i learned a lesson early on and it just allowed me to go okay moving forward i need to make sure that a uh we get to celebrate the work product that we're that we're doing um and two always have a direct uh relationship with the client um that were that we're serving because a it keeps us accountable um but b they know where the value is coming from um uh because we're we're you know directly collaborating with them around the output no i like that because i mean i think that you know it is i like kind of going back to you know all the excellent baskets you know a lot of times you can get going you have one or two anchor clients or you have a few people that are hey they pay the bills it helps to get things going in it you know it's a great way to get started but if you know they go away or you're trying to as you said you're trying to build a clientele and you can't use any of the work or who you're doing work for is it it makes it a lot more constraining so i like the idea of you know providing that diversity and not just diversity offer everything to everybody but how to diversify such that you're not you know emboldened or you're not relying on just one client or you know one or revenue for business but you can expand that out i think that definitely makes sense so jump now to the second question which is if you're talking to somebody that's just getting into a startup for a small business what'd be the one piece of advice you'd give them oh man um i would say understand spend as much time on understanding the marketing and sales of your business early on right because you know marketing can generate the demand right but you also have to be able to close the business that comes through the door right and that can be investors that can be um customers it can be employees whatever it is you're selling as a founder you are selling um your ideas your solutions your vision and the reason why it's important to really get good at that it's just something that you have to do is you got to get comfortable being uncomfortable and sales is usually uncomfortable for a lot of people so that's that that's one part the second piece is you gotta understand the marketing yourself and by that i mean there is uh a framework that that we use at curious it's a it's a five-part framework you got to do your own research right you got to know who you know who are you trying to reach and what's motivating them you have to come up with a messaging strategy for them right you have to figure out where you're going to which channel you're going to put put that message into that's more as cost efficient as possible and you actually have to get it done right and the reason why it's important for founders to know that and for them to be responsible for at least understanding it is now you're not letting someone else tell you what you should be doing for your own business right because you know i love marketers um you know i am a marketer as well but as an industry we tend to we tend to optimize for for whatever it is that the com that the the industry or the the agencies built around right so if you're if you're a content production agency everything's going to have a content solution right so it's important to know what the pieces are yourself so that you can um you know really be like an active participant in whatever strategy is being developed for you yeah no and i love that because i think that you know having that ability to be able to understand all the parts the pieces what people are doing and why they're doing it definitely it helps to her hail stage with the business to be able to manage it so well as we now wrap up the podcast and always more things to talk about than time to talk about them if people want to reach out to they want to connect up with you they want to be a customer or a client they want to be an employee they want to be an investor they want to be your next best friend any or all the above what's the best way to reach out connect you up here find out more uh the best place to to reach out is going to be linkedin as a good starting point from there you can find all links to everything else all right well i definitely encourage everybody to connect up with you on linkedin and find out more so thank you again for coming on the podcast it's been a fun it's been a pleasure now for all of you that are listeners if you have your own journey to tell and you'd like to be a guest and share your journey feel free to go to inventiveguest.com and apply to be on the show two more things as a listener one make sure to uh click subscribe to your podcast player so you know when all of our awesome episodes come out and two leave us a review so other people can find out about all of our awesome episodes last but not least if you ever have any uh never need any help with patents trademarks or anything else feel free to go to uh strategymeeting.com grab some time with us to chat thank you again dario for coming on it was great to have you on and wish the next leg of your journey even better than the last all right appreciate it devin

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Believe In What You Are Doing

Believe In What You Are Doing

Brittni Daniels
Devin Miller
The Inventive Journey Podcast for Entrepreneurs
7/19/2021

Believe In What You Are Doing

If you have a passion, and you're super passionate about it, and you believe in yourself, don't allow anyone to ever minimize or diminish what you are trying to accomplish and what your overall goal is. Even though that partnership may end your passion and your drive, you will find yourself along the way. It took me five years to get to the point of just filming a documentary. But there will be so many people along the way that will doubt you and probably laugh at you that will say what you're currently doing is making you money why aren't you happy? But, if you believe in yourself and believe in what you are doing, don't allow anyone to take that away from you. Always keep going and push through that.

 


The Inventive Journey

Starting and growing a business is a journey. On The Inventive Journey, your host, Devin Miller walks with startups along their different journeys startups take to success (or failure). You also get to hear from featured guests, such as venture firms and angel investors, that provide insight on the paths to a successful inventive journey.

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ai generated transcription

truly like if you if you have a passion and you're super passionate about it excuse me and you believe in yourself don't allow anyone to ever minimize or diminish what you're trying to accomplish and what your overall goal is because even though that partnership may end your passion and your drive you will you will find your way you will find yourself along the way because it took me five years to get to the point of just filming a documentary um but there will be so many people along the way that will doubt you that will probably laugh at you that will say hey you know what what you're currently doing is making you money why aren't you happy but if you truly believe in yourself and truly believe in what you're doing don't allow anyone to take that away from you and just always keep going and push through that [Music] everyone this is devin miller here with another episode of the inventive journey i'm your host devin miller the serial entrepreneur that's grown federal startups in the seven and eight figure businesses as well the founder and ceo of miller ip law where we held startups and small businesses with their patents and trademarks if you ever need help with yours just go to strategymeeting.com and we're always here to help now today we have another great guest on the podcast uh brittany daniel give you a quick introduction to brittany so as it was raised in the divorce home in her own words and uh who lived in there was raised in two different worlds so um kind of or saw both sides or two different worlds and uh got that as an initial education well i went to college in jacksonville florida and got a degree in business with the focus on international business and then started in regulatory compliance with deutsche bank um wasn't her pa or wasn't her passion so after about two and a half years investment banking uh started developer on exit um and then applied for i think he's there you know applied um for about three and a half years had a ton of rejection but wanted to go work for accenture um then uh out or decided to um get into or talk with i think a friend i mean craig maran got into consulting there um still wasn't her passion so moved to new york about five years ago when was getting into a production company the side hustle and then decided to uh start to make that side hustle more full-time gig and with that much as an introduction welcome on the podcast brittany hi thanks for introducing me that was a great introduction devin absolutely so now i gave kind of the the short version of your or the shortened version of your whole journey but take us back a bit in time kind of um growing up and then going to college and how your journey got started from there yeah well um as you mentioned i grew up in the south so jacksonville florida most people don't consider florida the south well but um where i grew up in jacksonville it's more like southern georgia um yeah so i grew up in jacksonville was raised um by two moms um two from totally different socioeconomic backgrounds um one mother had nine kids the other mother had zero so i was her child um so yeah i grew up there um it was a bit of a um an interesting um upbringing because i was always um paralleled between two totally different worlds um so ended up uh i guess i can fast forward through graduating from to heist from high school um where i was sort of thinking about okay where did i want to go to college and um landed on a community college initially and then um went to a four-year university after that um landed on business didn't really know exactly what i wanted to study in school so i just kind of had to figure all of that out landed on business management after a few years in school international business became sort of my focus studied in france for a bit during that time came back to the u.s and decided that i should probably focus on graduating and getting it and getting a job so um after graduating from from college i graduated from unf uh university of north florida um so after graduating from unf i started working at deutsche bank and um as you also mentioned um it was cool initially you know your your first job out of college you're excited that you know you have all these great um promises and ambitions and so um after being there for a few years i did realize that you know a being in jacksonville wasn't my passion and then b um being in the the role that i was currently in um i i realized it did not have um any sort of forward progress so i started to prepare for my exit and i thought okay well i want to be in new york big city better opportunities um so just every single day i would spend about three to four hours after work before work just applying for jobs tons of interviews tons of rejections and that lasted for about three and a half years until i landed the role at accenture so now one question i do have on that that's a long time to slog through lots of lots of interviews lots of rejections lots of you know submitting resumes and everything else so when you're going through that you're saying okay i'm going to plan my in there plan my actually going to start working that direction you take those three and a half years to go through that as you're going to did that was it no job offers was it just job offers and hey these aren't ones i'm excited about or kind of you know that's a good that's a good amount of time either you have a really good grid about rejections or you uh just curious kind of you know how that three years went when you're spending a lot of time trying to find that dream job if it was just it was couldn't quite find the right one didn't match never got the right offer kind of how did that and how that worked out well yeah i mean it was a little bit of both right so there was there were a few offers um on the table but it's just what it didn't seem right um maybe i think the first year and a half i had several rejections but the offers that um that i received was more aligned with my um my background and what i was currently doing and i think what made it more difficult for me is because i was trying to totally transition from doing sort of back office work to to go into like consulting and working with clients and um you have people who went to like cornell and all of these great business schools and here i am with my unf education so it was very difficult so a lot of those were rejections and um it was it was a lot of hard times because i had to reassess well is this something that you know is this for me is it is you know do i keep going and um you know that small voice in my head always you know led me to you know keep trying because i knew that there was something greater for me out there cool and i give you absolute props that's a a good long time to have to deal with rejection but saying hey i'm going to it's going to work out i'm going to find out what i love and i'm going to keep with it until i find it so so now you do you know you you slog through that get lots of rejections keep it with it and finally get you know the job but i think you said it was accenture and you did that for a period of time but if i remember right and you can correct me if i'm wrong even after all that you still found that that wasn't your necessarily your passion was that right yeah um actually interesting enough i'm still with accenture um yeah so i've been accenture for five years so um it was a transition period right so once i got the job um within the first like three months that i was in new york you know i you know just a little background i moved here alone i didn't have any family any friends um moved in with a roommate on the upper east side um total stranger new job new career didn't have any sort of support system around me and um you know i did start feeling like oh my gosh you know i'm lost you know i thought this would make me happy i thought i was on like you know on this path to like you know just you know solidifying my career and just you know up from there but um you know i like you said i i wasn't happy and so um you know my mom from from jacksonville would try to be encouraging they're like you know maybe it's just you feeling homesick and um you know and it wasn't that i just realized even after all that there was something more there was something else that was missing and um so one day i decided to it was a saturday morning i decided to go out and um search for furniture i was like you know maybe if i make this place a little more homey because my roommate she actually didn't really care about making the place you know look nice at all so i was like maybe if i made it homey i'll love it you know i'll start feeling better and um i ran into this guy there who was actually a producer and i just started chatting with him about you know some of the things that i have been doing in my spare time that i never really shared with anyone um and that was just like kind of like these thoughts and in these like you know show ideas and these movies movie ideas and um that's when he really um kind of opened my eyes to you know what my true passion is and what i'm currently um working on right now so now one question just backing up and okay sure the story is you know so you went to the first job in new york and you know it's always exciting and fun out of college initially to you know any of the first jobs it's always kind of you know an exciting time and then decide okay that's not quite my passion you know quite what i'm excited about or what you know gets or drives me the more or drives me throughout the day so you go to accenture and accenture sounds like it was a better situation you're still there and still are getting a good income um but you're also saying it's still not it's not quite what i want your my passion or what i want to do or at least to have that drive and to kind of have that thing so you know what was how did you go about figuring out that that wasn't what you're passionate about is it more just hey it's not fun to get up in the morning or is it you know especially the first stop because the deutsche bank you know it's a big bank it's a you know it sounds like a good opportunity what was it was you know calling for the right it wasn't the right circumstance it wasn't the right you know job or kind of how did you go about recognizing that that wasn't your passion and then deciding how to get to work to where you did find your passion um i think for me it wasn't the college situation because everybody around me were you know they were all very encouraging they were great people um it was um i guess this feeling of you know when i when i showed up to work um i wasn't excited about it um i was just like oh my gosh you know i'm kind of like going through the motions um this doesn't necessarily um make me happy and just that that feeling of you know what there's still something more there's still something more so all of those feelings that i had when i was at deutsche bank all came rushing back within those first three months it's just like you know this is great the pay is amazing the people are great but this still doesn't bring me joy i'm still not happy at the end of the day i'm still not happy showing up at work um but that conversation with that guy um in the furniture store and me writing my first screenplay i realized how excited i was to go back home every day just to work on it no matter how late i had to stay up so one two three o'clock in the morning losing sleep um that's when i realized that that was my true passion and my true love that you know doing something that you know you don't mind losing sleep over that brings you that happiness and that internal jewelry so now so no and it definitely makes sense and you know it sounds like it you know took a little what what a little while to widen through the journey to figure out where you're what you're excited about and really you know those uh staying up late at night and retired in the morning but still you know definitely worth it it makes it fun so now that you find your you know find out what you really want to folk you know focus your time or time and effort on and you start to go down that route you know has it been one that has just been you know from a business perspective it's been successful or said hey i'm not in it for the money i'm doing the film because it's a passion project or how is that gone has it been you know great opportunity and it's just continuing to build has it been one that's hard or difficult or kind of how's it been once you've identified what your passion is um so once i identify what my passion was um so it's been a it was a bit of a mixed bag because um even with accenture you know me expressing what my troop they were really helpful you know after i expressed them what to them what my passion was just trying to put me on like you know more creative projects more express you know being able to express myself in that form so that has been great in that sense um and then on the other hand with my passion um it's interesting because the more i started working at it you know refining my skills the more people entered my life in new york um i would wake up every saturday morning and spend all day after cafe writing and i've met but you know several producers and writers who you know really saw really see a talent in me and i would say long term um this is definitely something that i would want to make as my longer term career i love working on documentaries i love screenwriting so this current documentary that i'm working on right now we're hoping to circulate it in the film festival to hit the film festival circuit um and hope that you know we can at least get some traction so um overall you know being a filmmaker that is my my my i would say that is my overall goal in my dream and hopefully that income can replace my current one fair enough so now with that is you know tonight you've been working on the film here and i think we talked about you're also looking maybe doing a tv series or documentary in addition the film if people are wanting to check it out or get more details you know kind of give us idea when is that you know coming to pass when there's the film going to go live is it all shot and you're editing or you're still shooting are you still getting the concept or kind of okay where's the field of math in the process yeah so um we were actually we're supposed to do a um launch uh campaign last year um actually was gonna start in march right when they shut down the whole country or the whole world shut down um and we were going to begin filming at the end of last summer um so that sort of pushed us through the beginning of this year where we um started crown crowdfunding and raising money to get the team um actually to uh to jacksonville that's where we're actually filming so we've raised um a lot of money we're still raising money um and we begin filming july 21st um so the team is set to start uh to fly down to jacksonville july 21st and we'll be there for a few weeks so right now we're still crowdfunding but we're also moving forward um with filming so that's where we are currently well sounds like uh an exciting time and uh lots of uh opportunity to continue to chase chase the passion in the we're going dream bring this a bit to where you're at today and a bit kind of where you're headed and where things are at so with that we always it's a good trend or time to transition to i always ask two questions at the end of each podcast so we'll jump to those now so the first question i always ask is along your journey what was the worst business decision you ever made and what did you learn from it uh i would say one of the worst business decisions i've ever made it was one of my it was it was going into um this deal with with the guy and um kind of you know showing him all of my i guess my creative work and and showing him the blueprint to everything that i wanted to do and i felt as though um i was used in that sense being naive thinking everybody just wanted to help and you know they were truly passionate um the way i was and i believe that a lot of my ideas were stolen because of that so i i think that that was a really bad decision that i made because i had a lot of cool things that i was working on um which is another reason why i had to to refocus but yeah i would say that that was a bad decision but i think it's an easier one to make than maybe it sounds like and you know on the front end in the sense that a lot of times i think if you're going into being an entrepreneur doing things or doing a passion project or you know doing a side hustle to start out with you always think everybody will work as hard as you will they're all in it together and then you quickly come to find out that oftentimes everybody isn't quite at the same level dedication and they don't have all the same bandwidth or the same resources or any number of things but you know that you know sometimes where you go into it you find you'll have to learn that lesson that there's everybody at varying degrees and what they're willing to contribute and what willing to do and how that works out so i think it's a great lesson to learn from so the second question i always ask is if you're talking to somebody that's just getting into a startup for a small business what would be the one piece of advice you'd give them oh wow um what would be the advice um i would say i mean i know this is an easy thing to say but truly like if you if you have a passion and you're super passionate about it excuse me and you believe in yourself don't allow anyone to ever minimize or diminish what you're trying to accomplish and what your overall goal is because even though that partnership may end your passion and your drive you will you will find your way you will find yourself along the way because it took me five years to get to the point of just filming a documentary um but there will be so many people along the way that will doubt you that will probably laugh at you that will say hey you know what what you're currently doing is making you money why aren't you happy but if you truly believe in yourself and truly believe in what you're doing don't allow anyone to take that away from you and just always keep going and push through that well great piece of advice and something that our people should certainly take to heart so as we wrap up if people want to uh find out more they want to be part of the film they want to be a investor in the film they want to um work with you on it they want to come on they want to be your next best friend any of all the above what's the best way to reach out contact your find out more great well um two ways you can reach out uh there's the website it's www.janedoefilms.com that's j-a-y-n-e-d-o-e-f-i-l-m-s dot com so www.jaindlfilm.com or um you can email me at daniels.britney gmail.com so that's d-a-n-i-e-l-s dot b-r-i-t-t-n-i gmail.com all right well i definitely encourage people to check out the website reach out to brittany if you have any questions or you want to help or get involved and definitely a great great resource to connect up with so well thank you again brittany for coming on the podcast it's been a fun it's been a pleasure now for all of you that are listeners if you have your own journey to tell and you'd like to be a guest on the podcast feel free to go to inventiveguest.com and apply to be on the show two more things as listeners one make sure to click subscribe to your podcast players so you know when all of our awesome episodes come out and do leave us a review so everybody else can find out about all of our awesome episodes and last but not least if you ever need help with your patents trademarks or anything else just go to strategymeeting.com and we're always here to help as well thank you again for uh brittany for coming on and wish the next lego journey even better than the last thank you so much you

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You Are Not Alone

Joshua Lee
Devin Miller
The Inventive Journey Podcast for Entrepreneurs
7/17/2021

You Are Not Alone

One, the biggest piece of advice is you are not alone. This is where I found myself after going there. So many entrepreneurs feel they carry this weight on them. I made myself alone, feeling I had to carry this weight so much that it made me contemplate my own life. Don't do that. You are surrounded by amazing individuals, especially in so many cities. When you find your tribe and, people reach out and connect. Don't feel like you have to do it alone because if you bring the right people in, it will really allow you to be; I always say we all rise up when we rise up together. Allow those people into your journey and know it's ok. You don't have to be the best at everything but understand your superpower. Truly when you are starting that company, ask the closest people to you.

 


The Inventive Journey

Starting and growing a business is a journey. On The Inventive Journey, your host, Devin Miller walks with startups along their different journeys startups take to success (or failure). You also get to hear from featured guests, such as venture firms and angel investors, that provide insight on the paths to a successful inventive journey.

Get New Episodes

Get 2 brand-new podcast episodes sent to you every week!

ai generated transcription

one the biggest piece of advice is you're not alone right this is where i found myself after going through there's so many entrepreneurs feeling they carry this weight on them i've i made myself alone feeling i had to be able to carry this weight so much that made me contemplate my own life right so don't do that you are surrounded by amazing individuals especially in so many cities like when you find your tribe you find these people reach out connect don't feel like you have to do it on loan because if you stay in your super and bring the right people in it will really allow you to be because like i always say we all rise up when we rise up together so take a allow those people in your journey and know it's okay you don't have to be the best at everything understand your superpower and truly when you're starting that company that's the closest people to you right [Music] hey everyone this is devin miller here with another episode of the inventive journey i'm your host evan miller the serial entrepreneur that's grown several startups into seven and eight figure businesses as well as the founder and ceo of miller ip law where he focus on helping startups small businesses with their patents and trademarks and if you ever need help with years just go to strategymeeting.com now today we have another great guest on the podcast joshua lee and uh josh or joshua whichever i whichever i uh whichever i end up saying but whatever comes out josh uh started out uh selling candy out of his locker in school and uh played a little bit of uh football in high school and did well went to college um followed a girl i think and played football for a bit of time and i went to university of texas and then stopped eight hours short of finishing the degree which we'll have to talk this a little bit about and then worked in wireless and mobile sales for a period of time got into real estate and then got into the online advertising space and one of his uh first clients was i think myspace which i don't think anybody still uses myspace but if you're old enough to know what myspace is uh that was certainly what in his heyday was a good a big thing made some good money and also made some mistakes and then got married had kids had seven more uh years to do things or do a few other things and then wanted to hit a bit of a reset and they'll talk a little bit about what that reset is um and then started uh starting what he's doing today so but that much is a as an introduction welcome on the podcast josh gavin man happy to be here yeah i know it's a as you kind of go through that entire thing i'm like okay wow that's a lot of things to be able to go through you know we'll be here for hours no but man it's excited to be able to kind of jump in and be able to share you know i look at it this way right we can be able to share that journey it allows maybe one person right that's listening to be able to maybe not make that misstep that some of us have have put into learning the the right ways to be able to do things absolutely and couldn't agree more so now with that all as an intro take us a bit back in time to how how the journey started was selling locker out of the canyon school or selling candy out of the water and uh how it got started from there you know man i mean that's the thing i think you always kind of look into it i've had these different conversations with different people it's like are you born an entrepreneur or you made an entrepreneur and i mean i i think it really it's different from everyone i think i kind of came that way just because i mean being only a child i saw a lot of opportunity just the way i kind of communicated and engaged with people so with me i mean i always said i thought that you know i saw that opportunity right kids needed candy my parents were actually willing to buy it for me so that was an opportunity to be able to go in um it's it's funny though devin i made one miss one bad mistake though that was that entrepreneur back then even in high school was like how far can we take this and i remember it was like middle school or something like that and it was for social studies and my family's from germany um on my mom's side and so we brought non-alcoholic beer to be able to kind of show off and afterwards i was like man i bet i can sell this they no matter not alcoholic or not the school was not too pleased with my entrepreneurial finesse of even at that age so it was interesting to kind of see where that kind of played out no and i i agree probably they're probably going to be even if it just has the appearance of alcohol schools probably in a place where they say well let's not do that so so now you started there started your journey and i agree it's always kind of i think some people are probably born entrepreneurs some people become entrepreneurs and it's to make some kinds of both of them or they discover they're they want to be an entrepreneur um but so with that now you kind of went through high school you played some football and went off to school now how did school get going because i think you if i remember right you followed a girl part of it you dropped it it did you smile you know eight hours before you finish the degree so tell us a little bit about school before you got into the working world yeah man no worries well i mean i kind of went in like going into uh college i mean i kind of had those two different worlds where i did really well in school like i almost aced my s.a.t scores way back when uh but also played football so initially it was like you know i live in texas so you know football is you know it's life you know so that was kind of that thing and like a girlfriend of mine at the time was going to a specific college that had opportunity to be able to play with him for the first year university of um nacogdoches you know way back when we got a knack of nowhere because it was out in the middle of nowhere and that's really what it was and eventually i said no this is not for me and i left i went to university of texas um you can follow more the academic side but even with that man i got distracted i started working in the wireless world this is back when digital was first kind of hitting and i became one of the youngest corporate accounting executives over at singular wireless you have to dive in and just stop yeah please click on that because you get all the way you go go to degree even if you're saying okay i'm not gonna i'm not gonna use this degree to get all the way to eight hours left on the degree and then just stop short what was the decision or the thought process it was just hey i'm worn out i'm done i don't care how many hours i have left or hey i'm never gonna use this degree why pay for eight more hours and i have to and i'm not going to give them another dimer because you know most people say well i put in all the time and effort i'm going to just finish it because i'm already 95 of the way there so kind of what was that oh yeah my parents said the same thing like what what's going on and you know it really was i just think of the last semester i was like you know what i'm done there's a couple more classes i need to finish out and i kind of was i was already at a point where i was making six figures a year doing wireless sales as a corporate accounting executive at singular slash at t wireless way back when so i just didn't i was like and i was at that point in time i initially gone for a finance degree then shifted to business development i mean and honestly i was looking at the jobs i would get from the degree and i'm like i'm gonna make a lot less money so can then this is where you know a lot of my initially you know as humans as entrepreneurs as as men stuff like that we as you just everyone you're driven by that almighty dollar and that's kind of real it took me down a path it was like well i can make money i can monetize it let me go that way and to me money was the driver point i mean i've had many shifts since then but early on in my career money was my driver point which is which is for a lot of people and that's kind of where it kind of you know dove off devon to be able to kind of go in that field so now one last question that will continue on the journey yeah man no worries wishes that you would go back either had finished or you ever desired to go back and even if nothing else just to get the degree to say okay i finished is there any part of you saying hey it's passing my journey i don't look back no worries you know my wife says the same thing like when you feel better because i mean she got her you know got her degree got her mba all those things and i look i was like look there's a lot of you know really smart people out there that sort of big companies that never got their degree um you know you look at steve jobs look at you know these these guys that are out there that so i want to be able to go back and be like oh well you know look at josh is just like these other people you know i have big aspirations on where we're going and how we're actually going to be able to affect this world so look i can't look back i can only learn from the the steps that i made my my past to be able to make better ones in the future all right i think it's again i mean i think there's a port i would probably still you know no i'm on the opposite i end up getting four degrees which my wife always tells me is three degrees too many so i took the opposite extreme to not finishing and probably finishing way too much but i get that you know there is a thing of saying hey i learned a lot i got the education i wanted or i decided that wasn't for me and all you know it a little bit you know almost at some point at some point or cost analysis and let's move forward rather than go back and do or finish something that i don't really have if i thought it was eight hours too devin you know probably but i'm pretty sure like there's a statue of limitations i'm 42 now so i'm pretty sure that a lot of those hours that i put in i'd probably have to repeat and on it i just now look i got i got two kids so it's the same thing like we kind of go back i'm entrepreneur like look if it makes sense go my wife is they need to go to college so we'll definitely have this conversation again coming up in about you know eight to ten years fair enough so so now you do so you go off and say okay wireless sales i got into that this is going to be a you know great opportunity making pretty good money you know is on the uptake and that now how did you or what caused you to kind of transition from wireless mobile sales over to real estate that was the thing right it was it was that there was that almighty dollar it just it kept on i was able to really kind of pay attention and see trends and i mean that's what's allowed me to be a good entrepreneur once i started my own companies was i was able to see around the corner i was able to kind of see what was coming and where the bigger opportunity was this was you know early 2000s when i had made this shift so when an opportunity came so i was like look man there's amazing money in this and so i started because you know i went in there and i got in that real estate and got my broker's license and you know i started to kind of play in that world but even that world i mean yes there was a lot of opportunity but i didn't like some of the people that were in how they were doing things i mean i remember back then i moved from austin texas out to long beach california and yeah people were leveraging their home making more money on refinance every year than they were actually at their jobs they buy their houses for two three hundred thousand now they owed 800 i'm like you're going the wrong way this is like back in those days like negams and reverse mortgages that would just really hurt a lot of people because there wasn't wasn't i explained to him it just my heart wasn't into it anymore and i had a kind of it's a great opportunity i saw that i took the advantage of the situation when it was but as soon as i you know i just couldn't handle anymore like i had to get out it makes sense and you know there's there is always that you know hey i'm making good money but do i feel good about it and if you don't feel good about it at some point the good money doesn't you know it doesn't uh doesn't matter it's quite as much anymore so with that you went for mobile sales and you kind of changed the trend and said okay real estate's a good place then you say okay i don't feel good about this anymore i don't my heart's not in it anymore so now you went to online advertising you know these are kind of three distinct or different you know kind of industries yeah how did you get into or what was online advertising yet again kind of this is where i think the money's at or where the trends at or kind of what got you now into online advertising kind of how did you get there and then how did you get myspace as one of your first clients so this is the interesting thing right yeah they're 100 different verticals as you kind of go through but what i've learned over the years is i mean when you kind of go through it's all dealing with human beings right you're talking about you know mobile cells you're talking to the human behind it you know and you're in the real estate you're still dealing with other human beings and same thing on the advertising side like honestly it was initially a friend of mine brought me in and i i just needed to get out so i out of the real estate side and i had actually left and i was you know in between jobs and so i was like alright cool yeah let's try this out i mean i remember yeah you know this is before alexa was a thing where like hey alexa can you she's not going off right now but um you know this is alexa listen and alexa actually just went off in this room so i heard you big brother is listening so those are the things right so you know kind of going through this we use the alexa list which is how every all the online sites are ranked across the globe and i'll stop saying that name moving forward so we don't have to worry about that anymore but you know and so i would just go through thousands of websites but i saw this opportunity and the biggest shift for me and where i was able to start my own company was i was only there for about four months i saw the opportunity this was about 2003 and the owner became in here and he was a business owner not a business operator and shortly after i started there he's like he decided he wanted to become a business operator and that's a massive shift in difference and actually someone being actively in that's not actively always in the company and if they don't know where they're going and how to operate that business it took a real left turn and eventually they closed the business fairly quickly after he kind of came in because it came very apparent he was doing it for his own reasons and funneling money the wrong way so but it built those relationships right it allowed me to be able to get in there because at that time in the early 2000s you had to know someone to be able to get in that industry and so that was my door in and when when he closed the door i'm back on my couch again i said hey there's an opportunity all these relationships that were there are left unchecked and i said let me pick them up and i was the person that they knew so that's what those relationships kind of started and it just so happened one of those relationships was with was an early startup called myspace and we kind of went in there and i had the relationships with a company that did the advertising side of it which was yahoo um overture at the time but everyone knows them as yahoo now and i kind of paired those i was a middle man i did you know what we call arbitrage i brokered the relationship i i bought the traffic low for myspace and provided the ads and then sold it to yahoo for for a substantial difference and made money on that margin and so that's kind of where my entire online advertising world started was leveraging relationships you know finding the relationship with the advertising companies not just the advertisers directly and then finally building the relationship with the people that have the traffic and then making the margin on the middle no i think that that's cool and definitely um makes that perfect sense and it sounds like a fun opportunity now myspace is gone and like thank y'all who's still around i see an email address every once in a while on the end i'm like you may want to know you know yahoo got a lot of their user information back at one point somebody else probably has your login maybe it's that person but no i think that that's you know definitely is a fun place to you know take the career and it sounds like a great opportunity at the time um you know now i think if i remember right he did that was that seven years around seven years yeah i mean i well i mean i started that company in 2000 in 2003 beginning of 2004 and then i ran that and was in that world up until about seven years ago so you know and that's where i kind of it kind of took me down a path that i mean like i told you that all my dollar like really affects so many people and i realized after building multiple different companies in that realm of monetizing every every acronym you could think of cpc cpa cpl all the different online stuff that's all it was was just monetizing traffic and there was no value and i wasn't seeing that i was helping anyone and honestly by chasing that dollar it led me to a path that i've gotten 45 pounds overweight never been overweight in my life my relationships became monetary and i had no vision about where i was going i just knew where i was at and it was all like this whole work life like play as hard as i could and i wanted to start a family and and really after starting a family i started shifting my perspective on what i really wanted to be on this world and be able to connect with other people and that's kind of hit my reset which was honestly i found myself at a point contemplating my own existence on this world and that was the wrong way to be able to think of it i was blessed to be able to you know have it more of a divine power to say look take back your own your own you know being and give that to you to my wife my former and we got divorced and look man i they were looking at like three years to be able to go through i was running 10 different companies at the time ranging anywhere from six seven and eight figures and i had two kids and i didn't want to take them through that so i walked away from everything at 36 and moved back with my parents with a little bit under a thousand dollars my name to be able to save that time that one resource we don't get back and kind of restart my life to be able to build up to where i am today so now you and that you know i think that you know sometimes you'll in your life you're going to hit a crossroads and for everybody it's a bit different i think for a lot of times these with entrepreneurs it can be you know sometimes you're working for a big business you're saying you know do i really want to do this for the next 20 years and saying you know even if i can make more money i just don't love it i don't enjoy that i'd rather go do my own thing be my own boss and sometimes that is you know i've been i've been huddling i've been burning or burning things you know the candle on both ends for a long period of time i need a break i need to take a step back and whatever that is i think a lot of times and in one form or fashion everybody kind of has that i need to hit a reset or i need to take a breather so now as you do that you know and it sounds like you know you pulled back from some of the companies that you know ended up getting divorced walking away from everything i think as we talked a little bit before you said hey the ex-wife can take everything i just want to reset basically my reset on all of life and kind of doing you know starting over so to speak so now as you're starting here hitting the reset button where how did you figure out what you wanted to do next or where you were headed or what that meant for you that was that was a rough patch man i'll be honest you know i kind of left feeling free but then really found out very quickly that i got used to you know not worrying about money for a while and you know running those companies so it was that kind of battle and i went through you know like a mini depression for a little bit because i was trying to find myself right at first to be honest i was like i'm going to be a life coach i wrote my book balances bullsh i'll try not to cuss and stuff like that all about living more of an integrated life getting rid of this whole work life balance that had led me to a demise trying to achieve this balance that's unachievable and you know i realized really quickly that i didn't want to be a life coach i was taking on a lot of people's uh issues that were kind of going through but i was good at really connecting with other human beings and so really what i did was i paired that that level humanity being able to help people and connect and engage with others and i paired it with my marketing background and then i kind of felt fell into you know a platform that i found very unutilized which was linkedin and you know being able to help people that's kind of where we we built standout authority which was how do we actually instead of sell right i'd done that how do we how do we get rid of traffic and actually bring in truly engaged individuals and linkedin where everyone goes oh it's b to b i said wow you know what i get it everyone goes b to b or b to c but every company is run by another human being a lot of marketers just forgot that so truly it's all h human human and then that's kind of where it was built like how do we actually educate inspire and draw people in rather than having to sell them because if you they choose to work with you man that ltv lifetime value becomes so much more you know powerful in the relationship as you build that and grow your company no i think that that you know that that makes a lot of sense and you know it sounds like could be a fun opportunity i'm a big big believer of linkedin i think that they're you know there's always these spam bots and things that are aggravating and sometimes things you don't like but there's also a great opportunity on the business side to make connections to have access to actually make those connections that a lot of times and otherwise in life you wouldn't make those connections again to stand out to be able to grow to be able to make connections be able to do all that so i think that that definitely sounds like a great next pass so that kind of brings us up a bit to where you're at today and so now kind of you know you've got standout or standoutauthority.com which is where you just mentioned so now if you're trying to take the next you know six to 12 months kind of looking to the future what it holds and where you guys are headed what does that look for you guys man you know it's actually kind of beautiful because my wife my wife just actually left corporate she had worked at microsoft for many years running their branding and then moved over to gartner and was running the digital marketing branding for them as well and she actually just left a couple weeks ago to be able to come partner with me at this company because you know to be able to do that to be able to build that that's this next six to 12 months look like how her and i are not only affecting people you know truly humanizing the way that people are online because your personal brand is where that stands out and she's amazing at that along with pairing that with what we're doing on that that messaging side and really being able to bring those opportunities on linkedin so you know we're building out communities we're building out different master classes to be able to teach people on a greater scale and you know it's interesting like we even got devin um it was a couple a couple weeks ago i'm not sure if you're ever on clubhouse or not but we're active very active on that app over there you know i would have been but i you know first of all i'm an android user my wife loves apple i like apple if my problem with apple and this is a complete aside apple is one where if you like it how it is out of the box it works great for you right you like to customize it or do what you want to do with it it doesn't let you customize it so i'm too much of a person that likes to customize it sorry clubhouse only come on apple yeah their clubhouse came out it was on apple and so then i couldn't use it though i think they now have it on android they do i haven't ever actually tried the point that i would have tried it out is it may have passed and so now i have never actually circled back and tried it but everything alone this is slightly digressed yeah no man you're not alone i mean there's a lot of people on there i mean but you know it's interesting it's brought some amazing opportunities for us on that app just because it's inter it's worldwide we're reaching audiences we've never had before and a couple weeks ago we talked about the next six to 12 months um we might actually be doing a tv show because we actually pitched a a new tv show called um to this new entrepreneurial tv network that's launching was called love and war the entrepreneurial journey so again love your podcast because that's about that entrepreneurial journey and having my wife and i talk about those different things from the corporate side to the other so for us linkedin and what we do there is just the vehicle you know where we see us going where we're going is we want to be able to humanize the entire way people are online we want to remind people that we were all born human beings we just need to remember to be able to be that online too and there's a better way because devin i mean i i do feel a little bit i i had a hand in how we monetize this everyone's just a number especially social media because back way back when myspace i was there i helped them create one of the first social media ads and so you know i feel like i had a slight hand in some of where we're at now and i want to have a bigger hand on bringing us back to to getting away from everything just being a number because that led me down a bad path and i want to be able to on a greater scale be able to help you know work with people like yourself work with the people that are listening because man i try to change this world on my own and i can't do it i have to be able to work with other amazing people to be able to change this world not only for my kids but for everyone so we can all you know leave a better leave it better than what we we was given to us and that's that's it hasn't happened in a while over the past couple generations we can kind of we got to flip that around we start making this world better rather than you know where it was kind of going and i think we got a good opportunity with this new reset that we just went through with kovitz so excited sounds like you know you found a place that the fun exciting enjoying and it presents a good opportunity which are all certainly great positives and flicked out a whole lot in the future so well now as we we start to wrap up the podcast and you know as we kind of have reached where you're at today and a little bit of where you're going at the future i always like to transition to the questions i hear i have about the journey which the first question i always ask is along your journey what was the worst business decision you ever made and what did you learn from it um worst business decision i ever made was i'm going to be honest i was sitting at the the playboy club in in las vegas um at the um and we was playing um forget we were uh texas hold him or something like that i was sitting with a friend and he was pitching me like he had just sold his business and he was like hey josh you know i know you're building something right now um and you should just you know buy this you know my our quote unquote source code you know for our platform because we just sold it and i didn't do any due diligence it was two guys trying to you know talk about who's two's tougher right you know and be able to go through i'm like yeah of course and it was a 1.3 million dollar bet that i made and it actually resulted in me losing almost 10 million dollars in revenue over the next year because i didn't do any due diligence the process wasn't done whatever he had sold he ended up having to get his company back because even the people walked away from it so it was just as i always say duct tape together so with anything if you're going to do any investor go make any business decision due diligence it's really important to actually take time out to be able to look and see what you're buying before you do that and just don't don't let your ego get in the way no and i think that you know is you know you hear that like wow that was a big mistake you know that's a lot of money and yet at the time a lot of times i think with you you want to jump by the due diligence either is he going to say oh i know more i don't need to build children so i'm smart enough right i can read people or anything else or two you get so caught up in the idea and you're like oh there's so many things i could do here so many opportunities and both of which you know you kind of go on more of that emotional side and then in the meantime you get you get caught with the things that if you had done your due diligence you would have caught but because you got so excited about the opportunity what's going on that you didn't do that it could be a mistake so i am a big proponent of due diligence it's easy to overlook or it's easy to not do even though you should be doing it but i think it's definitely yeah man no 100 and that's kind of where you see these things i think it affects a lot of entrepreneurs they get excited right like oh shiny object you squirrel you know my dog you jump in right now i said i said the magic word and that's kind of happens with entrepreneurs too like oh i'm going to be able to save time and i'm going to jump sometimes it works but if you if you are just take your time out you know take that second breathe and then make that decision because i guarantee it'll it'll benefit you in the long run no i i mean i absolutely agree with you so second question i always ask is if you're talking to somebody that's just getting into a startup for a small business what would be the one piece of advice you'd give them if you're gonna get in there i mean one the biggest piece of advice is you're not alone right this is where i found myself after going through there's so many entrepreneurs feeling they carry this weight on them i've i made myself alone feeling i had to be able to carry this weight so much that made me contemplate my own life right so don't do that you are surrounded by amazing individuals especially in so many cities like when you find your tribe you find these people reach out connect don't feel like you have to do it alone because if you stay in your super and bring the right people in it will really allow you to be because like i always say we all rise up when we rise up together so take a lot allow those people in your journey and know it's okay you don't have to be the best at everything understand your superpower and truly when you're starting that company ask the closest people to you right go in there like if devin you and i were like buddies for like 15 years i go to you like devin okay i'm gonna start a business if you had one thing you would pay me for what would it be if your friends can't think of anything you might want to just kind of take a second back and kind of reevaluate and be able to work on your pitch first no and i think that's good you know and we'll be buddies in the next 15 years we're not exactly anybody yet but we started a good relationship as of now yeah man no i think that um you know if you're to take that i think there's a lot of wisdom in that you know oftentimes as an entrepreneur i think you have to do it all you have to do it alone you have to do here you know and it could be everything from you don't think others will do it right or you know it's gonna take too long to get people up to speed or any number of things and yet oftentimes you forego the resources you have it that would make you successful because you're trying to do you're on your own and you still may be successful on your own but there's so many times that you have such a higher likelihood of success and a higher likelihood of being successful if you just utilize those resources so i think that's a great piece of advice yeah as we as we wrap up if people want to reach out to you they want to be a customer or they want to be a client they want to be an employee they want to be an investor they want to be your next best friend any or all the above what's the best way to reach out to you contact your find out more devin man of course they can always go to standardauthority.com but honestly you know kind of where you and i met as well too linkedin i love when people listen to your podcast the podcast that i'm on and they reach out and they tell me why they listen to your podcast right send me a personal message on linkedin you can find me at joshuabealy you know i'm on there on linkedin and you know when you reach out be like man i listen to devin because of x y or z right because then that helps me build a better relationship with you because then i can go back in like devin dude look look at these things that people said about you they and i'm able to be able to share that so not only does it let me understand why they're listening but it also lets me build a better relationship with you as well too awesome well i definitely encourage people to reach out whether it's on linkedin whether it's on the website or any other ways i'm definitely a lot of resources there a lot of knowledge and a lot of expertise so well thank you again for coming on the podcast it's been a fun it's been a pleasure now for all of you that are listeners if you have your own journey to tell and you'd like to be a guest on the podcast feel free to go to inventiveguest.com apply to be on the show we'd love to have you and share your journey two more things as the listeners one make sure to click subscribe in your podcast players so you know when all of our awesome episodes come out if you leave us a review so other people can find out about all of our awesome episodes last but not least you ever need help with patents trademarks or anything else for your business just go to strategymeeting.com we're always here to help thanks again josh it's been fun it's been a pleasure and wish the next leg of your journey even better than the last appreciate it my friend you

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Have Someone Who Is Real With You

Have Someone Who Is Real With You

Stephen Granger
Devin Miller
The Inventive Journey Podcast for Entrepreneurs
7/16/2021

Have Someone Who Is Real With You

Maybe not have the dream crusher in your life. But someone that is going to be real with you and honest about your idea. Not in a negative way but a good sounding board. Looking for that person in your life. I have been incredibly blessed. Because I have a couple of founders that I reached out to on LinkedIn and said: hey, you are where I want to be in the auto space. Can we chat? And they have been great. It's interesting because they are very diametrically opposed founders of companies in their philosophies of growth. But to be honest with you and say that's not a good idea, or that's a great idea and hears why. There are holes that we all have even as multi-time founders, there are things you miss. You have someone else just throw back at you. That would be my advice.

 


The Inventive Journey

Starting and growing a business is a journey. On The Inventive Journey, your host, Devin Miller walks with startups along their different journeys startups take to success (or failure). You also get to hear from featured guests, such as venture firms and angel investors, that provide insight on the paths to a successful inventive journey.

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ai generated transcription

you not have the the dream crusher in your life [Laughter] but someone that you can go to and say here like someone that's going to be real with you and honest about your idea not in a negative way but somebody a good sounding board looking for that person in your life whether that's another like i am incredibly blessed because i've got a couple founders that i just reached out to on linkedin and i said hey you're where i want to be in the auto space can we chat right and they've been great at and it's interesting because they're very diametrically opposed founders of companies in their philosophy of growth and that stuff so i've got two but to be honest with you and say that's not a good idea or that's a great idea and here's why because there are holes that we all have even as you know multi-time founders there are things you miss that if you have somebody else just like throw back at you that would be my advices [Music] hey everyone this is devin miller here with another episode of the inventive journey i'm your host devin miller the serial entrepreneur that's grown several startups in the seven and eight figure businesses as well as a ceo and founder of miller ip law where he helps startups and small businesses with their patents and trademarks you ever need help with yours just go to strategymeeting.com we're always here to help now today we have another great guest i say that but all guests and i feel the same way about all guests are all great guests but we have steven uh grain geron and steven granger is the founder of recall rabbit and he'll type or talk a little bit about that throughout his journey but to give you a brief introduction went to college for about a year um didn't like school and wanted to be a professional cyclist i think married to and it was married to an olympian which sounds cool which i hopefully it is cool uh but got into sales after cycling that didn't work out became an entrepreneur um for a a long time and had that kind of entrepreneur spirit started a business with a friend in the 90s and built it for a period of time didn't work out in the long run moved over to being a recruiter until the dot-com bus started selling cars which it sounds like fun i love cars so i'm always a car guy but then i didn't like that moved over to car accessories i moved on over to carfax for a period of time went through life changes and left did another startup did an accelerator raised a bit of money uh learned what not to do and what hopefully to do a bit um shut it down after uh doing that for a period of time um went back to work worked as a manager at a dealership saw a problem which led now to where his business is at today so with that much is a brief introduction welcome on the podcast stephen thank you yeah that was very good just one small correction i didn't marry the olympic athlete i was engaged to one so oh i got it right if she ever saw the podcast she would be very clear about that so yeah yeah all right well i'm still interested to see what it was like to be engaged to an olympian yes we'll have to talk about that but uh it's uh as we dive into things you know i gave that brief introduction kind of went through everything but take us a bit back to what you know when things started when you started out in college and kind of how your journey got started there so yeah you touched on it um the uh college experience i realized was not for me i went to a very very small liberal arts school in missouri um i used to say it was kind of like high school with fraternities there were 786 total students at one point it was an all-male school there was another school in the town that was an all female school so there were more technically students in the vicinity but yeah it was not not a very exciting experience for me so um i had raced bicycles in high school loved it and i was like you know what i'm gonna live the dream go try and do it and so yeah after a year of school i moved packed up my things moved to the mountains in california near lake tahoe i had a friend from high school whose family owned a cabin and let me live there for no rent and that's when i met the olympic swimmer who she was the world champion she was a synchronized swimmer she was the world champion at what she did and then eventually won a gold medal in olympics and meeting somebody like that i realized whatever she had that made her the world champion at what she did i did not have it was kind of a soul-crushing experience but a life lesson and yeah and kind of got into sales after that and started my career just because that is interesting both on the so she did or she got a goal which is cool you know were you engaged dating at the time with yeah uh no right before the gold medal the olympics uh it's kind of a funny story so i broke off the engagement uh my mom ended up going to the olympics because it was a neat experience and she she always tells the story it was very funny to be there even though her son no longer dated the olympian but yeah yes we were dating during that whole time uh no just and i'm just curious on the olympian are they crazy focused and hyper you know and almost have to be honest and that's what so this will give you a good story of one of the moments where i was like wow okay uh so she would get up every morning at like five o'clock go to the pool swim from six a.m till six at night six days a week and then go to junior college at night and one day i asked her like you know how most of us we wake up and we're like i just don't have it today i'm gonna call in sick and then you kind of work through that and you power through and you're like all right i'm going to the office i asked her one day if she ever feels like that and she looked at me with a look on her face like i might have well asked her if she eats babies hole like she just and she said that thought has literally never entered my brain and i i remember so did sickly going well i guess that's why you're the world champion and i'm selling copiers right so yeah she definitely and it used to i used to think about it too like there's a reason michael jordan's michael jordan right he's different if he wasn't we'd all be like michael jordan but we're not right so yeah there is a different mentality to people who are high level achievers and and it was really funny because her coach was a very big negative reinforcement person and she would try that with me and i'd be like yeah i just hear i'm a loser you're not like really motivating me and she thought that like work was gonna be like that and i kept telling her like no one is ever gonna talk to you in a business environment the way your coach talks to you i remember she got like her first job and reached out to me and was like i have to apologize to you because you were right like work is so easy and i was like yes that's what i kept telling you your life's gonna be way easier after this so yeah well that's funny so now that that is a good story now one yeah so now you said in your in your own words or paraphrasing on words you know you dated the olympian or a friend were engaged for a period of time didn't work out but you also kind of had your soul crush so to speak in a sense i'm not going to be that olympian you know cyclist and so better to realize that now and do something else so you went into sales for a period of time and then how did your journey kind of progress after you did sales and then you got into some entrepreneur doing some startup doing things with the startup so how did that go yeah so i always in looking back and i'm sure this is a common theme against right like most startup founder entrepreneurial people like even as a little kid i always thought about starting my own business and doing stuff right and so i became a technical recruiter after the sales i just kind of fell into that it was the early early beginnings of the dot-com era and um i worked for a national company we had an office in texas i had originally grown up in texas but had moved to california in middle school and had family in texas and i came to visit and fell in love with austin specifically and i wanted to transfer and so i transferred offices and came here and met my uh became my best friend and we just like it was austin was really starting to grow technology while company-wise and we would call these companies and they had no idea the name of the company we worked for and we had this kind of aha moment over a beer or something like you know it just it's funny to think back young like how naive you are when you're young you're like we were like we're giving away 90 of the money to this company that basically provides a phone for us like the customer has they're buying because they like you and me like they trust us and that's why they're buying not because it says the name of the company on the phone right and so we're like we'll do it ourselves so we just in the spare bedroom of his house started um i used to joke later after i got married that i must have been a hell of a salesperson because he was married newly married really young they just got a house had a mortgage and i got him to convince his wife to quit his day job and start this technical recruiting company and we did that like you said through the dot com era and learned you know looking back a lot of just silly dumb lessons as a young person right in in a in an economy that was growing and you like almost despite ourselves we were making lots of money right and then the dot-com bubble burst and nobody needed recruiters anymore and it was kind of like a okay well now what but i still you know i'm salesy guy and i love cars right i and my ex-wife at the time she said well you love audi's why don't you go try and sell audis and so that's how i got into the automotive space in like 2001 and started selling cars and unlike what you said earlier uh it is the hardest thing i've ever done in my life like really i learned that i did it for about seven eight months that first stretch and yeah it's very a very difficult job and i give lots of credit to those people because you know it's what most people don't understand it's 100 commission like literally 100 percent get to the point where at that time we had what's called a mini where if you're a salesperson and you devon beat you up down to like the price is nothing and they don't make any money you get a minimal amount as a salesperson and it was fifty dollars and so like if i spent three days with you and you had beat me up and you finally bought the jetta i'd make fifty dollars right and it was just so it's hard it's a hard way to learn eliminate and so that that's how i got into the vendor side and like you mentioned i worked for carfax for 12 years and that was a great learning experience because it was a big brand but not a really very small company and they were just kind of pushing out into selling to dealers they had been a consumer-facing product and we're making this transition and so i was the first person in the role that i had and grew with them for uh like i worked there a little over almost 11 years and looking back now as a founder there's so many things that i just kind of didn't realize i was learning right from a company that was growing and doing well the things that you just see and looking back so no i think that definitely makes it no i wanted to touch back so you got into sales for a period of time and even new car sales now i've never done car sales i just like cars i mean yeah give you an idea the first thing that's what i did for joe i drove in high school was a 67 camaro that me and my dad restored so i missed it i love cars now i also have completely opposite side but i do have a vw it's the old vw bus that's uh has a bed that folds down in the background or the back that's for the fun with the wife and the kids so i'm just a car guy that loved that um but you know you so you do that for a period of time and say okay you know while i like cars car sales is not the most fun and it's also incredibly competitive that's why when they get on there they're not really on your side to give you the best deal because they want to get the most otherwise you know they make 50 after a while yes yeah but you did that and said okay you know tried the a few different sales job did the recruiting dot com bus that didn't work out you know then got over to car sales and said okay can't do car sales uh you know our car sales are not fun and they're they're a lot of hard work get into carfax for a period of time and then i think you said you went through some life changes and decided that you know you were going to leave carfax and go to another startup is that right yeah um i went through a divorce and if anybody is listening to the podcast you can relate like your brain isn't working probably 100 efficiently and made some decisions and left carfax and went to a smaller technology company in the space again a good life lesson uh really incredibly smart people learned a lot about product because they were launching a new product so i got to be involved in that where it was it was it was a great like almost like a boot camp for startups because they had lots of money and they had a core product that was revenue generator and then they were launching this new thing and they brought me in to help with that and so i got to learn on somebody else's nickels like what to do what not to do as you grow and and scale now the the not startup piece of it is they had lots of money right so they could make mistakes and go down a path where uh as a startup founder you can't normally do that right so yeah yeah did that for a while and like i said i mentioned you know you touched on it in my intros then i went from like i love the auto space like i'm like you i'm a car guy i'm passionate about it and what i'm passionate about is car dealers are actually they're very good people like when people bash on them i always try and kind of pull turn it down like you know when you look in a community typically they're the largest employer in a community because they have so many staff they give more to charity than anybody else in their community i mean how many of us have kids who's on a little league team that's sponsored by the local car dealer right like they do do a lot of good stuff and so my frustration has always been um kind of on how do we make how do we in the technology space figure out how to use technology to make that process better and better for the consumer um and so you know i i launched a startup to help do that and my startup was uh it was called sales dog and the idea was it was a an application for sales people inside the dealership that was a basically a game and the idea was by playing this game it would help them better understand engaging customers and their product because this is the the biggest problem one of the biggest problems i think in the space is that they're not there's not a lot of training for the salesperson right and so they're kind of thrown to the wolves you as a consumer come in and you typically know more about the car because you're super passionate about this car so you've spent eight like the average time a consumer spends it's like 80 hours online well that sales person he's maybe spent five he or she spent five minutes getting ready for you so you're super prepared and they're not and so the idea was to build an application to help that that was fun so they could do it and then our secret sauce we call that manage gaming and so the manager could actually change it right so if you and i worked at the store your game's questions would be different than mine because our skill sets were different right like you may need help in a different area and so went down that path and went into got into an accelerator and built out an app and did all the stuff you're supposed to do in a startup that you think yeah and it went sideways you know and and not pouring any wound but i think you're assaulting the wound but i'd love to talk about that for you in the sense you know there are things you know you can have a great and i think you know just sit there and explain that makes sense you know you want to as a consumer you want a sales person that has a good background they know the car they can tell you the benefits they can tell you why get this upgrade or why now don't just tell me i need an upgrade because it's better like tell me why i need it or why should i get this car you know this minivan over this minivan or this truck or this car over this car and half the time to your point the consumers spend so much time online especially it's all out there they've read the reviews they've read all this and you've got hundreds or you know hundreds of different cop cars and options on the line you're saying i don't know all these things and making it you know fun and interesting and incentivizing definitely makes sense and so i can see why he got into the accelerator raised a bit of money on it but tell us a little bit kind of what did you you know what made it go sideways or kind of what did you learn as it went sideways and this is something that i at first when i when it went sideways i thought oh this is going to be bad for future because i'm an entrepreneur like i was listening to one of your other podcasts and it was the guy from cox i can't remember what and he was like now that i'm doing this i can't imagine not right and that's kind of the thing like once you've been an entrepreneur it's hard to visualize going back to work for somebody like i've done it a couple times and it's it works for a little while but you get that bug right um the thing that i learned and this is advice i would give any potential founder is don't go spend a bunch of money building something that you think and the key word is you think people are going to spend money on because that's what i did you know i thought it made sense like you said makes total sense but when i went to my potential customers and said hey i have this thing and even they like we got lots of perks for like oh this is great like it looks cool the app's functional right at the end of the day nobody would write a check like when i would push and be like okay cool you want to it's 700 a month uh yeah i know or whatever the number right and this is the other thing that i would a learning lesson i took away from so one don't spend a bunch of money to build something that somebody's not gonna actually write a check for and two [Music] you know oh this is a ying inning yet right like don't be so focused on making money which i know sounds so crazy counterintuitive and if i heard myself say that i feel like you're bananas dude but like that's what i was so laser focused on that i couldn't just maybe take a step back and go okay let me have somebody try it for free right and then see how it works the minimum amount you know and what i always and i i agree with you on all that you know on the one sense you need to make sure people because there's a difference between a something that's cool or something that's useful and something people willing to pay for in the sense that they may think yeah that's a really good idea i'd use it and then you're like what would you pay for not necessarily people somebody else out there would pay for it like yeah and so i think but i think that that's a real thing that you talk yourself into hey it's a cool idea you start to almost drink your own kool-aid because you get so enamored with the idea that you don't necessarily think hey would somebody actually pay for this does this have a business case yeah not just a this is a cool product and let's be also on it like we're all bananas doing this right at some level because you're like we're doing what society tells us not to do so you have to fight like you have to have a little bit in that you anyways like about your idea like if you're not passionate about it it's startup is hard anyways but if you're not it is right and i always think there's a bit of naivety in the sense that you know if you're not passionate about it you're not gonna make and because you know startups are hard there's a heist or high failure rate and yet we're bucking a cranston yeah i know there's a lot of failures but i'm going to be the exception and sometimes you are the exception sometimes you have to you have to do that to have that broken risk meter and willing to accept the accept the um the risk and continue to move forward and do it anyway so and the other thing i think you touched on i liked as well is you know sometimes you get there you need to have money to make it or to keep a business going and i think that sometimes that gets pushed aside like i'll we'll you know we'll make money and we'll figure it out but on the other hand if you don't if you become so focused on money hey we have to make money now we have to do it right now that you sometimes don't give the product enough time to figure out what it's beginning and that that was the number one thing that like it was a ch like the idea was great like i got obviously we got into accelerator we beat out a bunch of other companies because the eye we do was good but there was a chicken in the egg effect that i needed to be able to say to a dealer and this is the not money part that this would if i was going to do that again is i needed people using the tool to prove its validity to then go to people and say hey it really works it's worth the spend because i didn't have that i was so focused on like i need to make some money to eat that i couldn't get initial users to then prove right that's what i mean like i was in a another startup was it was kind of a an eight-week program where you come in with a basic idea and by the end of the eight weeks you've got kind of something shelled out and each week you have an expert that tells you like finance marketing it was a great program here at a company in austin and one of the things the guy said to me in that like was so good like if you're not making any money it's a hobby like you can call it whatever you want you can have a web page but at the end of the day if you don't have paying customers it's a hobby so don't get me wrong when i say like oh super don't focus on money like money coming up with a revenue model is very important but i think that you've got to do it in the time frame that makes sense i think that's what you're hitting on if you you're so early on focused about and not that you shouldn't have a plan or you shouldn't say hey here's we go about doing it but if you're so focused on the money aspect that you never let the you never figure out what the product is going to be what is where does it fit in the marketplace where does it make sense where does it not make sense and if you never give it that a time to evolve you can kill it not because it's not a good idea but because you didn't figure out what are people willing to pay for what do i charge for this where are they going to use it how are they going to use it what is my pitch exactly and so i think that's you know good lessons to learn as to why you can have a good idea that as you said can go sideways not because it's not one that you know it's not a good idea but because there are other aspects that impact it and i think it's a good lesson to learn from yeah so now you did that you went back to the dealership for a period of time then now i can't remember are you still at the dealership or you're back yeah so yeah so the dealership experience is what gave birth to recall rabbit right and i've tried to take a lot of the lessons i learned from that first startup and push it into what we're doing today and it's it's worked right and so um i was at a seven star dealer group i was a manager overseeing their digital everything to do with digital and some used car stuff and i known about recalls from my time at carfax and all of a sudden i just started kind of looking at our inventory and we had about sixteen hundred cars on the used side between the seven different stores and when i started looking at it and diving in there were i want at the time i think it was about 27 percent of all the cars that we had had a recall that were not our own brand so like it was mazda and hyundai's so if we had a chevy 27 of them had recalls and i was like this is great i mean when you do the math that's a lot of cars right and it shows on the carfax the autocheck report so consumers see it online that's what was bubbling up to me i was like this is worrisome as a consumer and we need to figure this out so we can sell these cars right and so when i started asking how like what do we do there was no answer and it was this weird little moment of like holy cow this is a huge problem because one in four cars in the united states has a recall it's between 65 and 70 million cars every day there are new recalls announced um you know honda just announced 2.6 million cars so it's like every day and every manufacturer like even tesla has recalls like it doesn't matter what it is there's recalls and when i started digging i realized there was no good way to connect dealers to fix this because you can only fix your own brand by law right so if i'm a ford store i can only fix fords which makes sense right if you think about like i don't want the ford guy fixing the chevy airbag because he doesn't work on chevy's right um but there was no good way to connect them and this is partially because of the infrastructure inside a dealership and the way people are incentivized and their compensation structure a lot of people inside the dealership are paid commission this is a weird thing that falls kind of in the cracks of that because no one can get directly paid for fixing it or getting it fixed and it's their time like it takes time to take the car to the other dealership bring it back well who's going to pay for that person's time right those are the little weird things that we helped solve with our tool and so i was like okay i see something i'm not gonna go spend a bunch of money i learned the lesson so literally my first thing i went to a somebody i'd worked with in the past and i said here's my idea would you pay for it if i could come up with the idea and he's like yes makes sense and i said okay here's what i'm gonna do i literally did it manually i got an excel spreadsheet went out to auto trader cars carfax looked for volkswagens it was a volkswagen store looked for them manually around their dealership then i would take the vin and manually go to volkswagenrecalls.com usa and see if it has a recall and if it did i would then put the information in the spreadsheet send it to the guy and say okay here are all the volkswagens for sale around you that have recalls here's all the information you need on the car and the person to connect with right and so i did it manually for the first probably five or six customers because i was like if nobody's gonna pay for it there's no point in building it and if i'm not making enough money from it no point in building it and once i get to a point that i just can't do it anymore it's frustrating let's figure out automation and so that's one of the the lessons i learned from my first experience um and it worked right and so still and i like the kind of the lesson from the story is hey you don't have to always dump in a ton of money build it all let's see if we can do it manually see if people will pay for it even if i have to take 10 times the amount of effort time and money to do it let's see if you know theoretically if i were to get this to work and if people would pay for it then i can figure out okay now let's go up here figure out how to build it automate it make it nicer make it polish make it easier make it more streamlined yeah you know rather than just go out and build it all let's try the the the minimalist route to see if it makes it i never like minimally viable product in the sense that in my mind it always seems like that just is a code for we're going to put out a crappy product and see if people buy it anyway so i don't think that's the case but i think hey let's see if there's a way that we can do without having to do a major investment such so they can get that same experience see if it will work and also learn a lot i think a lot of times you put it out you do it manually say oh yes you really need to know this is what you really need to do yeah and it's funny too because i i know i've watched a couple of your podcasts and there are a lot of us who are not technologists right and you can go down the path of i think this is what i want to build and we don't know right like we think oh well you just go back in a little room you type a little stump then boom it comes up it's easy right no big deal and my cto always like it's not hard yeah i hate when you explain our product because you make it sound like it's super easy there's a lot of hard work but so you can go down a path and one little mistake takes hours and hours to fix that you don't understand and that's one of the the good things about being a technical recruiter is like quasi-understand the development life cycle but now as a founder i'm much i understand it much more deeply and again by doing it manually you avoid all that it's easy to change and manipulate and there are enough tools out there that you can figure out how to do stuff that you need to if you've got a niche that you want to try and attack so did the manual thing work doing it nights and weekends found somebody to help me build some automation but not full automation and i have a a good friend who i mentioned my best friend earlier that we were recruiters together had our own agency we both left that and went to work internally as recruiters for software companies and he he did that um he's still doing recruiting and one of the guys he worked for that was the vice president of development we all became friends um this is another piece of advice i like it so and he's gonna he'll hate it if he sees this but we lovingly call him the dream crusher because i'm an entrepreneur and you may know dev and you've probably talked to enough like i'm always coming up with great eye great ideas right and he's a great sounding board so i would always recommend like find somebody you know and really trust that can really kick in the teeth and you're like okay and he's one of those ones where he's like this is a dumb idea or he pokes the holes in it that's good you're like even if it's a bat a bad idea it might work if somebody's helping you figure that out um well this other gentleman is my he's he's now my cto but he's my technical version of that right so as a non-technologist when i think of an idea i go to him and i'm like how much would this take to really build if i'm talking to somebody who's going to be a developer what should i be looking for and he's always been a great sounding board for that and i came to him with this idea after i'd already built out some of it and i said look we're here i need to figure out how to get it to here to make it real and he was like i like this one man this one's actually a good one i want to come on board so he joined as my cto and he's helped his team has helped build out what we have now which is a fully automated tool we've got customers i think since the first time i talked to you you know i'm in an office space now when we first talked i was still out of the house and i started full time last january right before covet so on paper not the best time to start your startup but we've actually what we do for dealers actually helped them during covid make revenue so it was a it was kind of a good a good time for us to to start and grow no i think that that's funny you know interesting there's been a lot of startups during the time of colby just because people have you know they're at home either they're on lockdown they're on quarantine they have they got laid off they have other things for other motivations they're saying okay i've got some time on my hands i'd rather than go and look you know go and do work for someone else let's or see what we can do and so it's been interesting how that and i think it's one of those things right like you got this time on your hands you see things that are broken right you're like well this kind of stinks i don't want to do it i think there's a lot of that too that people have seen stuff that oh this could be done better yeah it's just been interesting so so now that kind of brings us up to where you're at today and there's always so many more things on the journey that i'd love to touch on but yeah given that we don't want to i'm sure the listeners don't want to hear about all of our side notes so maybe with that we'll jump to the two last or two questions i always ask in the end of each podcast so the first question i always ask and you may have already touched on it um along your journey what was the worst business decision you ever made and what did you learn from it yeah um i would say yeah the the spending money before really having a good idea of what you're trying to accomplish i think um it's one of those best and worst because i learned from it right but it it could be a a killer you know depending on how big a project you're trying to do you know 70 80 000 to build an app is not unheard of right and if you that's a big chunk of change if you uh yeah i think that's the biggest lesson i've taken away is really before now you can you can spend money but like before you go down too far make sure what you're doing somebody's actually going to pay for it and that's a hard right because again every startup person thinks well when jeff bezos started amazon nobody was going to buy books and we all have to think that that's our thing but you know there is you got to have some sense of realism yeah absolutely no definitely makes sense and i like that because you know it is it's interesting and kind of a sign nobody touched on it is people think you know oh it's software it should only take a program or a few hours it's not that big of a deal and i've been on programs where i've seen companies literally spend millions of dollars on software i've done i've done several projects myself for at least in the hundreds of thousands and even just a simple product most of the time unless it's drop dead simple and it's like you know one web page or one little tiny thing you can get for cheaper but if you have one of those apps and the interesting thing is the simpler you make it is usually more expensive because it's almost counterintuitive because the more the easier of a user experience is simpler and more straightforward that it's fluid takes more time to make that user interface and that graphics and that flow all work together it's much easier to build a really complicated hard to use software that has tons of features but doesn't make any sense it's hard to use than it is to make that simple one so definitely think that that's something for everybody to keep in mind so as we um so now with that as the first question let's jump to the second question which is now if you're talking to someone that's just getting into a startup or a small business what would be the one piece of advice you'd give them yeah um maybe not have the the dream crusher in your life but someone that you can go to and say here like someone that's going to be real with you and honest about your idea not in a negative way but somebody a good sounding board looking for that person in your life whether that's another like i am incredibly blessed because i've got a couple founders that i just reached out to on linkedin and i said hey you're where i want to be in the auto space can we chat right and they've been great at like and it's interesting because they're very diametrically opposed founders of companies and their philosophy of growth and that stuff so i've got two but to be honest with you and say that's not a good idea or that's a great idea and here's why because there are holes that we all have even as you know multi-time founders there are things you miss that if you have somebody else just like throw back at you that would be my advices no and even it's a word of because sometimes it's hard to find those people but even what i found because along the lines is i'll write down because i i'm the kind of guy that i'll have 10 ideas before breakfast and then i'll have another 20 throughout the day and 90 of them or even more probably bad ideas but what i'll do is i'll write the ideas down that i think might be good i'll put it on the stick you know put it on my desk and i'll i'll leave it there circle back in about a week and see if i'm still excited a week after that i've had the idea that's a good one before because you know giving that time and that because every time you have an idea you'll say oh that's a great idea can't make lots of money we're all going to be millionaires and that's what everybody thinks and sometimes it's right other times you get so excited about the idea that you never really stop the thing doesn't make sense and doesn't work so i would also i think the other one for me too is juxtaposed like listen to yourself like it is really hard to do this and then you have to be committed not just passion is the right word but like you have to like sometimes even your friends and family i'm sure like there's lots of fair like i know you were talking with somebody about right raising and that whole like well if you can't even get your family to support you why should we i think that's the craziest thing like because your family's the first one that knows all your flaws right so they're gonna be the ones that are like not giving you a dollar right and you have to push through that and listen to yourself and like this is a good i i and that's a hard thing to do right when you're going through it sometimes so those are those are who i think you said so yeah awesome well as we now wrap up the the podcast that people want to find out more about your your business your software recall rabbit they want to be an employee they want to be a investor they want to be a customer they want to be a client they want to be your next best friend any or all of the above what's the best way to reach out contact you or find out more i would say linkedin always a good way it's stephen granger spell the ph and no i um and then our web page obviously recallrabbit.com all one word yep all right well i definitely encourage people to reach out connect up find out more so yeah thank you again for coming on the podcast now for all of you that are listeners if you have your uh your own journey to tell and you'd love to be a guest on the podcast we'd love to share it just go to inventedguest.com and apply to me on the show two more things as a listener one make sure to click subscribe and your podcast players you know what all of our awesome episodes come out and two leave us a review so other people can find out about all of our awesome episodes last but not least if you ever need help with patents trademarks or anything else just go to strategymeeting.com grab some time with us to chat and we'd be happy to help well thank you again for coming on the podcast it's been a fun it's been a pleasure and wish the next leg of your journey even better than the last thank you you

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How To Fundraise

How To Fundraise

Akeel Jabber
Devin Miller
The Inventive Journey Podcast for Entrepreneurs
7/15/2021

How To Fundraise

Depends on what problem you are solving. Before thinking about money or investors, what's the product you really want to solve? Make sure there is demand there. At the end of the day, we want to make sure the product is there and there's a market for it. Get that nailed down. Have everything researched and be prepared and, I think you will do well from there.

 


The Inventive Journey

Starting and growing a business is a journey. On The Inventive Journey, your host, Devin Miller walks with startups along their different journeys startups take to success (or failure). You also get to hear from featured guests, such as venture firms and angel investors, that provide insight on the paths to a successful inventive journey.

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based on on on what the problem you're solving so think about you know before they get the money thinking about investors thinking what's the product you really want to solve um and you know make sure there's demand there that's at the end of the day we want to make sure that you know product is there there's a market for it and you know get that nailed down and have your data have everything kind of uh you know researched and prepared be prepared and i think you'll do well for [Music] me hey everyone this is devin miller here with another episode of the inventive journey i'm your host devin miller the serial entrepreneur has grown several startups in seven and eight figure businesses as well as the founder and ceo of miller ip law where we help startups and small businesses with their patents and trademark if you ever need help with yours just go to strategymeeting.com grab some time with us to chat now today we have another fun expert episode with the keel jabber and just as a quick introduction to what we're again talking about it's one of those uh topics i think that uh all remote startups i don't know how but a lot of startups and small businesses i get into which is you know the questions around fundraising what what to look for what others are looking for how to position yourself how do you set yourself up with an acquisition target how to evaluate your company maybe a little bit into a marketing strategy for raising and or acquisitions maybe talk a little bit about sas companies and should you be one and should you shift to one and whatever other good good topics that come to mind so with that much as an introduction we'll go on the podcast to kiel thanks for having me today devin appreciate it absolutely so now before we dive into kind of the talk or expert topic at hand just to introduce yourself a bit to the audience kind of let them know why you're an expert on this episode or why they should listen to what you have to say sure yeah so just to give you guys a quick background my background is actually i was a petroleum engineer turned entrepreneur so i actually started working in the corporate office you know went through that entire journey of you know how can i quit my job and you know for over six years that was over six years ago and here i am today you know focusing on on my own ventures and just to give you maybe a little summary of how i got here in terms of on the investment side um i actually started investing in the stock market as my kind of first way of making money on the money i saved um after about you know two or three years of trading and i realized a lot of different you know faults of you know focusing on on stocks itself because i realized you know i had no control at the at that point you know things could change overnight and you had no control kind of the price at that point the public it was already public so it was also very super competitive um and that's around the same time that i came across a book i think you probably heard about it by robert kiyosaki you know the cash flow quadrant uh rich dad poor dad and that's kind of where i learned the idea about you know building cash flow income to replace my active income well also you know how to properly leverage debt to grow um so you know i saved a bit of money at the time bought some real estate in canada which i still own today and and you know at that time in my i'm in my early 20s and i said you know it's kind of slow for me right i'm making a few hundred dollars here on my cash flow uh but i'm in my 20s i need to accelerate this i want to move fast right i'm impatient here so i started learning about you know different ways of how can i you know improve my investment so it looks great but i look at you know real estate more of like a 20-year maybe kind of investment horizon so um i thought of investing in you know existing businesses and i think that you know at that point we we built and actually opened up we have a franchise gym in canada and that has similar to the sas business where you have that recurring membership revenue i like physical businesses they're great but they're super expensive if you want to scale and you're also you know location dependent right so you know this gym is in canada if i want to operate another one i've got to you know invest half a million a million dollars to open the next one the next one next one um and i look at that maybe like a five to ten year investment so it's a little bit quicker than real estate but has higher risk but still decent rewards then i learned about you know online businesses and i think that you know years ago that's why i bought my first affiliate content kind of website from a marketplace called empire flippers if you guys haven't heard about it i think that one was making something like 2 000 a month at the time uh but that's where i really got to learn about how to monetize websites you know that's when the basics of seo how to run different conversion rate optimization tests and that's where i got hooked uh so that's when i quit my job six years ago i joined a firm at that time i moved from you know from canada they were doing what i really wanted to do which was like uh you know building a portfolio of larger businesses so they were doing like seven figure acquisitions uh that was a company called wired investors uh so we just got to learn the ropes to join them as the ceo of 99.social how to manage your bigger companies and now you know two years ago we found uh horizon capital and that's where we are today uh where we have you know a slightly different approach of how we we build our own portfolio awesome well that's i think it's a great introduction yeah it gives people i guess it gives people a chance to hear a little bit about why you know what you're talking about so now with that let's uh let's dive into it because i mean we're not all companies some come you know fundraising there's a big com portion of our big effort for a lot of our startups and small businesses then for some it's fine some are self-funded some have a minimal amount of investments some you can bootstrap some you can do others but for a reasonable amount of startups and you know small businesses that that's a one that's more cash intensive it's going to take more to get up and running than you can sell fund or that you can do with friends and family or you know any number of reasons there are reasons why you would go out to get fundraising and fundraising can be everything from you know crowdfunding it could be friends and family rounds it can be angel investors it can be venture capital it can be you know debt financing or you can go go out and get a loan take a mortgage against your house there's a lot of different ways but if we're then focused in a little bit and i think where a year would be out was either probably the more on the angel investor venture capital side if people are looking to go that avenue as far as to um to do fundraising what are some of the things that they should initially be looking at to position themselves to be successful in if they're initially looking to do a razor to get or raise some funds for a whether it's a business idea or a business that's already up and going they're wanting to grow and expand kind of what should they be doing to position themselves sure yeah so just to clarify we don't do vc investing specifically it's a little bit slightly different in terms of valuation uh but you know let's just say you're looking to raise we do growth equity so we work with sas companies looking for growth equity or they want to get acquired so kind of a different uh playground let's pause right there so for the met for the audience that doesn't know what is growth equity or what's the difference between angel growth equity venture capital and kind of what should they be or what is that okay so there's two so let's start with growth equity so growth equity is let's say i'm running this business i've been managing by myself i've been kind of have some money i have some partners working on it but i need i don't want to sell my company but i want to sell a minority stake let's say 20 30 somebody to come in and i sell my shares and i'm going to continue to run it and you're going to come in as a partner and you're going to help me accelerate it because you have expertise in what you're doing maybe you're better at marketing maybe a better product and you're gonna bring some cash to the table and we're gonna really drive this company forward um when you talk about acquisition so that's basically when you're selling at least 51 shares you know control of the business sometimes you know typically you might step away and you're no longer operating the business and the new person takes over and then the last one which is you know uh on the vc row is when you're looking to raise capital you're staying as the founder you want to sell a smaller share of your company for future potential so you need accelerated you know uh capital at this point that you have a plan of how you're going to accelerate the the growth for and that's where you you know when you're when you're thinking about vc capital um you have to look at it that you have to be able to show hockey stick growth so you've probably heard of that term before where you've you've got to be able to show how you can take that money and really you know accelerate uh the return on that because the vcs are expecting super high growth if you're if you're if you're going to pitch that that idea all right no i think that's a great explanation and helpful uh run through so thank you so now back to where you were going which is okay you guys are saying if i were to summarize it you take 20 to 30 it's a position where the company is at least established up and going in bed and now they're looking to either accelerate that growth a bit and you know to have someone come in and take a minority stake that give them some either money so that they can you know compensate themselves or more likely money to grow the business so they're looking to say okay how do we position ourselves to do that so what's the kind of those what should they be thinking about should they be thinking about doing in the first place when are you when is a good reason to think about it when are bad reasons to think about it and if you are a good candidate when is the what it how should you position yourself and i know there's like four or five questions in there so as much as you can hit on would be great sure sure i think you've mentioned something really important and that's the question people are thinking should i be raising money but like ask yourself that raise this is the point it's super important make sure you're only raising what you actually need so think of you know if it's your own money right if you have extra capital if you have too much money in your account what happens you become inefficient you know you decide looking for things to spend on and you just don't manage it as well right so don't go say you know i heard this before we're going to go out to market and i'm going to raise anywhere between 3 million and 10 million depends on what the market says so what i suggest is you actually come up with real numbers first like do an assessment of your cost for what you'll need for say the next 18 months so you have an idea right like we want to build this product this product is going to cost us you know we'll need three engineers we'll need a product manager we're going to need a designer we're going to do some conferences we're going to do some marketing budget and you have kind of a high level idea you know you know and then maybe add like a 10 or 20 buffer from there right um so you know use real numbers don't go out there and you know it's it's kind of a disrespect a little to investors too for raising too much and you see people right like that you know blowing around parties on an expensive office don't make a difference so now so now so so now that those are the things you need to do and i agree i think that's or one of the things he hit on um was that you know when you're raising money don't just go out it's not always good to go out and get as much money as possible or as much money as people are going to give you in the sense that one you're most the time when you give up more when you're taking more money you're going to have to give it more equity too right most of the time there there's expectations that come along with the money the more money you take it does come with expectations that there's going to be return on that money and that's going to be used well and so if you take five million dollars when you only need three then you either have two million dollars sitting in the bank or you have to think then you're either giving up more equity you're including more interest you're having more expectations and so i like the idea of first see whether you need it and what to what the degree in the unit so now let's say i come up and say okay i'm going to make a number i need five million dollars i took the you know this is our needs plus 10 or 20 percent and i say okay we're looking to expand to grow we're wanting to tell up with a minority stake and so they come to you what is the way that they should be positioning themselves such that they are successful or they're looking at their ones that you would want to invest in or otherwise partner up with yeah so the most i think from there once you know kind of have your numbers the most important part to get the intention of an investor is getting your pitch deck right um so just like think about you know applying for a job right that's your your resume that's your cv for investors right we actually have an article on your website if you want to check out if you want you need help with structuring that you know horizoncapital.com pitch deck um but like i said you know decide why you want to raise the you know you mentioned different options right there's revenue-based financing you can use that you can just stay bootstrapped there's nothing wrong with that but if you insist you know you have that unicorn or you can show that that growth um i think it depends the different categories in if you're in that very early stage where you're just like starting off and say like i have this idea um you're selling at that point the sale of that pitch is about you as the founder and the team and why they should invest in you and why you're the person that can tackle it okay so let's say you're an accountant or maybe a lawyer and you're facing this problem over and over again you have this technical expertise in legal and maybe you want to build a pro a product that you've seen repeatedly with your clients but you know the legal tech field um you understand the product you understand the field you understand the clients you understand the industry the business um but a mistake what i'll see here is do you have the technical expertise so maybe what i'm talking about here is like the actually developing the code if not then you need to figure out how you're going to hire or partner with the cto a mistake people may make here a lot i'll talk about is like they'll go say hey i'm going to hire a team in india i'm going to outsource to them outsource the idea to them they're going to build it for me it just doesn't work i've seen this many many times you know you think just spending the money and handing it over to somebody it's going to work you know you don't know how to manage the code you know if the code quality is there and in the long run it's going to cost you a lot more right no and i agree with you on that point it's smart i mean even whether it's in india whether it's in the us if you don't have somebody that's a technology or technical co-founder or a cto or at least someone that's high up they can manage that you don't know if you're overpaying if you're getting a good product if it's good code if it has a lot of flaws are they they're taking too much time are they not taking enough time are they spending too much and so all those questions if you've never been through it or don't have somebody that does their husband who knows what's going on it's one where you may you may not you can fail just on the merits not because you don't work hard not because you don't have a good idea but because you don't have that background in order to manage that exactly exactly so now let's say you have the the technical you know cto co-founder you know you build the world's best team or you know at least in your mind the world's best team but a good team and that you know that is definitely important what are some other things that you should be in the position yourself okay so you have your your cv your pitch deck right you've got your product you've got your team you're ready to go out you know how much exactly how much you need um now think about when you're same thing i'll keep using this analogy of you know looking for a job or maybe dating or you know your partner you're choosing your boss um do you have a good cultural fit with the investors not all money is the same so don't think uh you can go and raise from any investor that's willing to invest in with you see if you have that kind of cultural fit with them so let's say you you send it out to you know 50 different or 100 different investors and you now start talking with 10 of them it's just like you know you went out for 10 interviews and you know you get to decide okay i really like this company i really like what they're doing i believe in what their product i really liked the person i spoke to what the how they behave you know do you get along with them do you want to spend time with them would you go for you know coffee a beer would you have dinner with them um because remember you're gonna be tied to this person for the next five or ten years so you know i've done this before even myself right i've raised capital from the wrong investor and it's going to be a lot more headache than it's worth okay so think about the cultural fit make sure you actually want to work with them um and then the second thing is you know if you're thinking okay now i have let's say i narrow it down i really like these three or four maybe look at what is their domain expertise right like do they have connections in this field are they experts in this field have they done it before because they can help you with with hiring in the future they can help you with making better decisions on your product on marketing because you're going to have a lot of issues as you you know as your journey right that's part of the the game as part of it through that um you know that's something you want to look no and i think that that definitely is important know that i think that's that's definitely insightful it makes sense so now as we so so let's say now we're going to shift gears zip slightly and so you've now you've gone and you've raised the money you need you've got the product you're doing well you've been on the marketplace for a few years and saying okay i don't plan on being with this business for the next 30 years i eventually want to retire or i want to go into the next idea or i want to do something else and so now i want to be acquired so now you know opposite side of getting investors to get a company up and going or to grow it now you're saying i want to make an exit what do you then do to position yourself for enactment to be an acquisition target which is kind of the opposite side which is also what a lot of times investors eventually are thinking of hey that we're setting this up so it's a unicorn or they'll be acquired it'll be merger or acquisitions or an ipo or some exit event and so if you're saying hey i want you to set myself up for acquisition target what should they be thinking about so a couple of things like i look for if i'm looking for an acquisition one is really like growth opportunity right so you know the problem we see with people they come to us when their company is kind of flat they've kind of or maybe they're starting to decline right that's not attractive for investors like yes hey but we're doing this and we can all you have to do is this and grow it but if it was that simple you probably would have already done it right um is it a growing market so like is the market growing in which the the the the dem is there demand for this is it going to continue to grow is just a kind of a one-time fad and you know it doesn't matter how much marketing how much we improve the product this is just a shrinking market so we like growing markets and then is there quick wins that we can apply um so same thing on the growth side so those two sides on the growth growing market and then growth of the actual business and then it's really about risk assessment for us so we look at we have like 100 plus plus you know point checklist uh where we create like a scorecard out of 100 of how we like this business and we'll just kind of rank okay product uh design the team uh the marketing the growth look at all these you know ltv and cac ratios all these kind of fancy numbers um but in really i want to see growth in revenue i want to see growth in users i want to see sticky clients who love the product so typically for us like we're not product people as good as we are marketing people so we love founders technical co-founders who come to us and say look i've built this great product i've spent the last five seven years building it and i've grown organically and i focus on building the best product ever but i just haven't i haven't spent anything on marketing i just haven't had to and i really don't know that's not my expertise and i don't enjoy it really um so they come to us and that's where we you know that's our our partnership our value add we come in we know what works for your market for your product and we just really kind of add fuel to that fire um and you'll see that right like when sticky clients who stick you'll you'll see that higher ltv so that's lifetime value how long a client sticks around you'll see lower turn so turn is you know how how fast are your your clients turning over um so are they canceling are they leaving you every every few months you know there's something wrong they don't enjoy it um and the last thing is like growth and the management management shouldn't depend on the owner so we've seen this as well right like you're the owner you you are the business and so many of your relationships and your clients are dependent on you that's actually a risk for us because uh it's tied to one person and not the business and if we we're taking over we don't want to have that kind of risk of like you know once you leave the client's gonna leave with you or that you know it was all completely based on that relationship um so we we can add that we also added to that as like you know let's say 30 of your revenue is considered a risk that comes from one client so try to spread out you know how your client base looks like that you have that kind of a you know buffer so that if one client leaves you're not you know left with half the revenue and we can do things in kind of the structure when we've done that before where let's say like 40 or 50 of the revenue comes from one client and we'll say okay we're going to pay an earn out on that amount so we'll pay you okay uh 100 on this 50 revenue because this is spread around you know 50 different clients but this one huge enterprise clients is just way too risky for us because if they leave in the next year or two we're going to lose all the revenue and we will as long as they stick around for the next year and they continue to pay and be clients sure we'll pay the remainder out of your of the valuation we prepared but the problem from us is like okay that's nice we didn't pay for it but what happens if they do leave right if the client leaves now you're stuck with a company that's doing half the revenue right it's like yeah even though you didn't pay for it but you still have to you know manage this thing and you have half the revenue to manage half the money to grow half the amount of money to work you know manage your team so they have to look at things like cutting costs uh you know spending less on marketing specs less on growth and it just becomes an ugly situation for for everybody so if i were to maybe try and attempt to summarize that and correct me where i'm wrong there's a couple things one is you're looking for growth you're looking for increase in revenue in other words you're on an upward trajectory here you know upward trajectory for acquisition and then you're also looking for diversity they don't have you know maybe one or two big clients and that's if those those one or two clients leave or you know they go under or they get a very no that goes somewhere else but that takes away from business so diversity good or good growth good management and you know i'm sure a good product or good business um are some of the things you're looking for for acquisition so now we're going to switch you know switch gears just a little bit and one of the other things we talked about is it seems like everybody is trying to be a sas company in the sense that you know you're wanting that reappearing revenue so for those with the audience if you haven't caught it before sas companies often are software as a service which basically means rather than paying you know if you're to think back 20 you know 20 15 20 years you to buy software you buy it out you go in you buy the box you get it on the cd or the jump drive or whatever you load it on your computer and that's it you use it for the next or however many long unless you need upgrade then you don't need to everybody's wanting to be a service company to where you pay that monthly reoccurring revenue to where it's a steady income stream where you're not always having the pressures of upgrading or you're having a foundational base of customers and so a lot of companies are now saying sas is the model because now we can have that reoccurring revenue and it's easier to grow and to scale and to reinvest and everything else so question on that is if you when should you be a sas company when shouldn't you be a sas company when should you be thinking about shifting your pivoting to a sas company kind of how would you tackle that for different businesses sure yeah maybe i'll just add one point to the last one just to give you a quick scenario so vc versus how we do it uh two things you mentioned was growth in revenue uh like we like companies kind of flat doing 10 or 15 year-over-year growth like we're happy with 10 20 30 vcs are expecting 100 200 year-over-year you know 10 15 month over month so growth is going to be a completely different ballgame and you're going to get a lot more money and valuation based on that second thing is going to be your your cash flow um we're looking for break even or positive cash flow versus a vc they're happy with you know companies burning 20 30 50 100 grand a month as long as they're growing the top line and you know looking at the future so just something to look at as well and think about how you position your company um in terms of switching and kind of how to get started so i actually see this many people switching over to sas who built i'll say you know maybe in your field fantastic service based business and nothing against i actually absolutely love service-based business because they're high cash flow they're easier to start but the one thing they'll find after years of years of kind of grinding clients leave they come back you know you know different products they ask for different things things evolve but it's harder to scale and manage you need you know you always need more people every time you need to grow you need to add more people you know things move and you you know on and off and you know your costs are kind of managing that it's kind of becomes a pain and people just get kind of burnt down to that that model and obviously there's a little bit less margins because you have people to kind of look after that um and like i said if you're thinking about that like moving to sas think about what you're an expert already look at what you're already working on to solve and the problems that are coming up repeatedly in your day-to-day um and and then start thinking right like if i want to build a sas like start asking your clients that right like ask your client what is a problem you're looking to solve or what's is this a problem that you're seeing repeatedly and would they be willing to pay for a solution here i think that's kind of a simpler way to get into it um so that's one way you can go and start interviewing people around you and your industry and start building a solution for them the other way you can do is actually go out and work for a sas startup so go find a startup that you you really enjoy maybe you want to get in that world learn you know whatever you're good at if you're in product if you're in sales if you're in marketing it doesn't matter get your foot in the door learn the the environment learn how it's done uh what what it takes to kind of build the sas and be in that part of that growth or the third option is actually you know kind of do what we're doing is buying an existing established startup so there's a lot of companies even micro sas is out there that you know pretty small companies so instead of saying hey i'm going to go spend 100 grand and build this product that you know some of my customers said they might like and they'll pay and i'm going to you know lose money for a couple years but hopefully you know grow in the future there's companies out there who've already built something maybe have some product market fit or they've actually built the code there um and they have some revenue they have some clients but they just want to sell and you can kind of come in at a little bit later stage than um where they they have already built to no i think that that definitely all makes sense now one quick or one or a follow-up question we are recent towards the end of the podcast but i'd love to hear your thoughts on it is you know there's let's take you here are some of the companies out there that maybe aren't necessarily traditionally sas companies you know whether it's a plumber whether it's a landscaper whether it's you know other blue collar job or whether it's you know even a law firm most law firms are reoccurring they have clients that may be bringing work back but it's not a reoccurring revenue where it's hey every month you're going to pay me so much there's a little bit of shift to it but whatever the industry is there's a lot of ones that are traditionally not there should you be is it should you be looking if you're in those industries as a way to set yourself up as a sas you know just as a matter of course should it be as you mentioned only if it makes sense or kind of if you're saying hey i'd love to have that recurring revenue i'd love to set myself up to have that customer base to have that diversity set myself up for acquisition should you be is it fitting a you know square peg in a round hole are there opportunities that people should be looking at looking at to shake up traditional industries that haven't done that to begin to kind of have that first mover advantage 100 i think we're seeing that more and more happening with different service businesses so that's called i think we call that product high services um so you know i've managed that was a company i managed before called 99 social so that was the the kind of whole business model is you know you pay 99 a month and you get your social media posts seven days a week for your business um and i love them the thing is with that over code so with code you have to write code um you sell the product and the code does all the backward back work for you right it's running overnight 24 7 to give you what you know the service or product uh with productive service you really have to have really really good systems and processes and you have to be really defined so i think you know be defined in your product and you know one thing that you're doing really really well repeatedly and that somebody's willing to pay it's recurring value so people think i want to build uh recurring revenue which is nice but uh which is actually a lot better so even from an investment perspective we love recurring revenue we don't like you know one-time annual payments those are nice too but those are you know it doesn't it's you don't have that recurring cash flow that you can predict of what's going to look like and and how things are going to change with the business um so i think it is actually a good middle ground if you're in a service business and you don't want to shift directly to sas and build a product i think the product type service is happening you see that in cleaning you see that in you know those different blue color businesses and i would highly recommend everybody to try that for sure no no i'd agree i think that you know often times i'll actually just because i'm in the legal industry you know you get in certain industries that people say no well it's always been done that way yeah everybody else can do it that way but we can't do it because we're a different type of thing and it's interesting how often you really find that if you were to look at the industry there's a lot of opportunities to shake it up to do something different and don't do it do it just for the sake of being different but look and say where is the where is the industry headed what can be done should you know how can i take advantage of that and how can i rather than just do a traditional way are we doing it in the traditional way because that's the best way or just because that's always how this can be done and i think there's a lot of industry they'll continue to ship to be sas products or at least you know service products where you're having that revenue because it makes it so that it's a more sustainable business so i think that that definitely makes sense especially with the older especially with the older industries right where like there's a way of doing things and there's a whole you know uh thinking mentality around it like oil and gas you know legal i'm sure it's just everything is so uh bureaucratic i think there's just a lot more opportunities in those spaces as well so i think i think that's definitely correct so well as we wrap up and there's always so many more things on that i'd love to chat about that we never have time so sometime we'll have to have you back on and chat some more but at least for this episode as we wrap up i always like to end the uh the episode with one question which is you know i have my different questions for the normal authors there for the normal uh invention for the episode with the expert episodes i always like to you know kind of focus it on what we just discussed and so with that if if people were to say okay you know we talked about a lot of things about how to set myself up for investment how to set myself up for acquisitions should i be a sas company a lot of great things to cover but i can't do it all at once and like if i could only pick one thing if there's only one thing i should get started on if you're talking now to somebody that's in the startup or small business maybe they're just getting started or they've been established for a bit of time they can choose kind of one thing to get going on what would that one thing be or what would you recommend that one thing being uh on on what the problem you're solving so think about you know before the money thinking about investors thinking what's the product you really want to solve and you know make sure there's demand there that's at the end of the day we want to make sure that you know product is there there's a market for it and you know get that nailed down and have your data have everything kind of uh you know researched and prepared be prepared and uh and i think you'll do well from there all right so if i were to summarize that figure out what the problem you're solving is figuring out if there's demand and then go to work get to work man get to work today well i definitely appreciate you coming on the podcast you had a lot of great knowledge now people have additional questions whether it's hey they want to reach out to you they want to get more information they want to pitch you an idea they want to see if they'll invest in their company they want to get feedback on pitch decks they want to be an employee they want to be they want to join your company they want to invest in your company if they can't invest they want to be your next best friend any or all of the above what's the best way to reach out contact you or find out more sure so we also have a podcast called sas district so you guys can look that up on youtube or any of the podcast directories otherwise just reach out horizon capital h-o-r-i-z-e-n capital.com you can reach out or directly to me on on twitter linkedin you can find me at akiljabar awesome well i definitely encourage everybody to reach out and one or more of the ways that you just uh mentioned definitely a wealth of knowledge and a great expertise and appreciate sharing that now for all of you that are listeners if you either have your own expertise to share or you'd like to be a guest and share your journey feel free to go to inventive guests and apply to be on the podcast do more things as listeners uh one make sure to uh click subscribe in your podcast please you know all of our awesome episodes come out and two leave us a review so other people can find out about all of our awesome episodes last but not least if you ever need help with patents trademarked or anything else feel free to reach out to us just go to strategymeeting.com and are always here to help thank you again akiel and wish the next leg of your journey even better than the last thank you so much devin appreciate you having me on absolutely

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Always Have A Mastermind Group

Lindsay Adams

Devin Miller

The Inventive Journey Podcast for Entrepreneurs

7/14/2021

Always Have A Mastermind Group

One of the things I have done consistently in my business and the last twenty years is I have always had a mastermind group. And so, I have always had buddies. These are people who are either at the same level as me or maybe one or two notches ahead of me in business. We meet regularly to support each other and to learn and grow from each other. It's a bit like Devin, you've done this. What did you do when you were faced with this challenge? Oh well, Lindsay, I did blah blah blah. So You can always bounce off these other people. You can say I am thinking of doing this. What do you recommend? Oh, Lindsay, don't that's a stupid idea. Why don't you try this instead? Having those people around me has really helped me learn and grow consistently over twenty years.

 


The Inventive Journey

Starting and growing a business is a journey. On The Inventive Journey, your host, Devin Miller walks with startups along their different journeys startups take to success (or failure). You also get to hear from featured guests, such as venture firms and angel investors, that provide insight on the paths to a successful inventive journey.

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ai generated transcription

and the one of the things that i've done consistently in my business in the last 20 years is i've always had a mastermind group and so i've always had buddies and these are people who are either at the same level as me or maybe at one or two notches ahead of me in business and we meet on a regular basis to support each other and to learn and grow from each other and so it's a bit like you know devin um you've done this what what did you do when you were faced with this challenge oh well lindsay i did blah blah blah um you know what i mean so you can always bounce off these other people and and you can say i'm thinking of doing this what do you reckon oh lindsey no mate that's a stupid idea why don't you try this instead ah and so having that um those people around me um it has really helped me learn and grow in a consistent manner over 20 years [Music] hey everyone this is devin miller here with another episode of the inventive journey i'm your host evan miller the serial entrepreneur has gone several startups and seven and eight-figure businesses as well as the founder and ceo of miller ip law or help startups and small businesses with their patents and trademarks you ever need help with yours just go to strategymeeting.com are always here to are happy to help in the chat now today we have another great guest on the podcast lindsey adams and uh is a quick introduction on lindsay so start started off his career in the uh australian tax office as an auditor and then left the tax office and went to city council and other governmental positions for a period of time and then started his own business around the the 2000's doing some public speaking um also bought a franchise i believe in public speaking but you can correct me if i'm wrong and but had a non-compete after he decided that that franchise wasn't worth it that limited the ability for him to talk on some or some areas and they'll get into a little bit of that as well and then uh from there adjusted or pivoted a bit into coaching and speaking on relationships and you know what you or what you do after you ask them on what they do or what their job is um and then when uh kobet hit um had a lot of that kind of go away or necessitated a pivot and that kind of brings him to where he's at today and i'll chat a little bit with that as well so with that much his introduction welcome on the podcast lindsey thank you devon it's absolute pleasure to be here uh uh it's great to have you on so i gave kind of the quick run through of a much longer journey so maybe take us a bit back in time to when you originally got you started uh journey started working with the australian tax office okay so uh yeah once upon a time uh left school i didn't really know what i wanted to do stumbled into the public sector and started my career in the australian taxation office had 18 years with them uh first half of my career in audit you name it i've done it serving summons as collecting debts auditing books of account all the nasty stuff you know whacking people over there with a big stick and i went on a manager development program and uh it was a very big expansive nine month program three residential workshops end of the third the first day on the third residential workshop three different facilitators facilitator says okay boys and girls we're done dinner's at seven see you at the bar lindsay you got a minute i went yeah how can i help and he said um what are you doing here you don't fit you're not like these people and devon what that guy did he held up a mirror for me and he helped me understand i was in the wrong job now that question led to a three-hour conversation with that guy and it didn't happen overnight but it did happen i an opportunity came for me to do a placement in in training and i went wow i like this i'm good at this and so i sideways out of order into training and uh i'm not i've discovered i'm not an author i'm a people person and uh i just loved working with people and so i spent the next 12 months training graduates how to be good auditors and then from there branched out into more and more generous hr stuff uh left the tax office went to queensland health i was the training manager there for three three hospitals three thousand staff and what made you just out of curiosity because you're doing auditing you know kind of expanding doing more different things and more responsibility what made you decide to leave there and go to the into the more of the health care industry well it was um i actually had a fight with my boss at the tax office and it was a clash of the titans we banged heads and fell to the ground and um i went that's it i'm out of here i i can't work with this guy and i just started applying for jobs anywhere and uh it was so funny one of my colleagues said oh you'll never get a job you'll be stuck here for the rest of your life and uh within three weeks i had had secured a position much to her disgust and uh off i went uh and so it's funny how life you know takes you on the journey um i didn't stay in that organization along was very primitive you know i often say time travel is possible because i went backwards 20 years uh it was very primitive and when i got there i looked around and and i went wow oh well i just kept applying for jobs and i ended up in brisbane city council which is the largest municipality in the world and i'm talking geographical like square miles uh anyway ended up there i spent five years there ended up was one of those senior hr people had a team of 17 uh hr consultants working for me and we had this crazy system devon where we build for our time so we worked in government for government but we build for our time and that's where i learnt the art of consulting and at the end of the first year of this i sat down and went well look at all this money i build wouldn't it be great if that was my business and at the end of the second year i went gee i reckon i could make this work and so i went to my then boss uh and i said look i i think i've done what i came for i want to i want to transition out and she went yeah yeah i i kind of agree and so on the first of january 2000 i um i started working for myself two days a week and for government three days a week and by march i knew it was going to work and by may work was getting in the way of my business and so i handed him my resignation and our new financial year starts on the first of july here in australia so i started you know the first available day in the new financial year in my own business and uh here i am 21 years later still chugging along and having good fun you know i've had some amazing rises and falls in that time as you'd imagine uh you know you know that myth they say um was uh you know if you can last seven years in business you're going to survive i look back financially in my seventh year of business devon money reigned out of the sky i could not do a thing wrong in my third year of business i almost went out the back door um and so you know some some incredible lows and some amazing highs in that in that time um and uh you know i've i've i've literally traveled the world uh uh you know in my business speaking uh training and uh you know had some incredible experiences met some incredible people now cut or follow up to that because if you're with the public speaking one of the things you mentioned they started out around 2000 doing public speaking now you got into a franchise and it sounds like you know you got into non-compete got into a franchise couple questions on that and i always try not to layer my questions but this will be a couple questions anyway what made you decide to get into the franchise and what was the experience that made you decide to exit this franchise yeah okay so one interesting question uh i had a mentor well in 1998 i joined an organization called the national speakers association of australia now uh that's that's a professional body for people who only living from the spoken word so our members speak at conferences run training seminars and workshops and in the us there's nsa national speakers association of the united states and there's one in canada there's 17 of them around the world now it's it's really you know growing autopsy um which is amazing uh so i had a mentor um the guy was the the chapter president and and i um when i worked in government i hired him and used him in in one of the you know businesses that i was consulting for and then when i left we became mates and in fact we used to sit at this coffee shop and i'd say you know jeff i really want to get out of government i really want to be self-employed and then you know years later we've we've gone remember those conversations we used to have anyway um so he was running a uh bni business now you you may or may not be familiar with bni it's a worldwide networking group uh and he eventually ended up with the master license for australia and he approached me one day and he said look there's an opportunity coming uh it's for a company called the referral institute which is a sister company of bni and i think this could be a good opportunity for you so i was already heading to the us to go to the speakers conference i met up with the principals of that company and we had a meeting and i you know they were very interested to get me to buy the license for australia and i uh i couldn't decide and anyway eventually i did and so that's how i got into it the problem was my mate jeff uh for various reasons left that organization and another guy took over and the guy who took over considered we were supposed to be sister companies working alongside each other the guy who took over he didn't think that i was a sister company he saw me as a competitor and did everything he could to block and stymied me and so it was a truly interesting interesting relationship [Music] anyway you know i don't go into too much detail on that stuff but let's just say life wasn't roses after a period of time i decided this ain't working and i got to get out and so i i moved on from that from that business and and i was under a non-compete agreement for two years couldn't talk about um referrals networking you know any of those kind of major terms now bearing in mind when i left government and started my business i did a lot of team building so i worked with organizations helping their teams work better together and then from there i morphed into manager development and leadership training and then i you know got into this franchise thing which was um teaching business owners and sales people how to do business by referral so i thought well what am i going to do i can't talk about referrals i can't talk about networking but what's the thing that underpins all of those devin it's you know if you want to work in a good team and have uh you know work well together you've got to be in relationship with your team members if you want to be a leader in an organization you've got to be in relationship to people and if you want to get referrals and do business but you know get more sales you've got to get into relationship with your prospects or customers and so i looked at this and i thought well well the thing that underpins all this is relationships so i started talking about relationship marketing it's not referral marketing it's not not networking it's relationships and so i know we're splitting hairs here but i you know i'm an honorable man and and i i signed an agreement which said i wouldn't use those terms so i didn't um and then i um i had a chance conversation with a friend one day and she said to me you know lindsay you you do that relationship stuff so well you know you're the relationships guy and i went so what did you say she said you're the relationships guy and i went oh oh oh i like that and and i went and googled and all the urls were available so i grabbed them all and then i i you know self-anointed myself as the relationships guy and that's the brand i now carry around the world and i'm known strongly around that brand all over the place lindsay adams the relationships guy and so i today i teach business owners and sales people how to get into relationship quickly and how to leverage those relationships to get more business uh and you know i wrote a book about it you can see it over over my shoulder there the um the dna of business relationships how to engage expand and energize relationships and i'm talking business here and so you know devon what i found was uh with all of the training that i'd been doing people are really good they go to a business event a networking function they're really good at saying hello my name is what do you do and then from that moment forward what happens next there's crickets you know like people struggle with what to say next and so so i wrote this book about how to how to engage somebody how to open up a conversation and then while you're doing that how to figure out could i do business with this person and if you think you could then what do you do to actually move that forward move that relationship forward so uh you know it's not rocket science it's it's a very simple yet powerful concept no and i think that definitely makes sense now one question to follow up with you on is so you've done that you got you know you did the franchise for your time you decided to exit you were being honorable so you went to you know became the relationship the relationships guy and that worked out well and you're doing that that was kind of coming along so to speak and then all of a sudden you get you know what would be covet that comes along that kind of shakes up what would be a lot of the public speaking a lot of the you know training type of things and it makes it more difficult so tell us a little bit about kind of as your as you're forced to pivot how did that go to how did you figure things out did it shut it down completely did you go virtual did you go different direction kind of how did that all play out yeah so um ironically the last uh major conference i attended was in adelaide in australia and it was the professional speakers australia annual conference in march uh 2000 what was it 20 yeah and that weekend covert hit australia now covert existed and you know it was chugging around the world and we were kind of going what's this thing how's this going to impact and we'll go you know we'll be fine we'll be fine but it was ironic on this particular weekend it just blew up and the phones are going off all through the conference and people are saying i just i've just been cancelled i've just had it i've been postponed and like our i could just see everyone's businesses evaporating overnight and it was like a 48-hour period of just everything disappeared and for me over the next week all of the conference bookings i had or the training i had booked was either put on hold or cancelled or postponed because everybody was just dead scared of what was coming and you know australia we we've done okay in terms of covert there's very little of the stuff in our country at the minute because we live on an island they just shut down all the borders and kind of locked everyone down and everyone was very compliant stayed home and you know however what that meant for business was though nothing much was happening and so my training business my speaking business just evaporated now did i go online yes of course did my clients want to go online um no yes it you know some did some didn't so i did a little bit of that work and i thought well what am i going to do now um you know i'm not going to earn the same money and i was in touch with my clients and you know having conversations and all that sort of stuff um but i had along the way i've always used a behavioral assessments in my business so when i did team building i've i've used things like the disk profile to help people understand their behaviors and i looked around for suppliers and i've used other profiling tools uh and i ended up purchasing my uh the bulk of my supplies from one of my speaker mates in the us and about three five years ago he said to me you know lindsay you refer a lot of business to us you know relationships guy uh he said why don't you become a distributor and i kind of like ah i don't know you know what's not my core business anyway i looked at it and i thought oh well i suppose i can buy them cheaper for myself you know it's a bit like amway you know join amway you get the stuff cheaper uh anyway let's not go there um and so so i took a chuck up a license and and then i encouraged some of my friends to sign up and i had a little clientele when covert came i thought well i can't i can't do the speaking and the training as much but interestingly coaching went up in uh during covert and the demand for behavioral profiles actually increased and so i'm it's almost like i've started a new business uh you know i had the thing but uh in terms of you know the theme of your podcast i was in startup mode and so i've been now scrambling running hard contacting prospects and servicing clients and building the the behavioral assessment business and so i've got a range of uh you know assessments i've got five core tools and a couple of really clever other you know tools that consultants can use to help them grow you know grow their clientele and so for me it's been a real shift in uh focus direction the whole thing and devon you know here's some interesting things i've learned in the last 12 18 months i used to fly a lot right i'd be on a plane every week qantas our national carrier the business airline and i are very good friends i i spend chunks of money with them every year but you know what in the last 12 months i've been on one flight and i haven't really missed it uh and so uh and i'm i'm married i've got two kids i've now got four grandchildren my daughter just had a baby last sunday woohoo uh so i've got two granddaughters two grandsons it's it's wonderful now in the last 12 months i've been able to spend a lot more time with my family and so in terms of business and personal life has been quite a shift in my outlook and and selling behavioral assessments enables me to stay home to spend more time with my kids and my grandkids and still earn an income and so uh you know it's been a kind of a blessing in disguise almost and um so it's been a real pivot um and uh you know i'm still in growth phase and still running hard you know chasing down new business here in australia and new zealand um but it's been a totally different experience no and i think that that that's awesome you know it's interesting how you know you don't have to travel as much you find the areas of the business so we'll do well without having to do that you can see a bit more of life and sometimes those things that cause us to pivot help us who pivoted or realize something to go in a better direction than we might otherwise not fair what then we might otherwise not have done had we not have definitely an interesting point so when that was we you know start to wrap or we kind of worked our way all the way here worked your way through your journey to where you're at today and a little bit uh kind of where things are headed and we start to wrap up the podcast i always ask two questions at the end of each journey in the end of each podcast so with that jump the first question i always ask is along your journey what was the worst business decision you ever made what did you like well the worst business decision i ever made hands down was buying that franchise business uh you know i i was unsure and uh they contacted me and said well are you going to do this and i kind of oh all right but i you know uh i i probably um you know with 2020 hindsight and 2020 hindsight's a marvelous thing i probably would never have done that you know i wouldn't do it again um and so uh that's probably the the worst business decision i've ever made um so yeah i mean i've made i've made a few of them uh but we'll say that's the worst okay no i think that uh that is something to or a mistake that's a good one to learn from so no i'll go ahead well i was going to say look um i have made some amazing connections through that business i have a dear friend in canada now she had the master license in canada i had the master license in australia we're now lifelong friends as a result of that and we both said the only thing we got out of that investment was our friendship hey it's funny as it is you know sometimes it's that one or connection or that one friendship that makes it work sometimes it doesn't make it worthwhile you're saying i didn't get anything out of it but it's interesting sometimes you make no demonstration well you know that really wasn't what i wanted to get out of it but you still are able to make those connections and those have rewards in them themselves so i think that that is definitely something to learn from and also to look at their look or look back on second question always ask you is if you're talking to somebody that's just getting to a startup or a small business what would be the one piece of advice you'd give them yeah look surround yourself with clever people um i i've discovered i live on acreage i've got an acre and a half a ground right and uh the guy who lives opposite me has got a a modest house and he's got a tin shed garage at the back and inside that tin shed is a red rolls royce do you know how much a rolls royce costs devin a lot of money a lot i was gonna say i don't know i'm guessing two or three hundred thousand dollars but i'm making it yeah quarter of a million bucks no trouble at all right and it this red rolls royce lives in a tin shed in a modest suburb on the edge of brisbane australia right but where did that guy get enough money to buy a rolls royce so i wanted to hang out with that guy because he's obviously clever and so i you know go lean on the garden fence and and talk and i learned a lot of stuff from him and the one of the things that i've done consistently in my business in the last 20 years is i've always had a mastermind group and so i've always had buddies and these are people who are either at the same level as me or maybe at one or two notches ahead of me in business and we meet on a regular basis to support each other and to learn and grow from each other and so it's a bit like you know devin um you've done this what what did you do when you were faced with this challenge oh well lindsay i did blah blah blah um you know what i mean so you can always bounce off these other people and and you can say i'm thinking of doing this what do you reckon oh lindsey don't no mate that's a stupid idea why don't you try this instead ah and so having that um those people around me um it has really helped me learn and grow in a consistent manner over 20 years and and i've had different groups right now i have an international mastermind so i've got a guy a university lecturer who's based in los angeles uh a business person in phuket in thailand someone else in australia someone in singapore someone in india and one in the uk and we meet once a month for three hours on zoom to support each other i also have a local mastermind where people i meet face to face uh and so i've i've learned the power of these groups and um i'm you know i've always had someone and as you know over time a group peters out or you you know we we've done what we came for or people move off and go in different directions that's okay but i've always always had some some form of mastermind group and i strongly recommend that and particularly if in startup mode you know surround yourself with clever people who are ahead of you by one or two steps in the game so they can you know give you advice no i think that i think surrounding yourself with people that can better you they can provide those resources and i always look at you know a lot of times i'm i'm probably the quintessential entrepreneur that has a whole bunch of ideas most of them are bad um you know but some of them i hope forget but you know it's always nice to bounce it off someone that you know the that hasn't drink in the kool-aid that hasn't had that you know bought into the old thing and so then you can much better getting ideas okay let's hear what they have what are their thoughts i think that that can be invaluable yeah sometimes we're almost shy or bashful about asking for that feedback or asking for that you know counting it off the ideas because we don't want them to either don't want to look stupid don't want to you know bother them with their time don't want to make them feel like they have to contribute and so all of that i think you're things that pull us back from doing it but it's definitely a great resource and a great way to better develop ideas and weed out the bad ideas so i think that's a great piece of advice yeah and of course you've got to remember you always need a good lawyer and um miller ip law be a good place to start i guess all right well i i definitely appreciate that uh appreciate that the plug and i'm certainly gonna have to agree that we're good lawyers but there are a lot of good ones out there we are definitely happy to help and if we can appreciate the plug now with that as we wrap up the the podcast that people want to reach out to they want to be a client a customer they want to hire you to help them with relationships and networking in the business and or they want to be an investor they want to be an employee they want to be your next best friend any or all of the above what's the best way to reach out contact here find out more so you can find me on linkedin under you know lindsay adams uh and and you know it's funny lindsay of course in the u.s is often a female name i often arrive at hotels and they've filled in the registration card as ms lindsey adams uh anyway so it's um now my company is called 24 7 assessment so lindsay 24x7 assessments dot com dot a u so lindsay at 24x7 assessments dot com dot a u drop me an email would love to chat we'd love to share um you know um made some incredible connections around the world and have a very very big network and and i'm always happy to refer you know someone to someone else because that's what makes business go round absolutely so i i appreciate the the the help they're always being they're looking to connect people and also to provide their ways that people can connect with you so thank you again for coming on the podcast now for all of you that are listeners if you have your own journey to tell and you'd like to be a guest on the podcast feel free to go to inventiveguest.com and apply to be on the show we'd love to have you and share two more things as listeners one make sure to click subscribe in your podcast players you know when all of our awesome episodes come out and do leave us a review so other people can find out about all of our awesome episodes and last but not least if you ever need help with patents trademarks or anything else their business just go to strategymeeting.com grab some time with us to chat thank you again lindsay for coming on the podcast it's been it's fun it's been a pleasure and with the next leg of your journey even better than the last thank you man

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Set High Standards For Your Team

Set High Standards For Your Team

Tigran Nazaryan
Devin Miller
The Inventive Journey Podcast for Entrepreneurs
7/13/2021

Set High Standards For Your Team

I'll advise that person to set really high standards for their team and keep it consistent. It's not the product that matters cause businesses and startups change their products and business model a lot and they experiment with that. But having a great team is key to success.

 


The Inventive Journey

Starting and growing a business is a journey. On The Inventive Journey, your host, Devin Miller walks with startups along their different journeys startups take to success (or failure). You also get to hear from featured guests, such as venture firms and angel investors, that provide insight on the paths to a successful inventive journey.

Get New Episodes

Get 2 brand-new podcast episodes sent to you every week!

ai generated transcription

i'll advise that person to set a really high standard for team and keep it go consistently because on the uh again it it's not the product that matters because businesses startups change their product their business model a lot and they experiment with that but having really great is uh key [Music] hey everyone this is devin miller here with another episode of the inventive journey i'm your host devin miller the serial entrepreneur has grown several startups in the seven and eight figure businesses as well as the founder ceo of miller ip law where we help startups and small businesses with their patents and trademarks if you ever need help with yours just go to strategymeeting.com we're always here to help now today we have another great guest on the podcast pigeran nazdarian or as close as i can to pronouncing it right um tigran uh is a quick background got a degree i think in physics and a phd in astronomy if i'm correct um came back and uh to or came back to an engineering degree after that and started creating wordpress plugins as a software company and so he started out with three roommates while he was finishing his phd doing that as a business and then the business evolved to be a subscription-based model and then a software as a service or sas business um that took about three or four years to get to that rate or that phase um and tigran started out as the developer then as vp of engineering and now as ceo so but that much is a quicker brief introduction welcome on the podcast thank you david i appreciate the opportunity to talk about invention technology and business so absolutely so so now i've given kind of a quick run through to a longer journey so why don't you take us a bit back in time and uh how your journey got started with physics and astronomy and then we'll chat from there okay great so while we are asked what what what has it common with startups and business but there are actually a lot of things that shape you from the school years and this is uh my journey i loved physics a lot matt in high school and i chose this is this as my profession as my uh later major uh study so i learned physics in university and first i didn't thought much about whether i will be inventor or businessman or techno or business person but at least i always thought about myself as a person who loves technology loves invention and to love science so science is kind of frontier the edge for the invention we base all our inventions on the latest if we can on the latest uh scientific knowledge so i was like the latest one the scientific knowledge and uh this was where i edit myself until so now so you get into so you do physics as an undergraduate and then phd in astronomy now you know so that one you know those ones at least make sense you said kind of the overarching is science and kind of interest in that for realm now um i think if you mentioned as you were going through and getting your phd you also had kind of three roommates that were starting a business doing wordpress plugins if i remember right so how did you kind of get involved with that you know what did you because that sounds like you know it's almost more in engineering or software so did you have a background or was it more they said hey you might find us enjoying or you're looking for a part-time job or kind of how did the how did you get how did you get going with your roommates to do wordpress as you were getting a phd in astronomy and naturally with our college mates we were uh first during the first second years we were doing some websites site like web development but during the time it turned into a full-time job when uh we thought not about building like one-time projects with websites but creating our own products so this was like a next level uh for us creating software and at that time like oh 10 years ago uh wordpress was on its rise it is uh popular more popular of course now but it was always under its rise uh since uh uh it's beginning so we thought about wordpress and creating software for wordpress ecosystem which is plugins and templates so it was kind of natural for us a lot of students in our country invest in armenia a lot of students in our country tech students they have a kind of second job with software engineering or web development or that industry so and it's natural that at some point you need to decide whether you want to continue uh in science you want to go become scientists or you want to become engineer but for some it may be kind of boring when you compare engineering with science because science looks interesting and promising and it is but engineering when done properly went down with enthusiasm passion and it's really interesting it's not it's not doing like standard stuff but uh it comes close to being inventor and this is uh what is the beauty of engineering now one kind of one question following so i think you started to touch on it and you know i found that interesting but now did your when your roommate started up this business so they approach you and say hey we want you to be on board did you say hey this looks really interesting i'd love to participate or kind of how did you get involved you know it sounds like they kind of have the original idea for the wordplus program plug-ins as it was kind of coming to be of interest and catching it you know a great arriving as far as um you know people doing those but kind of how did you get involved with the roommates as far as kind of what was that what had that transition i would say it was not my idea that people approached but we were we are four friends we started started together and during these years it was kind of natural that we thought about doing something together so the and uh we were four people later some other engineers joined not our college mates i would say but friends to reference through our common friends we tried to have the best team possible and we actually succeeded in that i mean here is an important point being a roommate or being a college mate it doesn't automatically mean that you should involve someone in the same project because okay um hiring uh slow uh firing fast need to con consider that especially if you if you work together with a person who is your friend who who is not only a business person and it's not only working relation you you need to think twice before working with person who may not stay for long because it's it's important to keep balance between like working and for relations and uh i know i think there's there's definitely you know working with working with friends can be beneficial in the sense you know them you already have a relationship you know their strengths on the other hand you know once you're done with work you're still seeing your friends you're still going to hang out if your roommates are still living together and so it does have that kind of added layer of pressure onto the business relationship because you don't have that you know this distinct uh break in the relationship where you take those breaks so no one's one question so he got into this you know he kind of got in with the roommates he started the business it was originally wordpress work press if i don't get tongue-tied plug-ins um now as you do that you're finishing up your phd as you finished up your phd or maybe you're still working on the phd and i guess i didn't barefoot but you know as you're finishing that up was this evolving into what would be a full-time job a side hustle kind of something that you think would be interesting but not going to pay the bills or you're saying hey no this is really where i'm going to focus my time and effort as i because i'm looking for that way yeah after doing my phd i make at some point a lifetime choice whether i should uh still try to do some science or completely be involved in the industry in engineering i chose the second one and i don't regret about that so uh after that full time it was of course and yeah during the years we got a lot more experience and we set up different processes and we started to build a bigger company so and so it sounds like okay you decide i'm going to be all in gonna you know this is going to be my full-time endeavor you know i still have my other degrees and maybe i'll trickle back to those at some point but right now i'd love to focus on this i think it's a fun business now how'd you guys do that i think you had started just creating the plugins and then you know having people subscribe or otherwise purchase them and then you guys evolve the business first into a subscription-based business and then into a sas business so what kind of prompted that evolution or kind of what prompted that change over the period of time after you guys got started first we when we started plugging business we didn't consider it as startup it's just business in i.t and of course we wanted to have growth we have we need to have more customers and it's natural but startup requires a different mindset totally growth oriented and goal oriented so we thought can we go behind wordpress plugins to create something even more important and more usable so for that purpose we closed our business with plugins and we started the new by setting our focus on fast growth and setting our focus on providing a better value than just a couple of plugins a better value although we didn't have a couple of plugins we have more than 50 plugins but we thought about creating a platform where people can create the websites for themselves and their customers as well and from a to that which should contain hosting should contain different infrastructure for optimizing websites for backups and even maintenance after website creation so we we thought about going big and we thought about uh the solution which can be really helpful to a wordpress community so now as you kind of think about this is how we you know offer better value better enticing customers better position ourselves and started to evolve to those different models were they beneficial were they in the right direction did were they more difficult or kind of tell us a little bit about how that part of the journey went because i think that these kind of where you're at today as far as with the business what you guys are doing so how has that evolution gone yeah exactly this part of the journey is very important uh because when you have some idea in mind you want to create exactly according to your idea but a lot of learning comes later when you see how people use your product what are their real needs not what you thought but what they need so at some point we thought about a lot of like components in the platform as being usable and they are usable but during the time we figured out that there are some parts which are more important and some features and some experience which is more important than because it saw some pain points for uh web developers and app agencies so we put our focus on that this is the way you can create more useful product which shows really some pain points of customers and not uh all uh some solution doing everything people don't need everything people need just specific thing to solve their specific problem and uh we created our hosting platform in uh i think two years during two years uh with a team of uh less than ten engineers and there during that time we experimented a lot and even now we always continue uh experiment to figure out what's the best solution for the customer where what we should spend more time improving and what we should cut and just remove from our business and uh solution and we did actually that step several times keep focus you need to get rid of some components you don't you need less no i think that you know there's a oftentimes there's a temptation to overbuild or to build more because you know you get almost wrapped up in a lot of the technology a lot of the cool things that you could do rather than focusing on the things that will drive the revenue drive the clients and what they are actually wanting so i definitely think there can be that your trade-off where you're always having to guard against doing that now so that that kind of gives us an idea so now taking that as the next step where does that put you at today kind of where you guys are at are you still building are you still doing the sas model you're now kind of took or evolved down to the ceo role so kind of where are you guys at today and kind of looking a bit into the future where do you see things headed we are in a stage of growth now we think we get the product and we have project to market fit so we are in a gold stage we varsas we kept that business model with trial subscription with trial and we have some things to do to not only i would say only please customers but uh sessional parts we need to add to platform experience for example for a person creating websites professionally an important feature an important experience is managing their own clients because they don't build for themselves so this is part we are working on now and we hope we'll get it soon and and another important uh part of our platform and uh our solution is ai side build that this is truly revolutionary uh allowing people to create websites using the artificial intelligence and this is innovative solution there is no other solution like that and we experiment with that we and we think it can be useful not only for consumers from people creating websites from themselves but also for agencies and professional people who make their living by creating websites as a tool to create uh templates and prototypes and even complete websites in an automatic way to save their time and their resources so we think about this and we think we see the perspective of the site building platforms and site building experience uh as something that can be automated and that should be automated people spend a lot of time doing manual work there most of websites they are created manually they are not generated by outbreaks and with the we see there a great potential for automation same way like ai penetrates and in other technologies and in other industries we see web development as the industry which should be automated this is our vision and automation means doing less manual routine work but focusing more on more creative and more meaningful stuff sounds like a fun direction to be headed and a lot of opportunity ahead of you so now with that as we kind of have taken a bit through your journey all the way from you know getting the degree now to being the ceo of the company um i always it's a good transition i would ask two questions at the end of each journey so we'll jump to those now so the first question i always ask is along your journey what was the worst business decision you ever made and what did you learn from it what's the worst decision and the best decision just the worst decision and what did you learn from it okay the worst decision was i spent with my team more than a year to creating one software uh which we never released later we we had six or seven engineers spending one year to that solution why it went wrong because we didn't figure out they didn't thought about beyond creating a product i mean it's not only engineering it's it's a part of okay your credit solution can you find market to can you have enough resources to support it to stay ahead of competition and we might mistake my worst decision was that we i lead that project without thinking too much about the future and also without thinking about focus because this the same thing they were doing different projects as well these projects were critical for us so it was a waste of time and resources but i draw a lesson from that that focus is really important better to do one thing really good really where something that your customers will love absolutely rather than 1000 things that none of them is completely or not perfect but if not not much usable no and i think that you know that is a a very a good point it's kind of what we touched on a little bit earlier in the sense of having that focus of hey this is the product we're going to do it very well we're going to understand that you know i i'm probably the same thing of you know i always like oh there are all these different possibilities we could do all these cool things and we can you know change all these things and so you get excited about a lot of different areas of technology which isn't bad and that's what you're how you keep you know keep innovating and keep creating new products but when it gets to the detriment of now you're no you know you lose focus and you're doing those products that are maybe good next generation or things you can do in the future at the expense of doing something well now it can be detrimental so i definitely think that makes sense so now the second question i always ask is if you're talking to somebody that's just getting to a startup or a small business what would be the one piece of advice you'd give them uh let me think a couple of seconds i'll advise that person to sit really high standard for team and keep it consistently because on the uh again it it's not the product that matters because businesses startups change their product their business model a lot and they experiment with that but having really great is uh key to success and this is what i'm proud of having great team attendant no i think that i think that is a great piece of advice and that definitely something that people should take to heart well now as we wrap up with the uh podcast um you know people want to reach out to they want to hire they want to use your sas or service they want to help or need help with plugins they want to be a customer they want to be a client they want to be an investor they want to be an employee they want to be your next best friend any or all of the above what's the best way to reach out to you contact you and find out more feel free to contact me through linkedin or check out products or contact even at facebook all right well definitely it sounds like a lot of different places to connect on the socials um and definitely uh find out more so um and i think you also have the the website web10.ohio is that right and that dot io 10 web i said webten ten web dot io dot io so well i definitely encourage people to reach out find out more if you need help in this area or have any other questions about uh tigran's journey definitely reach out now for all of you that are listeners if you have your own journey to tell and you'd like to be a guest on the podcast we would love to have you feel free to apply to be on the show could just go to inventiveguest.com few more things as listeners one make sure to click subscribe to your podcast players so you know when all of our awesome episodes come out and two leave us a review so other people can find out about all of our awesome episodes and last but not least if you ever need to help with patents trademarks or anything else just go to strategymeeting.com grab some time with us a chat thank you again tigran for coming on the podcast and wish the next leg of your journey even better than the last thank you very much you

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You Need A Village To Make A Business

You Need A Village To Make A Business

Dr. Troy Hall
Devin Miller
The Inventive Journey Podcast for Entrepreneurs
7/12/2021

You Need A Village To Make A Business

Rely on other people. Figure out what you are putting into your brain that is going to create the actions you are going to break. Surround yourself with good counsel. With people that you trust. With people that will give you good information. People who are not looking to try and profit from you, but people who are really looking who will build you up and support you. You need a village to make a business. You need individuals and, you have to rely on other people to help you. It's not a weakness. People think that it is a weakness to ask for help and, what I say to them is this the weakness is you are doing it and doing it wrong when you could have asked somebody to help you. That's the weakness. The weakness in asking is not a problem. It's only when you think that you know everything that's the weakness.

 


The Inventive Journey

Starting and growing a business is a journey. On The Inventive Journey, your host, Devin Miller walks with startups along their different journeys startups take to success (or failure). You also get to hear from featured guests, such as venture firms and angel investors, that provide insight on the paths to a successful inventive journey.

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ai generated transcription

rely on other people figure out what you're putting into your brain that's going to create the actions you're going to break and surround yourself with good counsel with people that you trust people who will give you good information people who aren't looking to try to profit from you but people who are really looking who will build you up and support you you need a village to make a business i mean it's really true you need individuals and you have to rely on people to help you and it's not a weakness you know people think that it's a weakness to ask for help and what i say to them is this the weakness is you doing it and doing it wrong when you could have asked somebody to help you that's the weakness the weakness and asking is not a problem it's only when you think that you know everything that's the weakness [Music] hey everyone this is devin miller here with another episode of the inventive journey i'm your host evan miller serial entrepreneur that's grown several startups in the seven and eight figure businesses as well as the founder and ceo of miller ip law we help startups and small businesses with their patent and trademark if you ever need help with yours just go to strategymeeting.com we're always here to help now today we have another great guest on the podcast uh dr troy hall and give you a brief introduction so um dr troy uh was going to college uh quit to marry his sweetheart and then spent 13 years getting a degree after that had a friend offer him a job as a strategy officer also went out and got an mba with his daughter at a period of time and then went on to get a phd and then wally is or while he's working to get all this degree started a few of his endeavors that he he'll talk a little bit about now and then also got into uh being doing consulting as well as being an author so with that much of the introduction introduction welcome on the podcast well thank you devin it's good to be here so i gave kind of a much quicker overview to a much longer journey so maybe take us back a little bit in time to kind of when you were uh going to uh going to college and what made you or stop for your sweetheart and then how you got re-engaged and tell us a little bit about your journey well thanks uh so here's the the story kind of works a little bit like this and i'm one of those individuals that is much more interested in the journey than the destination so as a child i didn't know much about what i wanted to be when i grew up except i wanted to be a superhero and so so one of my ideas of how i would have superpowers is i would take these smarties candies and i would create a power for each one of the little uh pellets that i would eat and so each one of those pellets and became a superpower so for me my journey began kind of thinking about um you know just trying to figure out in life uh one first of all i knew i wanted a relationship so that's why mirroring my high school sweetheart was an important aspect i thought at one time i might go into theater and so i dabbled at that i've certainly done it before you get too much into your journey so theater was that you know so you went to high school how did that go were you going to college at the time because if i remember we chatted a bit before you were going to college and then you dropped out to follow your sweetheart or moved or something of that nature is that right well the story is is that she's was always the sweetheart through the whole process but i did start out going to college for a couple of years full-time um and then and we did that while we were married that part didn't work out quite as well the theater didn't work out quite as well because i soon began to realize i need money and i was probably not going to get it through the theater although i think i'm a pretty good actor i think i sound really good but hey i have a better face for radio or podcast so the uh so the opportunity for us to decide to start our family was important and so that's what happened but through that process i got this epiphany that i needed to go back to school and some of it came because as i was watching individuals around me get promoted and i wasn't and so and even though i was just out of curiosities for the audience what were you doing at that time so you decided to go to school for a couple years didn't work out theater wasn't working out needed to make the money so when you put that on hold what did you go and do well i was working in a financial institution at the time and um you know and again i was you know it's me doing things or or having a form of intellect around what we're doing was never a problem or an issue because that during that time back in the late 70s and early 80s that really the degree was a was a big deal and not having the degree was a hindrance to my opportunity for advancement so it took me 13 years complete from the time i started two years off married all of that and i eventually uh finished with my undergraduate degree and worked out great one question before kind of going along because all that was 13 years that we jumped all over so i'm going to force you to go back just a little bit so you're working you know you do a job for a period of time you know was that a single job was it kind of going between different jobs or because you mentioned a little bit hey you know the culture was i needed a degree in order to progress and whatnot so what jobs were you doing was it a single path that you worked for for 13 years or did you go a few different jobs or kind of what was that what transpired over that period of time well that's yeah it was 13 years in the same organization so i started started really as a part-time teller in that position and then eventually worked up into various levels of management i ended up working in a number of different departments in the institution and so things were going well i mean i was always within a year or so getting some sort of promotion advancement new career opportunity i even had an opportunity to be part of a conversion team and at the time in the early 80s it was a big deal of savings and loans and the savings and loans debacle and so those financial institutions were available for banks to buy so i was working in pittsburgh at the time and the bank that i worked for purchased these facilities out in philadelphia and because i had so much background of the things that i was doing and i again was working on my degree at the time i had an opportunity to be part of the conversion team and that just totally changed my mind about you know how things you know what to do it really gave me a much more feeling about an entrepreneurial spirit running a company the kinds of things and decisions i mean i really got to see a macro level of how you would transform an institution from what it was to something else and it was just a really great tremendous experience i was with a lot of talented people at the time um who you know really provided great resource and for me it's part of what i've collected you know i have always been an individual this started an early age my mom told me that it was always better for me to be a mister learn it all than a mr know-it-all and so my ability to look for information is important it's why my mantra today is you don't have to know everything you just need to be teachable and it's why in my in the book that i wrote one of the books collision culture proven principles to retain your top talent when i talk about the seven attributes of an effective leader the very first one that i say is teachable because you see if you're teachable it's like it's your mind open to new things and new ideas you're not stuck in one particular thing in one particular way and for me i but i'm very loyal so for me working 13 years for the same organization wasn't a problem until i hit a ceiling and wasn't able to advance to the next level and needed the degree to be able to do that and then once that i had the degree all of a sudden new opportunities opened up and it wasn't just at that same organization i had opportunities at other organizations i was able to leverage the background i had i wouldn't trade the process the fact that you can sometimes get a degree in four years and have no job at the end of the four-year degree i was blessed i had a job and managed to get the degree with the job i had when i was done not only a degree but i also had 13 years of experience that went with it it made me extremely marketable no i think that that definitely makes there makes perfect sense now one question that i i think when we talked about before the podcast that you mentioned was that you also when you went back you were to get a degree you went and did an mba with your daughter as well was that during this period time or did you get an undergraduate and then come back and get an mba or kind of how did that go into your journey so a couple of of uh career uh changes uh the nba happened so so the story for for that but how i got there was um i ended up uh working for a larger financial institution in the columbus ohio area so from pittsburgh to columbus ohio and then that that particular institution wanted to make some internal changes i wasn't as excited about those internal changes and then i had an opportunity to start my own business so i partnered with a individual who ran a printing company and i did all the marketing for those clients who did print services i was able to provide an extension so i created an entire department of graphic artists and individuals who would be able to work for those institutions and we were doing all the printing work so we were able to design so that we could actually print and again you can when i hear the word print you're going oh my gosh you must be talking about the 1990s and the answer would be yes i was because that's when print media was really big and you know building catalogs and brochures and all these types of things and doing four color press work and and really understanding that but what i had an opportunity to do is because of again my background i was able to go into these companies and i sat with the senior leaders and and key stakeholders to projects that i was able to not only talk about the marketing but i was able to relate it to the sales of the organization and to other other business units that might be impacted by it and to some degree i had a couple of clients that actually invited me into their senior management meetings and i would actually sit and be a part of it i didn't speak but i was actually there to hear and listen because i could translate those strategies later on into what they would be doing in the organization well after a while one of the clients and because then i have clients and the clients kind of approached me for a job now i'm going to pause on that for just a moment because i wanted to go back one of the things that motivated me to get that degree over 13 years is not only seeing people move on was that i had this thought this epiphany thing that that showed up to me that said that maybe one day if i didn't get this degree what if i lost a great job opportunity because i didn't have something that was needed for it but it was something that i could do something about not that i'm some victim of circumstance but that i could actually work on getting a degree i could have it it wasn't there was nothing keeping me from doing it and what if that degree was a requirement to be to get advanced so so if anyone has done their own company and you have done that you've talked about startups and so forth you know that running your own company is not a walk in the park there's a lot of work that has to that goes along with it i was exhausted from all the travel all the work that had to be done to do that and i had just this tremendous opportunity to come in again at a senior level position and run a financial institutions division several divisions of it and so i had this great meeting the the ceo is brand new to the to the job i've known her from a previous opportunity and she approached me and we had all this worked out all mapped out of the things i would do got the salary got the benefits all of that and guess what the last question she asked me before she finally made the offer did i have a degree she said her board gave her complete authority to hire anyone she wanted did not have to go through any review process whatever she knew the person well enough she could offer them a job but that person had to have a degree there it was that was the whole turning point for me i spent about nine or ten years at that organization in c-suite i then transferred to another financial institution in the c-suite so i spent over 25 years as a c-suite and really have been using all of this experience from that first 13 years being on a conversion team so for me it's not just about acquiring knowledge and information and i tell folks when they say when i do executive coaching and i work with them and i go you know you heard that knowledge is power right and the person said she asked and i go but you know that's not the whole story that's not the rest of the sentence and they'll say what is it and i say it's knowledge is power when it is being used if you hoard knowledge and information it doesn't make any difference it's using it so when you say that someone is speaking wisely or that they have wisdom it's because they have applied the knowledge and information that they've had so for me it's always been about getting information being generative in that process of always learning and figuring out how to adapt and how can i be diverse and what will i experiment with and and how will i be a good steward of what it is that i've been given or the opportunities i have and to be able to leverage them and so that has you know allowed me to have a 44-year career as well as a 44-year marriage with my sweetheart two kids six grandkids in that process and now i've created a micro business inside of a business and been working now on my consulting and my executive coaching work and i've been able to do it for for individuals around the world and now one question on that great thing you've been working with you got that you had the degree when it was the time that was needed you got the job you've been doing that getting you know higher or higher up level in an organization how did you get into kind of doing the consulting speaking gigs you know and all of that what was the motivation was just hey enough people were asking or you had a story you wanted to tell or kind of how did you get into that or what what prompted you motivated that okay so talk about how i got into that but i forgot to answer the question about the mba so we need to make sure we don't want people like going like does this guy not pay attention to the questions i just got sidetracked on a little rabbit hole so i need to come back and rewind so the mba program worked like this i had a great job i didn't need the mba but here's what motivated me i was hired as the successor to the ceo and what i knew was that in the in that organization i was surrounded by cpas people with military degrees people who ran very successful in large businesses i just didn't want to be that guy who thought i knew so much going back to you know you don't have to to know it all and i learned it and i wanted to be the right candidate i wanted to be right for the organization i wanted to earn my spot to be the successor not that it was handed or given to me i was taught you work for what you want so i decided to do an mba program and it resulted in my daughter saying to me she says dad wouldn't it be great if we did mbas walk across the stage together well i'm a romantic at heart and i thought oh my god that'll be great well two and a half years later i end up with my degree she has gotten married and now is expecting a child and she never did the mba but that was okay it was good for her so i had to finish the mba and now you want to know about the doctoral program because that now follows suit before i even finish the mba i had this need and desire to do this phd work and i didn't know why other than i recognized the next level of where authority was being in the way people spoke and so the mba was a nice fit for me to have but the doctoral work was also a chance for me to create an an authority within the marketplace where i could really expand on on the things that i know to do and the things that i've done in my past and that's how i've gotten that's how i got to the consulting and the executive coaching literally i have been a mentor trainer coach i look for teachable moments i've always been trying to help people my goal has been to figure out how can i help improve and how can i help others be successful what can that what can i do i was also taught at a very young age that you help others achieve what they want to achieve and somehow in life whether you call it karma faith whatever you call it you are taken care of if you don't do it for if you don't do it with the intention of the only reason i do it is so i get something back but if you freely do it because you believe it's the right thing to do and helping other people gives you great satisfaction then do that because you will receive more blessings and more opportunities than you could ever ever imagine on your own so as i created my exit strategy from this uh 26 plus years as an executive uh in the c-suite i had to decide well what do i want to do like what do i want to do when i grow up devon what is it and i said what am i always trying to figure that out their whole life i'm still trying and and i i was like you know the rocking chair isn't for me um you know so i knew that i would still want to do something and i wanted to figure out how could i have a meaningful life and a purposeful career and as i began to think about it and i started talking with with folks so i didn't know about writing the books i knew about the phd a phd is in global leadership and entrepreneurship i've been fortunate enough to have tremendous opportunities to travel i've been to 45 u.s states over 60 countries and set foot in six continents and i said if i'm going to have a degree that says i'm a global leader then i better back that up with something more than just a piece of paper and so i began to start to leverage these field engagements that i had when i would work with various organizations and institutions and my current employer was very happy to allow me to get this because every time i would bring knowledge and information back to the organization we could use it again so i had these opportunities to travel so in addition to my own personal travel i was also having this corporate travel that could be a part of the program and so as i'm thinking about my exit and i'm having conversations i i've recognized this as a leader from a very early age i don't have to know everything and i'm not going to know everything and i need help and i'm not ashamed or afraid to ask somebody for help so i just started asking people what do you think or how would you get your voice out there or how would i figure out what i wanted to do and i and through those conversations i also went back and reflected on something that my dissertation chair told me he said troy first of all the best dissertation is a done dissertation so be clear about that get it done he said the other thing is remember you're not solving world peace and you're not curing a disease he said what you're doing is extending the literature he said you're creating something meaningful that wasn't there before but it doesn't have to be a whole bunch of new stuff and he said whatever you do though it's what you'll be known for so that was always on the back of my mind so what was it that i want to be known for so in this degree of global leadership and entrepreneurship my dissertation was on group dynamics with an emphasis on cohesion so i knew i worked with groups i worked with teams i liked working with people that's really energized i get a lot of energy from it so so i knew i would be doing that so as i'm having these conversations about what do i want to do kind of when i step away from this organization where i am today you know what should it be we started having a conversation around an authority voice and once again i was reminded whatever i choose to write about whatever i choose to speak on should be the area that i want to be known for and not just speak for the sake of speaking or writing i mean you could write for the sake you write you can speak for the sake of speaking but if you wanted to do it purposefully which again was my desire then don't be accidental about it be purposeful so as i thought about it it was like well why don't i leverage the dissertation i did all this research i should be able to do something with it and we began um and so when i say we because i had a team of people i considered my my council of people and we were working on this project and we started looking at what was available in the marketplace and what wasn't and there is a ton of information on acquisition i mean you can buy book after book after book on talent acquisition sometimes you can get some that have will give you some training information or onboarding experience some of them may even hint at retention but no one was really bringing retention talent retention to the forefront and it became my niche so uh so then we then created the book all around creating and what what's the whole point of creating cohesion well it's about groups and teams working together what did i know from the research i knew that when cohesion was present in an organization it created performance the performance just just as a as a matter of time just to kind of bring people to the where things are out today so we have a chance to talk about that is before you wrap up okay sure with all that in mind kind of maybe give us a an idea of how that kind of transitioned to where you're at today and what are you doing today so that that and that's that's what happened so the book translated to me creating a foundation of retaining top talent because i knew that cohesion created performance performance created engagement organizations historically have not done a good job of treating their employees like they are their greatest asset they talk it but they don't do it and i knew that there was a tremendous cost that was involved in having churned from your employees now you might have some term in some entry level but really for your executive levels and your higher levels you want to be able to retain those people and you need to create a culture that will allow you to retain them and that culture has to be built on something intrinsic not extrinsic because your extrinsic values only happen for a short period of time they're only for the moment in which you receive them but something intrinsically how you feel how you react your emotional connection to something lasts so much longer than than what the extrinsic factor so that's what led me to actually doing it and the consulting work listen i've been consulting in executive coaching for years i just never called it that so the opportunity was leverage what i did with the book launched the book became a best-selling title provided information i wanted the book to also include everything that people needed i didn't want to write two or three versions and trick people into buying one then buy another and buy another because it's really not about buying the books it's about taking the information and applying it so you have wisdom and if i wanted to help people then i needed to write a book that helped people not tease them so now just diving in so that kind of brings us a bit to where we're at today and loved our fun journey to hear and as we are unfortunately running toward the end of the podcast and i always have two questions that i'd love to ask and that and they're always insightful so we'll probably jump to those now so what the first question will ask is now that we've kind of brought your journey up to where you're at today and you've talked a little bit about that along that journey what was the worst business decision you ever made and what did you learn from it okay can you repeat the question for me one more time sure what was the worst business decision you ever made and what did you learn from it um well the worst business decision that i made was one again if you want a very specific but i'll give you a conceptual idea and it is um it's not trusting i didn't trust people to do their job and i felt i had to do it for them and as a result i created a lot of a lot of friction that didn't need to be created that if i had done my job in making sure that i checked with the person they had all the resources that they have then they could have done the job that they wanted to do but i i tried to do it myself because i didn't feel like they were going to do it up to my par or my standard and instead if i had been a better communicator in what i was doing if i had trusted of them in what they were doing i wouldn't have made that mistake and so uh so today i know how to safeguard against that no and i think that you know that one's a a good one to learn from and i think it's an easy mistake to to make because a lot of things a lot of times i think the thing that pushes people towards being an entrepreneur being a you know self-starter that is that kind of type a personality to where hey i can do it better than everybody else i'm smarter than everybody else and i can you know i know what i'm doing and some of that may be true and a lot of times it's not but regardless that's kind of the mentality that you almost have to have in order to push yourself forward but then as you get into it in order to um you know allow other people to grow to expand to be here to develop their own talents you have to take that step back so i definitely think that that's a good lesson learned also needs a mistake from a second question i always ask is um if you're talking to somebody now that's just getting to a startup or a small business what would be the one piece of advice you give them well the best piece of advice i would give them is rely on other people figure out what you're putting into your brain that's going to create the actions you're going to break and surround yourself with good counsel with people that you trust people who will give you good information people who aren't looking to try to profit from you but people who are really looking who will build you up and support you you need a village to make a business i mean it's really true you need individuals and you have to rely on people to help you and it's not a weakness you know people think that it's a weakness to ask for help and what i say to them is this the weakness is you doing it and doing it wrong when you could have asked somebody to help you that's the weakness the weakness and asking is not a problem it's only when you think that you know everything that's the weakness no and i think that that you know it does i think i get that in the sense that people oftentimes will say you know i need to be able to do it i need to do it myself i don't want to ask for help i don't want to ask you know friends or family or employees or appointments or anything else because i want i want to show that i can do it and yet those are oftentimes your best resource and the ones that have the most depth of knowledge the ones that are the most likely to help you and to pitch in and everything else and so i definitely think asking her having that mentality will know i'm going to ask for help i'm going to get all the reason or take advantage of all the research i can or the ones that are going to be successful i think that's a great piece of advice well as we as we wrap up so you've got books you've got you know coaching you've got training you've got other things that people want to reach out they want to be a um they want to be a customer they want to be a client they want to get more information they want to be an employee they want to be an investor they want to be your next best friend any or all of the above what's the best way to reach out contact their contractor find out more well i direct them to the website it's dr troyhall.com and there you'll see the books you'll see the resources you'll see the services and there's a connect form that'll that brings it right to me and once you fill that out and give me an idea what you want to talk about then we'll connect and we'll make it real and i'll then share even personal phone number information i mean whatever we need to do there but it's so much easier just to work it through that process and if you want to connect with me on social media it's at dr troy hall so good it's only 10 letters oh plus the dot com there you go that's a that's a great way to reach out definitely encourage people to uh check it out find out more and uh and uh and utilize the wealth of knowledge well thank you again dr troy for coming on now for all of you that are listeners uh if you have your own journey to tell and you'd like to be a guest on the podcast feel free to go to inventiveguest.com and apply to be on the show do more things as listeners one make sure to click subscribe in your podcast players so you know when all of our awesome episodes come out and two leave us a review so everybody else can find out all of our wrestling awesome episodes last but not least if you ever need help with patents trademarks or anything else feel free to reach out to us at uh miller ip law by going to strategymeeting.com thanks again dr troy for the coming on and uh wishing the next leg of your journey even better than the last great thank you so much

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Just Go Out There And Do It

Just Go Out There And Do It

Aaron Kozinets
Devin Miller
The Inventive Journey Podcast for Entrepreneurs
7/10/2021

Just Go Out There And Do It

Just go out and do it with as minimum investment, both monetary and time, as possible. I think a lot of new entrepreneurs that I see are infatuated with starting the next Facebook. To do that, what they do is they build out this huge idea with all these different layers that they don't know anything about actually doing. But it all sounds great to them so, they pitch that to people. And people maybe like it, maybe don't but tell them it's cool. Then they go out and try to raise money and put together business presentations. I think being prepared can help and, I think raising money can help but, I am a huge advocate in just going out there and doing.

 


The Inventive Journey

Starting and growing a business is a journey. On The Inventive Journey, your host, Devin Miller walks with startups along their different journeys startups take to success (or failure). You also get to hear from featured guests, such as venture firms and angel investors, that provide insight on the paths to a successful inventive journey.

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ai generated transcription

just go out and do it with as minimum investment monet both monetary and time as possible i think a lot of new entrepreneurs that i see um are kind of infatuated with starting the next facebook and in order to do that what they do is they build out you know this huge idea with all these different layers that they don't know anything about actually doing but it all sounds great to them so they pitch that to people and people maybe like it maybe don't but tell them it's cool and then they go out and try and raise money and put together together business presentations and i think being prepared can help and i think raising money can help but i'm a huge advocate in just going out there and doing it [Music] hey everyone this is devin miller here with another episode of the inventive journey i'm your host evan miller the serial entrepreneur that's grown several startups in the seven and eight figure businesses as well as the founder and ceo of miller ip law where we help startups and small businesses with their patents and trademark if you ever need help with yours just go to strategymeeting.com grab some time with us to chat and we're always happy to help now today we have another uh great guest on the podcast aaron cosmets and hopefully i said the name close to being right and uh just as a quick intro on that uh aaron grew up uh or growing up in high school um always had little uh businesses that he'd run to make money you know client hustles and whatnot wanted to be an entrepreneur um had college and some internships uh or did several internships at uh different startups to kind of figure out what he wanted to do and what he was good at graduated in business and public relations from the university of southern california wanted to uh work at a startup to connect influencers with fans um found it was time consuming to find the influencers and so decided to start his own business to help start a fine influencer and he'll get into a bit more of that um after he learned the ins and outs of the industry and uh then he uh was uh grad or graduated come into that full time and been doing it ever since so but that much is a as a brief introduction welcome on the podcast aaron thanks so much and uh it was a good job on the introduction there all right i do my best so with that i gave kind of the brief 30-second version of the much longer journey and so why don't you take it a bit back in time kind of into high school doing the odds and ends doing the side hustles to make money and how your journey started there yeah um i think one of the main thing that made me really love entrepreneurship uh was in high school a buddy of mine we would put on these little events uh where we would book a venue we would charge people uh to come to the venue and then we would have to pay the venue we would have to pay for a dj but then we got to keep all the rest of the cash and i just loved the thrill of you know having all that risk and then having to go out there and sell and if you made a lot of money i think you know i once profited like 3 000 in a couple weeks event into a 16 year old that's a ton of money so i was pretty set then that you know i probably didn't want to do events um but being an entrepreneur was really fun i didn't want to you know sit at a desk and listen to someone else tell me what to do uh no i i knew that um you know in order to be happy i think i i had to kind of be my own boss and start my own business no i think that you know i think that's that's first of all it's cool i always think it's amicable for people that are in high school to figure out side hustles ways to make money ways you know rather than just going to parents say hey i need the new you know new clothes or i need i want to go get a car or whatever and you know they they pay for it or they tell you no or whatnot say hey i'm going to figure out how to make money and how to do that and i think that you learn a lot of good lessons and set you up well in life so so now as you're you know you're wrapping up high school you're deciding to go off to school you know how did that work where did school start you i think you mentioned a lot of startups you work for different startups or intern uh during school you're also getting the degree so tell us a little bit about how that there that trend part of your journey went out there worked out yeah actually when i was 18 so i knew i wanted to be an entrepreneur uh and my dad came to me and he said look you want to be an entrepreneur you should take the money that uh instead of going to college and you should go start your own business right now and i looked at him and i was like dad look i'd love to but i don't know if i'm ready yet i don't know what to do i don't know the first thing about business and you know i want to enjoy college so he's like well it's your choice um but that's what i would do if i were you um and i think i made the right choice going to college because i don't know that i would have been ready i didn't have the network and i wanted to you know enjoy college still um so but i went in with the mindset of i want to come out of this with a business so i knew the whole time i won't you know college to me would be a failure if i was taking a normal job after college uh so at first what i was doing is interning at all these startups and really trying to figure out one what's a good idea that what i want to do to what kind of boss do i want to be who are people that i respect and that are good bosses here and who are people uh that i don't respect and why don't i respect them and how can i not be like that when i start my own company uh and then really just try to get as much experience as possible so that um you know i can know what i like know what i don't like know that you know there's gonna be uh rules that i have to hire for and stuff that i will actually be able to do myself so i did a pretty good job of interning at a number of really interesting startups one of which was a company called tiptalk which connected influencers and fans so you could actually pay an influencer on their platform and ask them any question about anything uh and mine is pretty awesome because it is the same name there's a huge platform called tick tock was it that's a talk or was it a different one no it's uh it was called tip ti oh tip talk i heard you talk i'm like but i didn't feel like it was the same things online so i thought i'd clarify so appreciate that i'm glad you clarified that because there probably would have been a lot of confusion there uh this is before tick tock was even a thing um and and tip talk the app that i work for no longer exists but while i was there i kind of i realized okay uh you know my job is to find all these influencers well it's really hard to do in bulk i was going through instagram i was going through youtube just doing searches and you know it's fine if you want to create a list of 10 20 but when you're trying to reach out to 100 a day it's not easy and there was a lot of there was software out there that we looked into and a lot of it was you know tens of thousands just to access the software and and just mainly focused on the bigger influencers which at the time the app really couldn't afford to get them on they wanted a lot of kind of micro influencers so i was like well there's got to be a better way and you know there's most of the industry is really just set up for these big companies with big budgets uh so the next summer while a lot of my friends were out there looking for internships i was like well why don't i come up with an mvp and start something where you know can help companies of all sizes really work with influencers in a way that makes sense to them and that's what i did i started off really small and i you know i didn't come up with a huge business presentation i didn't try and raise money beforehand i just went out there and started selling and started figuring out what you know what people were looking for and how i could do that effectively no and i think that that you know first of all i think just backing importantly that you know going into college saying hey i know i'm going to be an entrepreneur if i don't come out of this i don't come out with doing my own business it was a waste of money so to speak so let's make sure that i do a whole bunch of internships perfect startups and figure out what it works i think that certainly is that you know that's a great way to approach college it's a way to not just simply go and get a degree but also you leverage it as a way that hey i'm coming out of here and i know what i'm going to do and i've already got experience and start doing it so so you worked with the you know that company that start up for a period of time tip talk as opposed to tick tock and uh and you know work with them and you know get that hey there this is difficult it's very time consuming it's you know it's not very efficient there's got to be you know and that's where you kind of get your startup got to be a better way and i think i can do it better and i can figure it out so after you kind of learn the ins and the outs of the industry you know how did that transition to wanting to you know to using it as a way to start your own business or do your own thing how did you how did you kind of make that decision how did you come to that realization how did you get started yeah basically i just started doing some more research on my own um so i was going through and looking up different influencer search engines that were out there um and i found one that i thought looked interesting and could help me to find influencers so what i did was uh i purchased them i think it was around six hundred dollars per month so i purchased it for one month i think i probably at the time had about a thousand dollars in my bank account so it was a it was a substantial investment for me um at that time and really just went in and would do some searches so like fashion influencers and would download from them and categorize each of the influencers as i saw fit so for that whole month whenever i had a free minute i was just downloading influencers and kind of creating my own little influencer database so at the end of that month i had maybe it was around 30 or 40 influencer database that was categorized and then i went to go and start selling uh and the first thing i did was i query i i started freelancing so um i went on fiverr i went on upwork and i would just try and get clients right away i probably got my first client within a week for for ten dollars where i just made them a small little list of influencers eventually over that summer i was a hundred two hundred i worked my way up maybe to about five hundred dollars so still really small campaigns but it was great i couldn't do what i uh you know the packages that i'm able to sell now without getting that experience um and it was really good because i was able to work with you know a hundred companies maybe all with different size package but really to understand uh the nuances of each campaign what works what's effective what are they looking for what do i say to them to convince them to purchase how do i convince the influencers to work just for free product how do i do this without a budget so doing it at a really small level while can be frustrating especially if you're not a college student and you have bills to pay it's probably not always possible but was really helpful for for learning the ins and outs of the industry and doing so without a budget to spend no i think that that's awesome you know taking that bootstrapping it getting clients getting revenue and you know without a big budget you know kind of figuring out how to make it work is definitely i think a great way to go so now as far as the timing when you started to do kind of your own business and get that going were you still in college did you graduated what was it i just curious because you said your goal of going into college hey if i don't come out of here either having my own startup or knowing what i'm going to do college will be a failure so how did that work out timing-wise were you a success did you come out of college with your own startup or were you a failure but you recovered from your failure i'm happy to say that i was a success so i started that the company i think when i had about a year and a half left of college so for that next year and a half i never took on any more jobs i was a you know a full-time student who also ran this company uh and it was really great because i you know the university saw that you know i was an entrepreneur and they wanted to help me so a lot of my professors would talk to me about my business and make introductions and i really met a lot of people um that have been really helpful to this day just be because i had that business because i was a little different and was grinding on the business but for that year and a half i took on a ton of projects i learned a lot and i didn't make a whole ton of money uh but it set me up for right when i graduated to have a plan in place have a network in place and have the knowledge in place uh to actually go out there and be able to succeed so i was a student entrepreneur for a year and a half uh and then immediately graduating i said okay this is my full-time job uh i'm going to charge more i'm going to get more clients and i'm going to make this work i think that's that's awesome so you one checkbox success that's awesome that you were able to come out of school and uh be able to make or have that startup that you're already working on now as you're coming out of school and you make that i assume it when it became your full-time endeavor you you know you were continuing to grow it to make more money to uh build it into a business how has it gone since then has it been a hockey stick straight to the top and you made millions of dollars has it been one where it's been ups and downs still figuring it out bringing on other employees staying on solo kind of how has that gone for you since ever since graduation yeah so since graduation you know i was committed i said i gotta make this work uh and i was grinding non-stop on it and the pandemic actually helped the whole world shut down everyone needed to go online find new ways to to reach people and you know this was my life for like this was i'd wake up in the morning work on influence hunter go to bed still be working on influence hunter uh at around may i think i had about five or six full-time client uh like month of recurring clients which was at a a point where i was uh able to you know um sustain myself and sustain my business pay myself which was great but i had no more time to take on any more clients i was basically at capacity uh and a close friend of mine um came up to me and he said you know i love what you're doing it's super interesting um you know i just got a full-time sales offer for six figures uh but they've delayed it because of the pandemic and i don't start for another three months so i've got literally nothing to do do you need any help with your business i'd love to help you for free and we can figure it out later if it works and you told them no right you're like oh i would never want free work for somebody that will help me out that would be a terrible idea yeah i wish no i uh i badly needed help at that point it was the perfect timing um and he's a really smart guy someone i'd always wanted to work with but you know the stars kind of align there and i said absolutely like please i have so much that i'm trying to do so he came in and he basically immediately started working full-time for me working the same crazy hours as i was uh within a few weeks we both realized that this was working out and he said look um you know i want to work for you can we come to something that made sense and i brought him on as a business partner and he turned down that six-figure sales job and committed to building influence hunter uh with me um a year later we're we're still together and we have about 10 full-time people now so he did an amazing job one of the first things we did was we hired a full-time account manager so someone in charge of overseeing all of the actual campaigns who after a couple of months uh quit uh her full-time job and um you know allowed us allowed me to not actually be running all the day-to-day within the campaigns which i couldn't have grown my company to around 30 active clients the way we are now well you know there was no way i was tapped out at about five or six no i think that it sounds like it was a continuing to grow up bringing people on that was a great opportunity both for him and for you and it worked out well that he just decided to stay on with you which is that's awesome and that sounds like it's continuing to be a success and you know i was interesting when you hit the pandemic and i think any change in the marketplace it always causes nervousness but also presents a lot of times an opportunity that you can now say okay how can we leverage this to make our business even more successful because anytime that there's a change in the marketplace people either will try and wait it out they'll you know they'll start to lose sales or they'll adapt and grow so it's awesome that you guys took that as a way to continue to grow the business so well that brings us up a bit to you know what your journey is at and where you're at today and a little bit of where you guys are headed and so with that we'll jump to the two questions i always ask at the end of each podcast um the first question i always ask is along your journey what was the worst business decision you ever made and what did you learn from it the worst bit the worst decision i ever made uh was probably uh not wanting to hire at first so i worked on this business for a long time and i was so scared that uh people wouldn't be able to do this as well as i could and i think that was kind of naive and overconfident of me to think that you know i'm so smart i'm the only one who can do this because i've found that there are a lot of really capable people out there who are able to do this so that and um also overselling i think when you're you know young and you're especially not just young in age but maybe young just starting a business uh it's really easy to over promise so you really want this client you think okay i can get them you know so many sales through influencers i can do an amazing job let me show my best case study and pitch that to them is like that's what's going to happen to them and you're it works differently for every single business so really understanding what you're actually capable of and the deliverables that you can promise such as like amount of influencers worked with amount of content generated as opposed to just like bottom line revenue promising down in sales uh so those were probably two of the the biggest business mistakes uh i made was one not giving other people enough responsibility to start uh being scared to give uh other people roles that i thought i could handle and then two over promising clients because it can be an effective sales tactic but you know if you don't deliver you run into a whole other bunch of problems now if anything i'm too honest with what will happen i'll let them know because i've reached the point where i would rather them not be upset two months into a six-month contract i'd rather not have them as a client than get you know have them upset no and i agree with john all friends i mean one is it's always hard as an entrepreneur especially when you start it up it's your baby it's your own thing and you wanted to you know you want to success you're best of them to as you bring people on you still want to say well i can do this better i can do it quicker it's going to take me as long to train them it's just doing it myself and for all those reasons you just hold on to things so tightly that you know you almost can sometimes hinder the growth of the business because you're not allowing others to do the things that you aren't adding as much value or they can be done by other people such that you can focus your time and attention on the things you really add value and others can't do nearly as well but i think it's one where everybody almost has to learn that lesson and go through that experience you get as one where until you've done until you've gone through it you never fully understand it and then the second one i agree with you as well it's always easy you know short-term gain sometimes if you over deliver over-promise then and you under-deliver sometimes it will initially come out of the client because you're over-promising the game you'll get create all this value and you have now as you start to under-deliver they're not going to be long-term clients so i always agree with you i think it can be a short-term successful sales tactic but harmful long-term to the business so i think to your point it's always better to honestly either under promise or just honestly promise this is what we can do this is realistically what we're able to do in the timeframes and the budgets and what and then let them know so they can make that informed decision so i think those are great mistakes that are easy to learn or make but also great ones to learn from so now we jump to the second question and before we get to the second question this is a reminder we also have the bonus question after this episode where we'll talk a little bit about intellectual property so if you're interested in that make sure to stay tuned after the end of the episode um but before we jump to the bonus question wrapping up the second question which is we're talking to someone that's just getting into a startup for a small business would be the one piece of advice you give them just go out and do it with as minimum investment monet both monetary and time as possible i think a lot of new entrepreneurs that i see um are kind of infatuated with starting the next facebook and in order to do that what they do is they build out you know this huge idea with all these different layers that they don't know anything about actually doing but it all sounds great to them so they pitch that to people and people maybe like it maybe don't but tell them it's cool and then they go out and try and raise money and put together together business presentations and i think being prepared can help and i think raising money can help but i'm a huge advocate in just going out there and doing you know my business was profitable from day one because it had to be i didn't have any money to spend i spent all my time doing two things one selling the business and two figuring out how to do my service more effectively now i'm in a service business so it's a little different than some other sectors per se uh but i think that that was the best use of my time it was better use of my time than it would be to be making presentations and pitch decks and pitching to people um you know i was selling to actual customers and i was performing the service that i was selling and all my time was spent trying to find a better way to do those two things and i think you know as uh you know if you're doing your first startup i think you should try and focus on spending as much of your time doing those two things no i agree i think what even if it's a product a lot of times you know you can get a now i hate the word minimally viable product just because it always makes it sound like i'm going to put out the crappiest product as quick as i can and it shouldn't be a crappy product but i think you can find ways of whether it's a service and or product-based business often times you kind of buy into well i have to have huge investors lots of money and everything else and there's always there's some exceptions where that's true but most of the time if you look at it work hard think about it and strategize you can oftentimes figure out a much more minimalistic way to get started and start to be profitable such that you can grow into that envision as opposed to trying to go zero to 60 a month so i think that's a great piece of advice well as we wrap up and before the bonus question that people want to reach out to you they want to be a client a customer they want to be connected in sponsors they are an influencer and they want to have you represent them or utilize your services they want to be an investor they want to be an employee they want to be your next best friend any or all of the above what's the best way to reach out find out more and connect up with you i would say linkedin so you can reach out to me aaron cosmets k-o-z-i-n-e-t-s if you add me on linkedin i'll drop me a note i'll probably connect back or you can reach out to me at info influence hunter dot com and i would respond to you there awesome i definitely encourage everybody to reach out i think it's a great opportunity great platform and definitely worth checking out and supporting so with that thank you again for coming on the podcast it's been a fun it's been a pleasure now for all of you listeners out there if you have your own journey to tell and you'd like to be a guest on the podcast feel free to go to uh inventiveguest.com apply to be on the show two more things as a listener one make sure to click subscribe in your podcast please you know when all of our awesome episodes come out and do leave us a review so other people can find out about all the awesome episodes and last but not least if you ever need help with patents trademarks or anything else through business just go to strategymeeting.com grab some time with us to chat now with that is now we wrap up the normal part of the episode i always love the bonus questions because it's kind of fun we get to switch gears a bit you get to take the you get to take over the hot seat and get asked me ask me a question that i get to take over and answer and so with that i'll turn it over to you as to what is your top intellectual property question yeah well i hope you don't mind me asking this and you're able to answer it because i don't know if you will but i'm curious what is your least expensive patent you've ever worked on and what is your most expensive patent you've ever worked on and if you're not able to tell me the dollar amount maybe can you at least tell me what they were i'm sure yeah i'll um and i would i'll take it from a total investment you know start to finish in other words you can you know prepare and file is one thing versus getting it all the way through to get a issue patent so least expensive is zero dollar i guess not zero dollars i was gonna say zero dollars should be a bit fascist because i've done several of my own so i've done i love startups i've done some of my own startups the first that patent i actually wrote all the way through was for the business i started in mba school which is now evolved into a nine-figure business um but that was the first business i ever or first patent i ever know i've done other work and i got experience work for law firms but i wrote that one all the way through was that one so that one other than the cost i think it was two or three hundred dollars for the filing fee to do it i filed my own patent did it myself now i wouldn't recommend that for most people because i had experience i was an attorney i knew what i was doing and so it's not the same thing as doing it yourself and that's a whole different discussion that would probably be the least expensive but one probably the most expensive the bar to look at and that's not a question i thought of before you probably if i already get into some of some of them if they're very niched very specific and it's a very crowded feel a lot of people have already invented in there and you're doing a very narrow difference or a change or modification it could take longer there's probably been patents i've worked on that have reached the whole process 20 to 25 000. so that's a outside the norm they usually don't take that much to get through but some of them we fought a lot longer we did a lot or it took a lot longer and it was good motivations it was worthwhile for the decline for those ones so you can range anywhere from two or three hundred dollars like when i originally filed my own patent while i was still finishing up mba school law school for my startup all the way to businesses that are willing to fight the long fight a good fight because so that gives you a bit of an idea of kind of the range of the different patterns i worked on so fun question one i hadn't actually thought of so that kudos to you for asking a good question so with that we'll go ahead and wrap up the podcast thank you again aaron for coming on it's been a fun it's been a pleasure and wish the next leg of your journey even better than the last same to you uh it was awesome being on and i appreciate you having me you

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Stick With It

David Wachs
Devin Miller
The Inventive Journey Podcast for Entrepreneurs
7/9/2021

Stick with it. I mean, it is a two to four to five-year process. First of all, I would say today is the day to start a business. Tomorrow is not as good as today. The reason being; I know everybody stuff on their plate but, the older you get, the more responsibilities you have. You have a wife. You have kids. You have all these new responsibilities that are going to make it harder and harder to start a business. Thankfully I started the last company when I did not have a wife and kids. It allowed me to focus all my time, potentially too much time on the business. So I would say start immediately. Then I would say stick with it.

 


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stick with it i mean it is a two to four to five year process first of all i'd say today is the day to start a business tomorrow is not as good as today the reason being and i know everybody has on their plate and everything else but the older you get the more responsibilities you have you have a wife you have kids you have all these new responsibilities that are gonna make it harder and harder to start a business thankfully i started the last company when i didn't have a wife and i didn't have kids and it was it allowed me to focus all my time potentially too much time on the business so i'd say start immediately and then i would say just stick with it [Music] hey everyone this is devin miller here with another episode of the inventive journey i'm your host devin miller the serial entrepreneur this uh grown several startups and the seven eight-figure businesses as well as the ceo and founder of miller ip law where he helps startups and small businesses with their patents and trademarks if you ever need help with yours just go to strategymeeting.com grab some time with us to chat now today we have another great guest on the podcast david wax and uh david uh in his own words always wanted to be an entrepreneur so when he was uh five he would uh go around with his brother's wagon from gordon's store selling different stuff candy he uh sold birthday the kids for a period of time and people had emergencies and everything else and then started a business while in high school built and sold computers uh this was the day before you would just buy computers off the shelf so to speak um and then did that went to university got an engineering degree in software as well as in business um and then uh chose the the software how did that work for i do it i worked for a startup for a period of time graduated 2000 did the alternator did a consulting firm um with um health floor businesses with dot com uh when then did equity management for a period of time went into investment firm did that and then moved back to where he was from which was phoenix dad was into real estate and got into doing some real estate related uh software and programs and getting that um and then sold that uh business and started his current business so that much is a brief introduction welcome on the podcast david thank you devin really really nice to meet you and thanks for having me on your show absolutely so and i just gave a brief introduction to um to your full journey but yeah maybe yeah take us back a bit in time and to the the point where your uh five-year-olds are pulling around your wagon and uh the neighborhood yeah so uh like you said i i always wanted to start a company so when i was five my mom would go to price club it wasn't called costco back then but price club and would buy candies or whatever and then she'd get annoyed because i'd take the bag of candies throw in the back of my brother's wagon and sell it door-to-door once i didn't have any candies to sell so i looked throughout the house for something to sell and i found the first aid kit and i went door to door i was four or five years old knocked down people's door when they answered i said are there any emergencies going on and they looked at me like uh no i said okay i'll try back later and that was kind of my first bout of entrepreneurship and then in high school i started a company called macrologic solutions we built and sold computers and that business grew bigger than i thought it was a little hard to shut it down because i didn't want to um let any of my clients down as far as their technical support needs but um it was funny i used to call up my distributor where i'd buy the parts we used to this is back in the days when people would just build computers you wouldn't go through dell really wasn't a thing yet so um i called my distributor and asked for parts i'd say hello this is david wax i need these parts they'd say okay well they'll be ready and you know at the end of the day i said great i'll send my delivery boy to go pick him up and then i get in the car go down there pick him up and he he was none the wiser and this went on for months and then finally he figured it out that i was the delivery boy and the owner of the company but that that business went well it wasn't huge but it was big enough where we had a good loyal following and went off to college to really study to start a business because i knew i wanted to do that so i picked engineering uh and business from uh engineering from the university of pennsylvania business from the wharton school there and is program called management and technology and you could pick your your engineering concentration or major and i chose um software uh computer science because i thought it would be easier to start a software company than a hardware company that's why i did it so um chose computer science did that took five years to get out and then i worked for consulting firms and private equity and all the rest and then i ended up working for a venture capitalist in san diego and after four months i was out on my ass i got fired without cause i got evicted from my apartment i got in a car accident and san diego which is supposed to have the best weather in the country flooded incessantly they were sandbagging around my apartment um so i took the hint that things were not going so great in san diego and i moved home to er and i could talk about why i got fired and all that it's not i didn't do anything wrong it was it was a crazy experience but now you know you almost have to at least give us a little bit of insight that's kind of like yeah joke just right short of the punchline so yeah give us a little bit of insight i worked i don't want to mention names but i worked for a maniac uh venture i didn't when i was first given the job i turned it down because it smelled fishy and then a year later i was doing equity analysis for credit suisse first boston and they reached out again and they said we wish you'd reconsider and so against my better judgment i took the job in san diego that they were not able to fill for a year i don't know who wouldn't want to live in san diego and who wouldn't want to work at a venture capital firm right but they could not fill this position for a year so something was up but i took the position and here i am some kind of smug cocky you know guy that came out of uh ivy league degree thinking i should be working hard on important projects they had me in the back of their storage room at this vc office organizing random crap that the partner at the vc firm purchased he was an incessant compulsive buyer um he had 30 portable dvd players all broken lined up and i'd have to organize those he'd buy truck tires for his g-wagon and i'd have to haul them out to his car and load them into he was just he was crazy and i'm thinking this is what i used my degree for and my prior work experience and then one day he comes into my office screaming spitting i remember he was yelling at me so much that there was spit flying out of his mouth oh before that i was sitting in my office late at night and i'm working on the computer and i'm all alone in my private office and we look out onto a common hall i looked out onto a common hallway and there's an atrium and in that atrium there's a plastic garden owl inside you know in this indoor hallway atrium so i'm working as hard as i can and you know it's late at night i'm all alone i keep looking over at that owl and i say i'll be damned if there's a camera staring at me from that owl so i walk over to the owl i turn it over and sure enough a webcam falls out i'm just like jesus so anyway so uh the guy was nuts he comes into my office screaming one day i didn't know what he was screaming about he claimed that i sold some stock without his permission but anybody who works in la jolla california knows this guy and they know he's an a total uh control freak and he'd never let anybody sell anything without his sign off and i didn't know what he was talking about and i got fired on the spot and then later they offered to hire me back if i wrote a letter of apology in writing saying i had sold this stock and i'm like are you nuts i'm not doing that i'm not so anyway so i got fired at the same time san diego this is back into 304 03 i guess before you can never keep it straight but uh it was you know the the real estate prices were going through the boom you know through we're going through a boom and my landlord was crazy about real everybody was crazy about real estate and i got fire i got evicted because they wanted to sell the place so um it was all very strange um they had some guy show up at my door doing this motion and i found it very you know pounding your fist into your palm i found it very amusing but anyway got evicted from my apartment which was good because that broke my lease just as i was fired so it all worked out but i moved back to phoenix where i grew up and my you know i was kind of head between my legs because over my prior work experience i made pretty good money but i spent it all paying down school debt i had a really five years of ivy league schooling and it was very expensive and i had to pay it off myself so i spent all my money paying down school debt and i had zero nest egg so when i got you know there was no rainy day fund when i got fired i had nothing i had no money so i moved back to arizona with my head between my legs and i started talking to my dad um and and i said you know i don't know what to do and he said why don't you do something it was his idea do something with blackberries and barcodes to provide information on houses this was before the iphone and qr codes were kind of out but not what they are today and i said well i don't know about blackberries and barcodes but why not do text messaging where you could text in for information on a house you'd see a sign hanging from the real estate sign it's called a writer it's the little thing that sometimes says you know number of bedrooms or baths or i'm beautiful inside we created a writer that said text this number uh house one two three four five to this number to get info in the house when you did that you get the realtor would get your lead but you would get pictures of the inside of the house and the description of the house because the flyer boxes were often empty so i said why don't i do that he said okay so he gave me a roof over my head i was then on unemployment but because he came up with the idea and he was my partner even though he didn't he just gave me a roof over my head he got 25 he actually got uh 50 of the company which moved down to 25 which was still way too much but he ended up with 25 of the company um i never really liked the real estate space so at the same time i did at the same time as developing house for cell which was that solution i developed something else called coupons app which was texting for restaurants and bars to send out drink alerts and uh happy hours or going back really quick and i definitely i don't mean to interrupt your journey so he did that with your partner because it sounds like it's even today with real estate it doesn't sound like it's a bad thing if you're driving by and saying okay a little bit more see the pictures inside see what's going on and get the details before i go into the house and see whether or not i'm interested just curious where did that business go to or where is it still live today is it still going did you sell it off did you shut it down that was all part of yeah that was part of sell it so the umbrella company had two products it had house for selling coupons app house for sell i found very frustrating so um the business kind of died a natural death caused by iphone apps and you know anybody could use you could drive up in front of the house use zillow and get all the info you needed back then that you know back in 2004 2005 there was no iphone there was no zillow though that just didn't exist so you didn't have those options but um i i i started going to real estate shows with my sales force and that type of thing and dealing with realtors can be very difficult uh no offense to your realtor clients but i find that and your realtor listeners but they're they're they're the cream of the crop so we're talking about those other ones right i find they're of one of two camps they're either too poor to afford 24.99 a month for three real three signs and the service that goes with it or they're so rich what you offer them doesn't matter so they're not interested so they're either fat and happy or poor and you know broke um and regardless it's 24.99 they always want a deal they always want to you know that's what realtors do they negotiate so you go to these trade shows you're like it's 24.99 and they want to haggle and deal and i'm like screw this so um so that's what happened but we were the first real player in the text in for real estate space um at the same time i created coupon zap and then what happened was i was sitting it was a very small company i was sitting in that apartment my dad gave me i'm drinking you know it was classic startup i had the two liter of diet mountain dew next to me and i'm you know programming away getting these things going and i got a call from marie claire magazine and they wanted to use a text message solution to allow people to text in for products in their magazine so you'd see a page in the magazine you know you'd see some makeup or something and it'd say text this to this number to get info on on the on the makeup and i'm thinking to myself that's house for sale that's the real estate offering they just don't know it so i charged that i didn't charge them 24.99 but i charged them you know a relatively obscene amount of money for this offering um and then that's where house for sell really went it i i didn't really focus on realtors i focused i focused on apartment management and cars so we had for rent media solutions which is still somewhat of a player but i don't know if you remember 15 years ago you go to the um the supermarket you get the little magazine for rent and it was like a little directory of all the apartments for rent and you could uh what we did was you could text in and get more info straight to your phone so that was house for sale but for apartments and then we did auto trader truck trader rv trader um all the traders they were all owned by cox and you know that type of thing so we would do the employment guide all those rags were all owned by the same people and we powered the texting for that at the same time coupons app which i targeted to restaurants and bars and our first client ended up just signing up online was a strip club i'm like go figure so we had a few of those too but you know that was they just signed up we weren't targeting them um then what happened is we got into [Music] abercrombie and fitch toys r us sam's club office max and we were doing millions of messages a day for these major brands so that business got pretty big then when the iphone came out in o8 i was worried that would just squash the business because why do you need texting if you have this amazing phone but what it did was it increased our business because people were so used to pressing you know the two key three times to get a c you know two two two two you know you know yet those old keep that they you'd have to tap each key so many times to text it was hard but when the iphone came out in android it made texting super easy so our business took off uh and then we also got into apps a little bit like we wrote i didn't love apps because i didn't see it as a scalable business but we wrote apps for auto trader and and for rent media solutions and some restaurant groups that type of thing so that that business um did well and i saw some so our core was really the texting and then we had the iphone app and all that which i saw as a commodity because um there are a bunch of people making iphone apps but the texting core we were really really good at but at the same time there's a lot of compliance coming down the pipe as far as if you accidentally send somebody a text that they were not opted into um it could be a catastrophe just um it could be i believe eight hundred dollars per occurrence so what happened was uh and you'd know this more than me devin being a lawyer but what happened was we had a large restaurant group in chicago using us and there's a kid at northwestern university in the law school and he forgot conveniently that he had signed up for text messages through this restaurant group so when he got a text message from us he ran to a class action lawyer and said you know i got this unsolicited text dollars they probably sent ten thousand you know it could be the fees could literally be in the billions um so i luckily we were able to find that this guy did sign up so you know we gave him the finger and sent him on his way but but the stress of that business and then i also saw things like push notifications and other you know i saw text message marketing kind of potentially on the way down so i want it out so i sold that company to e prize which was a um a company doing online promotions they wanted a mobile component and then the next day i started handwritten which is what i do now so that's a long a long journey but that's kind of the more interesting one no that was definitely fun to hear that journey and it's interesting kind of how you weaved it through so i loved hearing it so now i'm gonna ask you kind of the full question because he sold that business definitely makes sense you know he got push notification although i still think it sounds like it's a cool business i'd still use it today but i can't wear it you know push notifications emails you've got so many different things blasts all the time although interestingly enough one of the things that people still tend to respond to and be more engaging with this text messaging so oh still ahead of your time it was still a great uh place but you know he sold that off and now you're saying okay kind of what am i gonna do next so and you know that leads to the handwritten yeah you know how did you come to that idea or how did you kind of come up with that and kind of how did you get that one started so i'd always you know i'm a mama's boy and uh around her birthday every year i'd want to send her a birthday card so i'd stop off i was living in chicago so i'd stop off at the walgreens on the way to the train and i'd pick up a birthday card and it would then sit in my laptop bag and never get sent it would get bent up and wrinkled and all the rest because i'm lazy and then i noticed when i'd walk into my sales people's offices in my own office anytime somebody sent me a handwritten card or a handwritten note not only would i read it i would keep it i would put it on display so when i went to sell or when i sold sell it i sent handwritten notes to all my best clients and to my employees with best intentions but my hands started cramping and i ran out of stationary and i screwed up notes and i'd have to rewrite them 10 times and i just thought gee there has to be a better way so what if i can make sending legit pen based written in ink handwritten notes as easy as sending an email um at the same time i also saw the you know the number of emails that were going out you know it's there's stats out there from back then even so it's worse now that the average office worker gets like 150 emails a day they spend 24 of their time just managing their inbox so email is a chore and then you add i was part of the problem we're sending text messages people get thousands of text messages a month you know you're managing that so you're inundated with all this electronic communication and then it wasn't around back then although it is now slack and wechat and tweets and facebook notifications and face you know all these other forms of electronic communication um uh and it's just overwhelming and it's all noise and nobody really gives it any um any credence because it's all automatable even you know if i were to send you an email that said dear devon comma thank you for having me on your podcast or you might have sent me one like that thanks for having you you know it was probably automated and i uh i discount it in my head i'm like oh that's anatomy even though there's nothing in there that has a graphic or anything else i just know it's automated sure so i thought there's definitely a lot of things and we use automation and i think that there is that kind of that difference of if it's handwritten now i do have one question then we'll get to kind of where you're at today but you know it seems like and although i have absolutely no idea that with all the technology you could make a printer that makes it a looks very it's i would maybe not because i've never seen it that you could do it so a printer would make it look just like handwritten but what's the difficulty or you know because i'm guessing that you explored that or looked into it or you know maybe my assumption's wrong but you know what is the reason why a printer can't do that handwritten type or look and feel to it did you see the impression and pushing down and be able to see the difference yes so it's a few things so typically we'll write on stationery that so there's a company out there called postable that does exactly what you say they will you type in a note they will laser print it in a quote-unquote realistic looking handwriting style and when you get it you'll know it's laser printed there's just a there's something about a laser print that maybe they haven't mastered but it's masterable for us we often write on very high quality stationary that we can't really ref you know i mean we we laser print the stationery so i get you know using our digital presses so i guess we could but then we also have some clients like some high-end luxury brands that send us foiled and embossed stationary we can't feed that through a laser printer it just doesn't work and then also people do the smear test they will lick their finger and it'll smear and then also the way a pen follows the bumps of the paper we use toothy paper intentionally it just tends to look different now that's not to say that down the road we're not going to explore creating images of what we would write and then laser uh ink jetting or laser printing that on a page as a low as a lesser cost version of what we're doing that's potential but right now we're trying to provide the best most realistic highest end version and that is written in pen and it does leave indents on the paper and it um follows the nooks and crannies of the paper and it does pass the smear test and it is probably one of the hard things is to introduce imperfections in other words a lot of times when you hand write something it's you know bigger and smaller yes you know and you scribble something out or you you know you don't write it quite perfectly yeah and it's almost harder to make something imperfect as opposed to perfect when you try and do that so i i just thought it was interesting because it seems like oh there's so many different ways and yet you know you never see that there's really something that can replace a handwritten note if that you know if you want to have that kind of feel to it and we even do that with some of the letter you know some of the things we do we'll do different gift boxes and letters and things we'll send out to clients and you know some of what we'll do is a you know kind of a mailer that's they're printed out but a lot of times we'll still even if nothing else put a handwritten address on the envelope such that they know that it's from us and that somebody actually took the time to send them out to it specifically as opposed to just you know kind of hundreds going out so it's always interesting to keep that personal touch so now that you kind of had the idea you built a business and you've been in business you know just give you know is it as you've built that up and you know kind of figured out how to do that has it been a rocket ship to the top has it been one where it's been hard to find the right or market bid has it been ups and downs or kind of how's it going the first several years were very slow um and that was probably twofold number one i wasn't 100 focused on it after selling the last company um i uh immediately turned around and started this one and i also met a a woman and got married and you know moved and all this stuff so my focus wasn't entirely there that's part of it the other part of it is uh and this is getting um a little bit theoretic or philosophical i should say we didn't have our own robots and because we didn't have our own we were using an off the off off the shelf solution which was crappy um but i feel bad saying that if they're listening but um that solution was no good in order to really scale the business we needed our own robot and i honestly believe there's a little bit and of if you build it they will come i mean when we had when we were in a tiny little space we got enough business to fill that tiny little fulfillment space then we got a bigger space and we filled that space and now we're in 10 000 square feet and we're filling that space there's you have to have the space to allow the business to grow and you have to have the capacity to allow the business to grow and now we have 115 robots um you know 40 people we've got the capacity there and we're growing into it pretty pretty quickly the last three four years have been great growth um we made the inc 500 list last year we'll make it again this year um pretty pretty good numbers on like 148 i think um so we're doing pretty well growth now but it's also a lot of small numbers we were very tiny four years ago um so so yeah we're we're doing well now um we're at a good clip we're hiring a lot of people that type of thing people are finding out about us you know we are a very niche business it's not like everybody needs handwritten notes um but uh as people learn about us we're we're fortunate to to to build the business pretty quickly so yeah not as fast as sell it the text messaging company it was right place right time and it grew it grew fast oh cool no and it's it's always fun because i mean you know you see a business in several years and most time people think oh they're just doing great and they've got all these clients it's like oh they must have just they had a great idea and it's like no there's almost always inevitably that build to the business oh yeah years and there's that but he always just here this is where they're at today and they're on the list and it's you know it's going great and it's like you never get to hear that back story and yet there's always that you know i didn't know if it would work and if it works oh yeah the market fit and everything else so appreciate that that insight so yeah i would say if you can if you can get the business going in two years you know and if depending on how you look at it two years a long time or two is not a long time when you're in it two years is a long time when you look back two years is not a long time but it took sell it it's solid two years where i could afford to live and then it started taking off handwritten um it's taken it took we're now in year seven and a half it took a solid four years um so yeah i mean it you have to be patient um you have to be patient no and i like that because i think that you know too often people get the glamorized hollywood version of overnight success and it's overnight success 10 years in the making and even if the business goes quicker than that it's hey i didn't start us before that and i did you know things before and gain experience and things didn't work out and i learned my lessons and i had ups and downs yeah all that goes into it and yeah we get the kind of hey get rich quick and it's going to be an overnight success and you have you know it's great to hear that for 99.9 percent of people it's not that way absolutely as as we wrap up toward the end and there's always more things i'd love to dive in on the technology and how things are going and where things are headed and maybe we'll probably have to have you on again another time because i think it'd be fun to dive into that but as we wrap up this episode i always have two questions at the end of each podcast so we'll jump to those now so the first question i always ask is along your journey what was the worst business decision you ever made and what did you learn from it um the worst business decision was i honestly involving not thinking through the ramifications of becoming business partners with my my father um first of all i will never i love my parents dearly but i will never ever go into business with family again the dynamics of family are never appropriate to business um i don't want my kids to go into my business you know it's just it's not right in the end i don't care if he's a minority shareholder he's still my father right so you can't have the same conversation in a business context with somebody if they're your father it just doesn't work well and and you can't pull away the equity he didn't deserve there was a time um i don't want to get into it but there was a time when i should have pulled away more equity and um i didn't um i'm happy that he walked away with 25 of the company because it provided a lifestyle adjustment for him and took care of him and i gave some to my mom and i'm hoping um you know some of that will trickle down to the other my brothers and stuff god forbid when when the when you know when things happen i don't even want to think about that but i'm glad that i was able to provide for the family that way but i shouldn't have had my hand forced and it wasn't because if i think back to 2004 when i started sell it it was my fault for making a bad decision and saying oh sure 50 50. no it was it shouldn't have been that way um it should have been five percent or something um given what he had or he should have had to put more money in yeah struggle it's interesting you hit on that i think family dynamics always add in you know even more complexity because one year if you were working with someone that you never knew you'd probably be more shooting negotiators family always there want you have that extra hey i don't want to offend them i got to see them at christmas and thanksgiving and things don't go as well you want to salvage the relationship and so you know it can also be very positive working with family can have the added benefit if you know the person you're working with you know that you have a good relationship with them you know their strong strengths their weaknesses and they'll be more forgiving when you mess up and all so it's it is that interesting i think family sometimes it works out awesome other times you're saying i wish i'd never done it so it's always one of those balances so i love that mistake and lesson learned from that second question i always ask is and this is a reminder before we get to the second question um for those of you listening if you were we do have the bonus question this episode we'll talk a little bit about intellectual property so if you want to hear us talk a little bit about that after the normal episode wraps up definitely stay tuned now with the second question which is if you're talking with somebody that's just getting into a startup or a small business would be the one piece of advice you'd give them um stick with it i mean it is a two to four to five year process first of all i'd say today is the day to start a business tomorrow is not as good as today the reason being and i know everybody has on their plate and everything else but the older you get the more responsibilities you have you have a wife you have kids you have all these new responsibilities that are going to make it harder and harder to start a business thankfully i started the last company when i didn't have a wife and i didn't have kids and it was it allowed me to focus all my time potentially too much time on the business so i'd say start immediately and then i would say just stick with it you have to adjust the business to market demand and needs you see coming at you but stick with it um stick with the core you know find what your core is and that can be you know again it can bend and ebb and flow but stick with it for at least two years because you only lose quote-unquote lose when you give up it's not like a baseball or basketball game that has a number of innings or a time limit you only lose when you give up so if you can stick with it you know i was working two jobs when i started sell it um but yeah and it was on unemployment for part of the time so if you can figure out ways to stick with it um you know that's what separates um those that make in those that don't no and i like that and i think that you know now the whale of flavor that is doesn't mean you stick with it you never adjust you never pippy you never right now you gotta adjust because there's always going to be you know those things that come up you didn't anticipate or the market's telling you something different so i think stick with it and be willing to adjust and pivot and with both of those characteristics because you don't want to get locked in and say oh i got to just stay with this and this is my idea and if i push hard enough because sometimes it's not a bad it's not a good idea or it's a good idea but it's not implemented correctly in a a list different marketplace but i love that because i think there's definitely a lot of value and a lot of wisdom to that well as we wrap up and before we dive to the the bonus question if people want to use your service they want to be a customer they want to be a client they want to be an investor they want to be an employee they want to be your next best friend any or all of the above what's the best way to reach out to your contact here or connect up to you find out more well please visit handwritten.com it's h-a-n-d-w-r-y-t-t-e-n if you want to sign up use discount code podcast and you'll get five dollars in free credit send yourself or a loved one a card um there's also a way on there if you click business you can get a whole sample kit so see for yourself that passes the sniff test and the lick test and all the rest i'm david b as in boy w-a-c-h-s twitter so at davidbewax um or linkedin just look for david on handwritten at linkedin those are the best ways or david at handwritten is my email address so feel free to reach out to me directly um happy to happy to chat and discuss you know either my journey or hopefully handwritten if you're interested in using the service awesome well i definitely uh encourage people to check it out use the five dollar discount code and otherwise uh see if it can there can't be a place that you can use it both in your business or in your personal life either way but uh appreciate that offer um well thank you again for coming on the podcast it's been a fun it's been a pleasure now for all of you that are listeners if you have your own journey to tell and you'd like to be a guest on the podcast feel free to go to inventiveguest.com and apply to be on the show we'd love to have you and share your journey two more things as a listener one make sure to click subscribe in your podcast player so you know when all of our awesome episodes come out and two leave us a review so other people can find out about all of our awesome episodes last but not least if you ever need help with patents trademarks or anything else with your business go to strategymeeting.com and we're always here to help and love to chat with you so with that now it's uh it's that fun part and it's always all the episodes are fun and all the parts of the absolutely fun but i always enjoy talking about intellectual property because that's always a bit of my passion so um it's always fun to do the bonus question so with that i'll turn it over to you to ask your number one intellectual property question so i have a competitor local in town in phoenix that has totally ripped off our website like on our website we have a picture of a robot pen their website a picture of a robot pen our website it says integrate and automate their website integrate and automate they've just gone point by point and created a dollar store knock off as i call it of our website what can we do to protect the website the external wordpress website that ebbs and flows you know do we take screenshots of that and copyright it trademark it what do we do to protect against these jerks from doing what they're doing if anything or do we just say it's not worth it you know and i'll answer i'll ask one question i don't normally try to answer your question with the question because it always drives me back but let me give one follow-up question so i can give a fuller answer which is are when they knocking it off are they also knocking off the actual brand the name of the company or did they at least rename it they renamed it uh offer a similar service using the old crappy robots we no longer use the off-the-shelf ones um they offer a similar service but um i just don't appreciate their uh you know plagiarism no and i definitely get that they're not flavors because if they and no this wasn't your case we'll give the the background that's why i asked that if if they had copied your trait you know the the your brand in other words the name of your company or the name of the products you're you know a categories or something of that if they're copying those type of things that falls under trademarks in other words if it's your brand and they're saying hey we are trying to make it so that you know our the name of our business or our url confuses people that way or the name of a cash phrase the name of a product or service that all and all fun falls under trademarks and branding so where they haven't done that then you would and or did in addition if they had done that you also have what's called copyrights and that's kind of what you refer more to of you know this is the images we use the look in the fill you know of our website and they've you know they've either copied it or they've made it so substantially similar that they're trying to cause confusion and that oftentimes will fall in their copyrights now copyrights are going to be there's kind of a blatant copyright of ripping off if they actually took your exact language or they took the actual image then that's you know they're infringing on your copy of their copyrights and so that would be one thing is to you could go register those copyrights then you can see you know how much you want to ratchet it up as far as um you know going after them and that's always kind of a balance of the return on investment if they're a small startup that doesn't make hardly any revenue they're not eating into your business then you got to decide do i want to kind of relax word squash them now or you know stop it before it builds or saying hey they're just a small business i think they're going to go out of business it's not worth investing a lot of money into this then you may just say it's not worthwhile but i'll take it for the example at least this discussion that they're at least gotten big enough that you're wanting to they're impeding on your business or otherwise there's a fear there a worry there that is worthwhile to go after him then i would probably want to register the copyrights you know your website you can take screenshots of either all of the website or if there's particular parts of their most important you register those you don't have to register copyrights but what it does is one it shows that you have ownership shows ads at least by this date we we establish our rights to that copyright and it also gives you more um more benefits as far as going after damages in other words because you register it because it's a registered copyright when you go after them or if you need to go after them you can get increased damages for their their infringing of copyrights the last part of that and i know it's a bit of a longer answer and i try and condense it down into a shorter answer um is you can also go after more anti-competitive nature in other words they are and that can kind of fall under copyrights it can fall into trademarks or a combination of both but in other words their overall motivation is they're not just trying to compete outright with you and if they were they they can certainly compete they can go buy the off-the-shelf product but if they're trying to simulate making it basically confusing so that the customers think that it is your website or is associated with you where it's the same looking bill and they're otherwise right in your coattails then it's almost that anti-competitive nature and then there are a few ways to kind of go about that by saying it's not you know not quite to the anti-trust but kind of along those same lines and we could dive into that as a separate conversation it gets a little bit more legalistic but there are kind of those things as well when they're trying to actively cause confusion the market plays there are additional avenues to go with whales so those are a few thoughts it's a great question it's a more complicated answer than i can fully embellish in the the end of the podcast but definitely if you or the listeners if you have any follow-up questions or the listeners do or you have any other questions feel free to go to strategymeeting.com we're always happy to chat answer questions and make sure you get taken care of with that we'll go ahead and end the podcast and appreciate coming on david the the podcast it's been a fun it's been a pleasure and wish the next leg of your journey even better than the last thanks devin you

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How To Brand Your Business

How To Brand Your Business

Andy Gray
Devin Miller
The Inventive Journey Podcast for Entrepreneurs
7/8/2021

How To Brand Your Business

Take a deep breath, sit back, and think about your brand. Think about your product. Are you communicating the way you think you are communicating? You may be thinking you are doing everything a hundred percent. Or even if you are a start-up, and you are trying to figure things out. Take that same deep breath, think about your business. Think about your brand. Are you communicating or, have you created a message that resonates? If you are not sure or, even if you are sure. Or maybe it's a refreshing opportunity, sit back and say how do I get that brand to resonate? Am I doing the right job? If you think on those lines, then contact your great marketing person you work with whatever that might be the case and go through a branding exercise to recheck and reformulate.

 


The Inventive Journey

Starting and growing a business is a journey. On The Inventive Journey, your host, Devin Miller walks with startups along their different journeys startups take to success (or failure). You also get to hear from featured guests, such as venture firms and angel investors, that provide insight on the paths to a successful inventive journey.

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ai generated transcription

take a deep breath sit back and think about your brand think about your product are you communicating the way you think you are communicating you may be thinking that you are doing everything a hundred percent or even if you're a startup and you're trying to figure things out take that same deep breath think about your business think about your brand and are you communicating or have you created a message that resonates if you're not sure or even if you are sure or maybe it's a refresh opportunity sit back and say how do i get that brand to resonate am i doing the right job if you kind of think along those lines then contact your great marketing person that you work with whatever that might be the case and go through a branding exercise to recheck to reformulate to rethink [Music] hey everyone this is devin miller here with another episode of the inventive journey i'm your host evan miller the serial entrepreneur that's grown several startups into seven and eight figure businesses as well as the ceo and founder of miller ip law where he helps startups and small businesses with their patents and trademarks if you ever need help with yours just uh go to strategymeeting.com and we're always here to help now today we have another great get our expert episode where and we also have another great guest for the expert episode um with andy gray and we're going to be talking a little bit about uh messaging and branding and we've gone into sometimes a little bit of the weeds as to how to do whether it's seo or social media or some of the you know some content creation but we really never taken a step back and talked a little bit more about how do you actually define what your messaging should be how do you define what your brands should be how do you nurse say how should you say things what should you say when should you say them where should you say them and all those good things and a whole bunch more so we'll be having a great conversation about that and with that welcome on to the podcast andy hey thanks devin i appreciate the opportunity and i'll just tell you a really quick thought process about how i think and you kind of communicated presented my gut to everybody and that's listening and watching it's all about what you say how you say it and can you say it in a way that resonates with whoever you're saying to and that type of thought process is what i am so passionate about when it comes to marketing and branding it's kind of what i build my career on which is all about making sure that you know when you're communicating inside an organization or you're communicating to people that you want to be attracted to your products you've got to be very consistent in your thought process you've got to be quick to the point to get something communicated well enough so that people want to learn or read or see more about who you are and what you have to offer and so before we dive too deep into the expertise absolutely well why don't we give the audience just a kind of a one or two minute kind of introduction to a little bit of who you are why you're the expert why you know what you're talking about and why they solicit so give us that kind of brief introduction absolutely so i've built my career in advertising and marketing i've been doing it for obviously for several decades and i have worked in the corporate world corporate 500 fortune 500 companies on both sides of the advertising and and the the business side of marketing and advertising and i've also built in the last almost dozen years my own book of business as a entrepreneur consultant in the area of branding and marketing but what it really comes down to is there was one point in my career path where a supervisor of mine in the advertising business where i was an account supervisor working on the biscuit cookies at the time and in her evaluation of me she kind of said you know you really get along with the marketing people our clients you know all the brand people and someday you might want to consider jumping fence and you know and and work on the marketing side not the advertising side and of course i said to her are you suggesting that i kind of need to look oh no no no you're fine no you need to look but the reality is that she hit something she hit a court because i socialized more with the marketing folks than i do with the ad folks the people that i work with every day at the agency and so eventually i switched i jumped effects and i became into the world of brand marketing and worked on a number of different you know brands and in the area of vitamins and even the garbage business etc and and other products like that and and i really focused on making sure that we're communicating clearly and took the thought process and one of the things that that i've always thought important is you've got to make sure everybody's on the same page and that is a challenge as i was growing into my career to convince people of programs to pursue you needed to really be clear in your communication and what you wanted to accomplish so that's how i kind of built a career and then eventually i broke out and got into the uh the entrepreneurial side of business no and i think that's a it sounds like an exciting and fun career and a lot of twists and turns and lots of things learned so now with all of that it's kind of introduction both on what we're going to talk about and you know a little bit about yourself let's dive right into it so i you know one of the main things that we chat a little bit even before the podcast was you know kind of taking a step back in the sense that oftentimes you get you want to push out your message you want to get on facebook you want to get it on instagram you want to get it on google you want to do this you want you want to push it all but you never necessarily think as much as you probably should put in time and effort on messaging and branding and kind of what the message should be how you should say it so if you're the kind of talking to a startup or a small business it's just trying to figure out what their messaging should be what their branding should be how should they even go about starting to tackle that what is that first step to say here's what our brand should be here's what our messaging should be how would you go about doing that one of the things that i always talk to my clients is what's the first thing that happens when you leave a meeting you presented you've communicated what it is that you had to present you walk out what's the first thing that most people that you presented to are going to say they're going to talk about you and that first thing is about the business that you presented they're going to talk about the person that presented are you able to communicate clearly if you get your message across then they're going to listen to the rest of what you have to say so when i ask clients what is it that they need to hear they need to hear the person speaking or if they're reading an e-blast or if they're reading a social post they need to see what it is that you're saying quickly enough to read the rest comment that i always kind of say and uh is you know the guy back in the ad business david ogilvy back in the madman days of advertising before my time he said that on average 80 cents out of every dollar you spent is on the headline you can't get that correct you can't get people to read the rest of what you're saying or writing or showing so that's just that's the starting point i get asked a lot hey can you put me on facebook well yeah but what's your message what are you going to say and how do you know it's the right message that's where i start so let me follow up on that because there's a couple different things that you touched on one is kind of and i like the idea you know if you're in a meeting one what's the first thing well you know usually you walk out and say oh that was a boring meeting or that was a good meeting that was interesting but i i agree with you that a lot of that is as much to do with how you present what you present as far as you have to get almost past that first hurdle before they even listen to the message because if they if you're in a monotone voice and you're slow and drawn out they're not even going to listen to the message right but how do you so let's let's say just for for you know for an example that i'm the world's best presenter that i you know i i i'm just everybody is on the edge of their seat because i just have such a way about me then how do i start to figure out what my message should be you know in other words if just for an example i get i get to where i can pretend well how do i figure out what that message should be or how i start to convey that message it's all within the same thought process it's you know uh i'm not what i'm not preaching necessarily is how to be a great presenter what i'm preaching is how to get a good message across and so if you are communicating clearly what you who you are so the first thing that i always work with my clients are is tell me about you what makes you you what are your passions what's your motivations what makes you go going in the day what are some of the things that you get so excited about what are some of the things you don't like to do not everybody has i've worked with a couple of clients one who's you know speaking manners you know i have to lower the volume of my computer to listen to him because he speaks so loudly and so aggressively and then i was working with somebody else most recently who's very quiet so it's not a matter of style it's a matter of getting to know who you are and if you get to know who you are then that's the first part of your message you might have the great product you can now talk about it but if you are passionate about it if you're excited about it if you're motivated about it no matter if it's a soft tone large tone what type whatever the tone doesn't make a difference what really makes a difference is are you communicating who you are that's the first part of branding now you know another example that i always use is okay well you go to a starbucks they're you know starbucks is the message you're going to starbucks because you want a relaxing coffee environment you want that the the taste of the starbucks coffee but people are behind that message people have created that message so that people at the store are now communicating that message through the the work that they do the product they serve the environment they present it's all part of that messaging that starts at the beginning so it doesn't have to be you or i talking to somebody it could be a brand talking to you no i think that that that definitely makes sense so so now you know kind of diving into a bit of the you know kind of how what when why and those type of things it's one takeaway it sounds like and correct me definitely where where i'm wrong is that first of all you kind of need to figure out what you're passionate about what or what you what excites you and then how to convey that in a message now so let's say you kind of figure out how to say that then you know what what are the words or how do you figure out so you figure out what you're passionate about now how do you find the words to say it or the imagery to say it and where to say it and when to say it who's your customer what is it about your customer why would they become interested why are they interested in your products why could they be interested in what you have to say really understanding the customer's buying journey when you and i go buy a laptop at a electronics store we go in what have we done already we have done our own research we've googled it to no end we read reviews on one laptop versus another top then we go into the store and maybe we talk to a salesperson or maybe we're on our phone looking for more research information so understanding that journey i'm coming in i think well prepared to make a decision but you know but maybe i need a sales person to kind of egg me on same thing with you know a brand whether it's starbucks or coca-cola or whatever it might be it's what helps me to understand the consumer side of things why do i make a decision how do i make a decision understanding how that happens making sure you choose the words that they need to hear think of the example you and i talked about before getting together now was okay i need to make it i need to drill something i need a three-quarter inch drill i'm not looking for the brand i'm looking for the benefit of the brand oh that brand will allow me that drill is going to make a perfect three-quarter inch drill that's what i'm looking for understanding those words understanding the consumer the customer how that decision process goes helps you to then know what it is that you need to say no i think that definitely makes sense i think that too often we almost focus on the what hey we sell drill bits and i like that example because you're saying okay we sell drill bits everybody sells drill bits and if all you do is say we sell drill bits you're gonna you're gonna be the exact same as everybody else you're gonna become a commodity and your message isn't gonna stand out but if you can convey hey no this helps you to really or drill the hole that you wanna drill and it helps you to get through the material you want to get through and it doesn't it works well with your products or your drill bits such that it's going to be a good experience and start to convey kind of more of what they need or what they're looking for as opposed to just the product i think that definitely resonates better with customers yep so now one one question i often get is you know as especially as a startup or a small business sometimes i they don't know or at least they don't they don't think they know right in the sense that they're saying i don't you know i i know what my product is i know why i'm passionate and no i'm excited but i don't know if i exactly know my customer i know my client i don't know exactly what that experience will be i don't know how how do you go about kind of figuring that out so that you can better craft your message to the customer if you're not exactly if you're early enough stage that you don't exactly know what that experience should be or what the customer is it's a competitive analysis you know some of the basic principles of marketing is knowing the marketplace that you're in the gaps that exist in the marketplace and whether or not or how your product or idea or service fits into that gap or solves a problem in that particular marketplace part of that process is knowing what's out there knowing the different brands that are out there the different company you know that your competitive frame your yours you know the different competitors that are out there understanding how they communicate what their products and services are how do they present themselves understanding all of their pluses or minuses based on how you're evaluating them helps you understand potentially where you fit i've also asked okay well what if there is no competition well there's always competition the number one competitor is the consumer because if there's nothing out there specifically for what you have to offer you still have to convince the customer the consumer to buy your product so there's competition because that person's frame of mind is somewhere else so understanding that thought process and you can conduct that through you know online research you conduct that through primary research focus groups or quantitative research or sometimes what i suggest to clients is okay here are you know give me a list of five customers who you like who do business with you give me a list of five customers who don't do business with you turned you turned you away and let's talk to them or let let somebody talk to them because you can't talk to them as the owner of the business because they're not going to tell you exactly 100 of everything because they don't want to hurt your feelings that's usually what happens in research but if you get a third person to contact these customers you're going to find out information about why they like you or they like you but not they don't like you a lot they love you you didn't realize they loved you or here's why three or four people didn't choose you maybe it's price maybe it's value or i like what the other company that i chose better well why do you like them so you if you kind of do that type of customer research understanding that decision process and how they went about it all that information bakes you know it's sort of like that puzzle you start to put the pieces together no i like that not you know i kind of would clump in if you have a business owner first of all most business owners tend to get defensive if they get bad feedback they want to argue with them rather than hearing the feedback so it's always better to get a third party and also talk to customers because if you ever talk to family or friends or anybody else they're going to be too nice to tell you or they're going to be way too critical and either way it's not that helpful one question i and didn't necessarily intend to ask but it raised as you're talking through is you know what i would have thought about if i was a startup or small business i don't know if i have money to go hire a formal you know study i don't have you know a whole bunch of you know resources to go hire a third party fly people in do lots of surveys do market testing you know i would love to but i don't have the money so kind of if you're looking for i guess for lack better word a budget friendly or a way to approach that and say okay i can't do it myself should you have an employee do it should you ask a friend to do it or how do you go about on you know maybe on a bit more of a shoestring budget or if you can't have a formalistic third party that does the surveying how do you start to at least get an idea well a lot of it can be done and i obviously we both deal with a lot of startups and and a lot of small businesses that obviously don't have the same type of budgets and and any of the things that i've talked about can be managed relatively efficiently but under those type of conditions what i have done with clients is i've been the one who's called a couple customers to kind of talk as part of the service that uh that i offer or you spend time really analyzing what people are doing on facebook what people are doing on on twitter what people are doing on instagram what people are doing in their website what are their website what are they talking about you can discern a lot of information you can identify the keywords that other customers other competitors are using and adopt those types of thought processes to the work that you're doing without having to spend a lot of dollars on the consumer or market research side and still feel comfortable enough that you have something to start to work with the other part and you probably heard this from many other people a b testing you should always be testing and a b testing is testing one idea against the other making sure that it's it's a singular idea that you're testing it could be the body copy versus another body or another art design or it could be the headline testing etc doing that type of testing can also give you information to help you efficiently manage how you go about the whole process of marketing without having to spend a lot of dollars no i i love the idea of a b testing i think that sometimes you just you know temptation is you find what works and then you stop testing or you find something that kind of works but you never really know if it's working well if it's resonating or it's just working well enough that it convinces some people to do sales so i always love the idea of continuing to a b test figuring out how to optimize it how to make it better and how to adjust it because that can have a bigger impact and as soon as you stop testing you don't know if they're if it can resonate or if it would be better because you've stopped and that type of a thing i remember one time not to interrupt you but i mean it's just a story i like to tell people in terms of how to kind of understand to do it efficiently i was working you know years ago trying to convince an organization uh you know looking at email marketing as an example and they weren't you know the cio of that company wasn't really supporting it so i sat down with him and in the course of it i said open up your email of course he had it open i said well is there any of those types of what you call spam emails that you open oh i opened this one oh okay why'd you open i like the headline oh okay any of those blue things you know you call them hyperlinks of course he laughed because i know what hyperlinks are but yeah i didn't you know i clicked that oh okay did a sales guy call did anybody call from that company no but you know what now that you've asked me i opened up this other email and five minutes after i clicked the link i got a call and he stopped and he realized a b testing what companies do to get you to understand what they have to offer there's a headline that the guy liked there was a link that was he was interested in and that's how you learn now i became a supporter of my program too no and i think that's great because i mean i like the idea of you know almost alice why did you open this one why did you not open this one why did you click this why did you not click this why did you accept the call from the one and not even get a call from the other guy and if you never tested you would never know so i think that's a great great message now i think that goes along with my next question is one of the things i think we chatted a bit before is you know making sure your message is clear and i think that that's oftentimes easier said than done because a lot of times you know at least when i've worked with a lot of startups and small businesses you have a lot of things that you're excited about to tell your message you have you know all these features all of these different things that differentiate you that make you better that you excited about that you do internally a lot of which your audience or your customers don't necessarily if they care in the sense that they get a good experience but they don't necessarily don't need to tell them everything behind the scenes so how do you make it kind of a clear and concise message such that it conveys the information that you do need while leaving out the information they do and i get some of that's a b testing but how do you even decide you know how do you start to figure out what information to clearly convey and how do you make that consistent so that it it comes across as this is why you should come or work with us and that's a great question and it's uh one of the many uh challenges that you wouldn't that you kind of deal with on a day in and day out basis and you know if you go through a branding program and you know what it is that you uh you know communicate or what your products and features are all about you've created keywords and key messages you have what's called the value proposition which is marketing 101 what is it about your product or service that that makes a difference in the marketplace you know etc but you also have underneath all of that keywords and key messages that can be used to communicate your story as long as that story that you're communicating is what the customer needs to hear so depending upon your product or service you may have a customer group let's say customer group a over here and a customer group b over here and what they're looking for on this side may be slightly different than this side but your key messages are consistent who you are as a brand is consistent you may go to starbucks because you like their coffee i may go to starbucks because well pre-covet i'd like to sit sitting in this store where i could do or i could work remotely type of thing depending upon what's important to me is the met that is the message that i end up hearing and either case i'm hearing that message so it's knowing who that target audience is knowing that you've got an overall brand message that you're communicating and any of the words that you have identified or any of the phrases you've identified as key thoughts or key messages become how becomes how you end up communicating and how you end up choreographing how you're talking to whomever you're talking to i i like that i think that definitely has a lot of insight to it we're starting to wrap up towards the end the podcast and there's always so many more things i want to talk about than we ever have time to talk but one thing i always like to do is that or end the podcast with the expert episode with one question which is you know there's a lot of things that we chatted through a lot of things that businesses could be doing should be doing and you know it can sometimes be overwhelming they say man there's just so many things and i should get going on 20 different areas and they can't because they don't have enough time so if they were to only take away one thing meaning if they could only get started on one thing that was an actionable item say they could get started two-day doing something to improve their branding improve their messaging and make it a better what would that one takeaway be what's the one thing if nothing else that they should start doing take a deep breath sit back and think about your brand think about your product are you communicating the way you think you are communicating you may be thinking that you are doing everything a hundred percent or even if you're a startup and you're trying to figure things out take that same deep breath think about your business think about your brand and are you communicating or have you created a message that resonates if you're not sure or even if you are sure or maybe it's a refresh opportunity sit back and say how do i get that brand to resonate am i doing the right job if you kind of think along those lines then contact your great marketing person that you work with uh whatever that might be the case and go through a branding exercise to recheck to reformulate to resync no i think that's great and i like the the simpleness if i were to take away nothing is take a breath and then think about your brand and think about your messaging because too often you just want to get it in the or we've already got it we're just going to keep going in the go go go and you never really take that time to actually think about the process think about the messaging think about how the customers receive it and if you take a step back and think about it you're probably going to find things that need to be done clear need to be done better you'd like to say differently and that would be worded that so i think that's that's a great message well as we wrap up if people want to reach out to you they want to hi they want to be a customer a client they want to hire you they want to be an employee of yours they want to invest in your business they want to be your next best friend any or all of the above what's the best way to reach out find out more okay i'm going to give you my email address and i'll give you my phone number my email address is andy in unitysm.com that's i n u n i t y s m dot com in unity and i kind of created that name because of the thought process of getting everybody on the same page getting everybody in unity together that's how i came up with that name at two and two o'clock in the morning one night uh so andy ad in unitysm.com or my phone number 954-684-7798 awesome well i appreciate all the expertise you've shared all the in their knowledge and information definitely been a wealth of learning on my end now for all of you that are listeners if you'd like if you have your either your own expertise to share or you have your own journey to share feel free to apply to be on the podcast and just go to inventiveguest.com we'd love to hear your story or share your expertise two more things as a listener one make sure to click subscribe in your podcast players so you know when all of our awesome episodes come out to if you can leave us a review so everybody else can find out about all the awesome episodes and last but not least if you ever need help with patents trademarks or anything else just go to strategymeeting.com grab some time with us to chad thank you again andy it's been a fun it's been a pleasure and wish the next leg of your journey even better than the last i appreciate it devin this was really fun i appreciate you inviting me on this is really good i thank you for the time [Music] absolutely

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Give Customers Something Tangible

Michel Tricot
Devin Miller
The Inventive Journey Podcast for Entrepreneurs
7/7/2021

 

 

Give Customers Something Tangible

Try to get something out as quickly as possible, even if you don't focus on getting the right pricing right out of the race; that's fine. What you want with an idea is you want to understand. are people going to pay for it? And are you solving a real problem? It's very hard for people to project themselves with something that you say. Try to give them something tangible. I would say get it out as quickly as possible.

 


The Inventive Journey

Starting and growing a business is a journey. On The Inventive Journey, your host, Devin Miller walks with startups along their different journeys startups take to success (or failure). You also get to hear from featured guests, such as venture firms and angel investors, that provide insight on the paths to a successful inventive journey.

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ai generated transcription

try to get something out as quickly as possible and even if you if you don't focus on getting the right pricing right out of the box right out of the the release that's fine it's just what you want with an idea is you want to understand like are people okay to pay for it and are you solving a real problem and it's very hard for people to just project themselves in just something that you say so try to give them something tangible always like whether it's a mock-up whether it's an experience i would say it's just get it out as quickly as possible [Music] hey everyone this is devin miller here with another episode of the inventive journey i'm your host devin miller the serial entrepreneur that's grown several startups in the seven and eight figure businesses as well as a founder and ceo of miller ip law where he helps start up some small businesses with their patents and trademark do you ever need help with tears just go to strategymeeting.com and we're always here to help now today we've got another great guest on the podcast uh michael and uh michael is from france um and had always wanted to start a uh do a startup or started on the company or business um after college went or came to the us went to work on a few different projects with some different companies and didn't get a visa so i had to return to the q franc and then started up a data business in france uh with her started at a startup with a data data business in france i'm doing some financial products and financial data did another company didn't like it then returned to the us work for another startup like that um then did a few projects along the way from there went to a couple other businesses and then about a year and a half ago or so decided to leave the job took six months off to explore different businesses formed a business with a co-founder did a few pivots for uh and then worked to build it and that brings a little bit to where that today and he'll give a little bit more insight so with that much is an introduction welcome on the podcast michael thanks david what what a very very uh short introduction that's right so i gave kind of the the quick 30-second view to a much longer journey so kind of with that um maybe take us back a bit in time to kind of the beginning of your journey when you were uh in france and uh start coming out of school and uh starting to work in the us and kind of how things got going for there yeah of course so i've i i've came i i graduated in 2007 and did an internship uh at a company called siemens in princeton so it was in the us i stayed there for a year and a year and a half and i was working on medical imaging like doing brain segmentation and everything but really what i was also doing was all the data management of all the uh like scan and like body images to fit into algorithm so that was i would say my first initiation to data management uh and like how you build some type of process around it i was still an intern but still that was my first experience and then yes as you mentioned uh i couldn't get my visa at the time uh and i had to go back to france and that's where i really went into the the process the how do you process data and how do you uh compile this data before you get too deep into that one question i had so you were in the so you graduated from school and reminded me what was your was your degree in uh it was a computer science degree a master uh i did it in paris cool so you get a computer science degree come to the us do some internships great experience don't renew that or they you know can't get the visa renewed so out of you know not necessarily don't have a lot of choice um so you can go back to france and not necessarily a bad thing either but as you come back into france coming kind of off of hey don't or can't get my visa renewed what do i do now how did you how did you land that first job or kind of what was that experience of okay coming back to france after doing an instrument in the u.s what how did you first uh land that initial job yeah so the way landed it is i i arrived in paris and i was looking in finance so what i did is i talked to friends around me and actually had a friend from college who was working at that company at the time started uh three months before i asked him and say oh yeah this is great the team is great the product is really interesting and if you like data there are a lot of very interesting challenge so having the ability to learn on a process and a project that already works and like trying to understand like how do you build a successful data business was uh was something that at that point interested me and i had a very good contact with the team when i interviewed over there and started working there um and yeah it was really about how do you manufacture a data business like how do you pull data from so many different sources how do you compile it how do you establish so basically building a data business is a manufacturing process where you have raw input whether it's like analysts reports or like xml reports or like all kind of pc or like websites reports or anything like that and how do you bring it and then you have your treadmill and you need to figure out what each step this data needs to go through so that at the end you have a properly packaged good that you can sell to other companies in that case that was amazing and traders but that was my first exposure to it and i i stayed there for like two years uh that was really very strong experience was both around like the manufacturing but also the distribution of that data and then yeah as you said i moved to another company in finance and this one laptop what made you decide after the couple of years with the initial you know initial company started with what made you decide to go to the other company um that was i think i wanted to be to to experiment also like what it is to consume that data and this company was more on the operational side more than the data side and it was really like how do traders and uh and like people who are actually leveraging that data using it like what kind of decision do they make out of it and that was basically seeing both sides of the of this of the data story at that point and i was there and i mean i stayed there for a year but what i did during that year was yes i built all the products and everything but i also went back to my initial goal which was i want to go work in the us and i want to be uh like part of the the startup life in the us because you know there are startups everywhere but in the end what you find in the in the in the bay area or in san francisco around startup is very it's a very different uh uh ecosystem and i wanted to be at the heart of it so yeah i took the during that year i started to interview in the us for four companies then again a friend of mine who was working at a startup manufacturing data in san francisco uh got me into the the interview process was a very very uh very interesting moment at that time where i i i traveled when it was still possible to travel i traveled over there over the weekend did my interview two days went back to france uh continued my my job and a few weeks later they told me that uh uh i was uh i was a pass and i i was sorry i was good to go and yeah after that i just started to uh to prepare my my uh my coming uh yeah and that was so this startup actually was really like how i matured in what it is to build better product and data infrastructure because we're dealing with massive scale of data like petabytes of information and we had to build and maintain and scale all the different connectors that are bringing data to companies called librarian like to bring data into live ramp process it and then deliver it across all the marketing and ad tech ecosystem so very intense data company and i actually stayed there for for six years i was a director of engineering and and head of integration and i really that was really like a defining experience in how i'm thinking about one starting a company but because it was a very early stage startup at the time and also being able to see the signal that you can get on building a hyper growth startup now it's a it's a public company so went through that very very fast train of a successful company and yeah and after that went to another startup continue to do data integration and pulling data everywhere until to a point where i thought okay every single company is solving exactly the same program every time they are selling the same type of infrastructure and it's just becoming harder and harder get so many data centers everywhere let's build an open source solution that can actually help companies bootstrap that without to invest so much time in building all these different pipes to bring data so that they can leverage it and that's how uh in gener january 1st 2020 at midnight we studied airbite so now you say we started here by so that you know i think that when we chatted a bit before one of the things you started with is you had yourself and some other um people that you've worked with in the former company so you know how did you how did you get everybody on board you know was it your idea whether their idea was a collaboration of multiple ideas but kind of how did you decide you know let's get this company going let's do it differently and how did how did that kind of all form and come together yeah so i i left the this this like the the startup is called rideros i left in july uh on july 1st like during just before the the enterprise day and at that point i took a month off uh i went to france to visit family and then when i came back i really dove into okay i know what is a problem space that i want to address which is i want i'm my expertise is in data and data is a very very open space there are ton of issues none of them are actually fully resolved and at that point i had a very uh good friend of mine uh i've met him in 2012 in san francisco and we've been coaching each other along the the year uh him during while he was starting his startup and me was i was going through this hyper growth experiment with a few side projects together and here what we started doing is experiment with we know a problem space what a good product that we can build to solve very specific issues and we came up with this uh framework for evaluating ideas and sometimes we're just going a little bit adjacent to data sometimes it's not data at all but you know every single idea the first time you get it you feel like you're gonna change the world with this idea and after two days your ass okay that was not a good idea how did i ever consider this idea before you just you go through this process of having ideas and try to discard them as quickly as possible because if you start a company you want to be going on an idea that is going to get you to somewhere you don't want to be putting years of your life in a in an idea that is going nowhere and after you've thought about it and brand some with people you'd start exposing this idea to the outside wall like talking to people uh so here first you start with former colleagues you start with families or you can actually go on linkedin find people and try to get on the call with them to expose what you have in mind and yeah sometimes that works sometimes that doesn't work sometimes that gives you other ideas so it's just like you got you go into this mind of idea creation and you're constantly looking for like all these little lights that tell you maybe you should work on that maybe you should work on that and yeah and that's what we did with john for like uh three four months and then we uh we figured out what we wanted to do and no yeah early january we started uh yc uh y combinator and from there that's how we we started the adventure no i think that sounds like a fun and a great adventure to go on so now that you've been going along that venture you see you got your founders you got yourself you got the idea you've gone through the accelerator and then now give people an idea of kind of where you at in the launching process if you launched it your cash flow positive have clients revenue you're still pre-beta and you're still working out the kings you're you know still having the idea of face kind of where i think that for uh for you in the in the company yeah so after oc we did actually something we actually the heart pivot which is we're working on a product that ended up not working and i think kovid at that point hit us hard for that product but it also made us realize that we are building a good to half product instead of something that people actually need and if you build a company i think you want to be building something that people actually need and they will depend on and we went back to the drawing board with everything we had learned from before and end of july we started to go heads on to airbite as people know it today and what airbyte is it's really pulling data from any sources whether it's a file a database an api any place where you have data that is being cited and bringing it and centralizing it into a data warehouse or a data lake and what we did is end of july we decided okay let's build airbytes we have enough signal we talked to 50 different companies that were using paid solution that we are not fulfilling hundred percent of their needs and we just delve into this idea and end of september we released an mvp and at that point we started to see people using the mvp it was very unstable but we saw that suddenly the community is picking it up without us doing so much like communication about it was just very discreet launch we said okay we have something on github you can download it and you can play with it and people starting to do it and yeah and after that like the the within a month we we had like over five between 300 and 500 deployment of of their bytes of people taking the mvp version running it into their infrastructure and starting to use it so it's open source so yes people are gonna use it for free and at that point what we did is we did a a sid round with with axel where we raised 5.2 million and during that time period between the closing of of uh yeah like the usage continued to grow and the community continued to grow i think today we have like 1500 people on the community for airbus so our goal today is about commoditizing data integration so when looking at building the community so that we can crowdsource like the creation and the maintenance of these connectors because they are very very hard to maintain and that's what we're focusing on today revenue is obviously important but our focus is the community today because you have an inherent network effect when you build a community where if you have a larger community it kind of keeps getting bigger and bigger and bigger so that's what we've been bootstrapping over the past year and yeah today we have a few uh paid pilots but our real focus is really on the community today to make sure that we are building a product that people want and will start paying for at uh when we release the cloud version awesome well sounds like a lot of good progress and you had you answered all my questions before you even asked because i'm gonna ask where things are heading kind of how things are at and i've already gone over so that's perfect sounds like a fun entry and a fun journey that you're you're on so i'm kind of with that now we'll switch gears a bit and jump to the two questions i always ask at the end of each podcast so the first question i always ask is along your journey what was the worst business statistic you ever made and what did you learn from it yeah and by the way we also raised a 25 a 26 million round last week we announced it but yeah the what we i would say like the the error that we made was probably while we were at yc is to focus on to focus on something that was maybe a little bit too specific to an area where we were not experts in so we were misinterpreting some signal but in the end i have no regret that we made that mistake because i don't think we would have even considered the idea of open source for solving data integration without having made that problem having made that mistake just talking to people you and trying to sell an initial version of a product that doesn't work you learn about additional issues that they have and that just informs them that something you keep stirring in your brain um these are problems that exist and the day we realized this product doesn't work we did we just had like all these signals of people that were telling us where we keep building these connectors internally keep doing it and then that's what prompted this idea so it was a mistake but you know we wouldn't be where we are today without these mistakes so i consider them success successful mistakes that's right i like i like that successful mistake that's a good good way to put it so and i think that it sounds like it was a good a good learning experience or something definitely uh or something learned from so now we're gonna jump to the second question which is if you're talking to someone that's just getting into a startup or a small business what be the one piece of advice you give them yeah i i would say try to get something out as quickly as possible and even if you if you don't focus on getting the right pricing right out of the box right out of the the release that's fine it's just what you want with an idea is you want to understand like are people okay to pay for it and are you solving a real problem and it's very hard for people to just project themselves in just something that you say so try to give them something tangible always like whether it's a mock-up whether it's an experience i would say it's just get it out as quickly as possible because just you at your desk in front of your screen or in your laboratory or wherever you're building your product this is not enough you're not building for yourself you're building for others so you need to get them involved into the manufacturing or the building process as quickly as possible no and i think that's great and i think that there's a lot of wisdom in that because a lot of times no matter you know how well you know your customer maybe you are your customer you know it and everything else there's always going to be things that you haven't anticipated you haven't been aware of you didn't think of that or those are features they should have been incorporating and you know you have to be careful there's a balance of you don't want to get it out so quickly that it's you know not a non-functional product or it doesn't work or it's so non-representative the people aren't even given a chance but on the other hand you wait for so long and you can also miss that valuable feedback and you're also going to build a product that nobody is willing to purchase so i think that getting it out there and getting that feedback and understanding that is definitely worthwhile well people want to reach out do they want to be a customer they want to be a client they want to be an investor they want to be an employee they want to be your next best friend any or all of the above what's the best way to reach out contact with you and find out more yeah so of course you can go on airbite.io you can contact me michelle m-i-c-h-e-l at airbite dot io or you can also go on our slack we have a public slack for the community slack s-l-a-c-k dot airby dot io and you can join and you will you will be welcomed by someone from the team awesome well i definitely encourage everybody to connect up to reach out find out more and support you guys as you continue to grow and you continue to dominate the market so well as we wrap up thank you again for coming on the podcast it's been a fun it's been a pleasure now for all of you that are listeners if you have your own journey to tell and like to be a guest on the podcast feel free to go to inventiveguest.com and apply to be on the show two more things as a listener one make sure to click subscribe to your podcast players so you know what all of our awesome episodes come out and two leave us a review so everybody else can find out about all of our awesome episodes and last but not least if you ever need help with patent trademark or anything else just go to strategymeeting.com grab some time with us a chat and we're always happy to help thank you again michael for coming on the podcast and uh we are good or with the next live your journey even better than the last thank you devin thank you so much you

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Do Your Research In Your Market

Do Your Research In Your Market

Mayvis Payne
Devin Miller
The Inventive Journey Podcast for Entrepreneurs
7/6/2021

Do Your Research In Your Market

Really research your market and craft because a lot of times I think we see someone that is successful and, we want that success. But we don't do our due diligence to research. Can I really do this? One of the things I really love to ask people is, would you do it if you had to do it for free? A lot of times people don't realize when you're an entrepreneur the money does not immediately come. Then it's feast or famine a lot of times. Sometimes you are really making money, and sometimes your not.

 


The Inventive Journey

Starting and growing a business is a journey. On The Inventive Journey, your host, Devin Miller walks with startups along their different journeys startups take to success (or failure). You also get to hear from featured guests, such as venture firms and angel investors, that provide insight on the paths to a successful inventive journey.

Get New Episodes

Get 2 brand-new podcast episodes sent to you every week!

ai generated transcription

is to really really research your market um you know and your craft because a lot of times i think we fail we see someone we see someone that is successful and we want that success but we don't do our due diligence to you know research like you know am i can i really do this and one of the things i love i love to ask people is like would you do it if you had to do it for free because a lot of times people don't realize when you're entrepreneur the money does not immediately come and then it's feast or famine a lot of times sometimes you know you're really really making money and sometimes you're not [Music] hey everyone this is devin miller here with another episode of the inventive journey i'm your host devin miller the serial entrepreneur that's grown several startups in the seven and eight figure businesses as well as the founder and ceo of miller ip law we help startups and small businesses with their patents and trademarks if you ever need help with yours just go to strategymeeting.com we're always here to help now today we have another great guest on the podcast mavis payne and uh mavis uh went uh or had a received a full ride uh scholarship to i think ohio state university to do nursing but decided not to go had interest in nursing but not necessarily for a career um and then went down a route of uh got married had kids worked for corporate america as the i think administrative assistant for deloitte for a period of time loved your job and then also started doing a bit of selling cosmetics or doing uh i think it's matt cosmetics if i remember right full-time and then her husband noticed that she didn't necessarily love her job as a administrative assistant but she loved doing the cosmetics and doing that type of work and so i decided to go and get a bit of training there after doing a vocational school for a period of time um got into doing makeup and in cosmetics and is now doing that for celebrities and stars and everything else and doing that as a full-time gig so with that much as an introduction welcome to the podcast mavis thank you for having me i'm excited to be here absolutely so i just gave the quick 30 second or one minute run through of your journey but maybe take a spit a bit back in time to when you had originally thought about going into nursing and going to ohio state and kind of how your journey started there you know i've always had a love for fashion it started when i was in high school when i was um asked by a former model to um you know walk in this high school talent show i'm sorry fashion show and you know i was bitten by the fashion bug after that and then so i started to pay attention to pretty much all things fashion however i didn't immediately delve into it it came um many many years later when i would commute on the train to washington dc to work and i would receive so many compliments from ladies on the train about my makeup and you know after about four years i decided to research schools and i found one in annapolis maryland and here we are really quick just because we jumped over like the whole journey and especially the fun part of the end but before we dive into that so you were originally because you said you had a diving back to the beginning a bit of the beginning of your journey he had a full ride at one point to ohio state to do nursing what made you know and that's a pretty good you know full ride is always a great accomplishment a good opportunity what made you decide to not go into that or to go a different direction or different gear well um right before i was supposed to start classes at ohio state university school of nursing i discovered that i was pregnant so it had absolutely nothing to do with me going into makeup and i just decided i wanted to be you know um devote my attention to my daughter um and what i discovered because prior to that let me back up a little bit so i attended vocational school in high school because i had enough credits and so i could attend for an entire year so that is what i did and from that i received the full scholarship but i received my training in um a geriatric center a nursing home so as an 18 year old it wasn't as fun as i thought it would be so i would say that it was it was an easy decision to just concentrate on being a mother um so that's basically what happened with that it wasn't that i decided oh no i'm going to do cosmetics so the cosmetics kind of came after after thought although i'd already had a love for fashion if that makes sense no that definitely makes sense and so i definitely get hey i want to stay or stay at home want to or take care of the kids want to make sure they have the parent there that when they get home from school the mom's there to say hi and helpful with homework and everything else and that's what my wife does as well so definitely i think they're the thing that's a great uh path to take so now you at one point i think before you got into cosmetics and i can't remember exactly when after you were married had kids you did administrative assistance for deloitte for a period of time that's correct um and that is actually um the commute that i was mentioning so when i would go to work in the mornings and i loved my job at deloitte oh my gosh i worked for or with the energy group there and i absolutely loved it until i started to work part-time for mac cosmetics so a couple days a week i would you know leave my full-time job at deloitte and then um commute to mac for um you know may i think i was like four hours and my husband noticed that oh my gosh like on the days when you have to report to deloitte i'm sorry to mack you have all of this energy and you know and then on the days where i was not going to mac it was becoming just like draining to go to work and he noticed that so now so you have that kind of so you know one incense love the job and then you're going to part time and you're saying okay husband notices and sometimes it's interesting you know we don't necessarily notice ourselves but those around the same hey you really have a knack for this or have you thought about this this would be a lot more fun and you'd probably rewarding um but you know so your husband knows you know you've been doing that part time your passion is really there you know was it as simple as that you had that conversation you decided to you know go or go into matt or matt cosmetics full-time or was it kind of a slow transition he continued to build up the side hustle as you wound down that but kind of how did you transition from doing the job at deloitte to doing uh the cosmetic industry oh the story would be so more much more exciting if i immediately grabbed that but i did not it took a while because as mentioned before i had a very nice um you know salary with the lord great benefits and so i kept hearing him but not hearing him because in my mind i'm like it's sales you know and you know i've always thought you know if you don't really sell you're not gonna do that great so i wasn't into it um and here's the thing though my boss at deloitte noticed that she goes i think you could really really go into sales you know uh and i just kept all of that and our friends would tell us you know it will tell me to do it full-time and i never really wanted to do it full-time but what i did do after about a year of him telling me that um you know i decided that i was just going to quit my my job and deloitte and that's what i did i gave my resignation i trained my replacement but i continued to work um at mac cosmetics part-time because i really didn't want to do it full-time and what happened is i was discovered by a television producer she came into mac she needed some help i helped her and you know i talked about this in my book where she had this this face they talk about it when we when they're training us about you know the takeaway and she had this face that she was not interested in anything that i was saying however at the end of our uh conversation she trusted me and she purchased everything that i recommended and then she asked if i had a card i gave her my card and then she told me who she was she said i'm a producer and i'm gonna go back and i'm gonna tell the person that hires makeup artists about you so that's how i started doing television makeup that's a a great opportunity and one that's probably not necessarily anticipated so you know so how long was it so she you know you you convince her that you're skilled that you'll do a good job that and she likes your work and she's going to recommend you now how long a period of time was it from her kind of going back telling the person that hires makeup until the time that you actually got hired on or started doing that um it was immediate which was really you know in my career i found that that was a rarity uh that people remember um so it was immediate she went back and she did tell the person and the person actually had their own makeup um agency makeup artist agency so that person reached out to me just at um you know by someone else referring me she had never met me she called and probably within maybe about four or five months i was she sent me out on my first gig which happened to be um which happened to be uh television it was for aol at the time and that was my very first time doing television makeup and you know i'm grateful that it turned out okay because it's completely different from retail but yeah it was immediate uh what was not immediate was my rise um you know to becoming that go-to person that took a couple a couple of years to get my name out there and then once people you know started to see my name over and over then my career kind of took off from there so you started out and it sounds like maybe you know hopefully not putting too many words in your mouth but you started you kind of got the opportunity started out slow or small or that and did a few jobs and people liked it and you kind of built up a bit of a reputation was it kind of a word of mouth that hey you do a good job would they like what you do and you kind of built up a client tells that how it kind of evolved it pretty is a word of mouth you know i did have business cards because as soon as i completed makeup archery school i made sure i had my business cards but i shuddered and think like when when i look back on those business cards they were hideous guys oh my god it was like this really bright blue eyeshadow however you know i made sure i gave them out to everybody at mac cosmetics i would give them i would give my customers my mac cosmetics business card as well as my personal business card but as you know in the entertainment industry um it's pretty much word of mouth so you know someone referred you you know you'll hear someone saying i need a makeup artist oh i know a makeup artist so that's basically how it happens and then people started to refer me to their friends refer me to people who have uh you know who are looking for a makeup artist and that it just kind of snowballed from there no that's not and that's a good snowball effect and definitely is a fun and exciting one so now how long have you been working with the celebrities and if you can name drop and i if not then i definitely understand but are there any celebrities that people would recognize or that would be uh worthwhile to name drop or that would be fun to hear about oh um so i have been working with celebrities probably about um i've been in my career for a little bit over 15 years so i've been working with celebrities probably about 13 of those um my most memorable celebrity that i worked with is the late dr maya angelou i've worked with piers morgan whom i absolutely love morocca who wrote the foreword for my book uh oh my gosh t.i and tatiana ali and jennifer holliday and star jones oh god like quite a funny people to work with and that's what i was going to kind of mention right after is i think that part of what you've done is you you know work with a lot of fun celebrities have a lot of cool experiences and you've taken that and you've also um you know put that into kind of a book format where you're able to share that is that right yeah absolutely so the book this is oh my gosh it was the first uh this is my first book it was um kind of birth out of 2020 because you know i work in new york city and new york city was closed so there wasn't a lot of production and film you know film and television stuff going on and my husband had been telling me for years because because i would come home and i would tell him these interesting stories about being on set or working with certain celebrities and he would say you should write a book and i never really entertained it until 2020. so i started in may of 2020 i finished in january of 2021 but um the difficult part about writing is because of my work with celebrities i have to get releases right so if i'm going to mention them so that was the most difficult part what i found though once i committed to writing it just flowed you know i could sit down and i could write and then things would come to my memory that i had long since forgotten um and i had no idea that it was going to be the success that it is um it released on amazon april 20th and within 36 hours i've made best seller so it's doing pretty good that's awesome and apparently plenty of people want to hear about all your experiences no matter how what it is to be the makeup artist to the stars so to speak so now so that kind of brings us a bit to where you're at today and you know kind of brings us to the present as far as your journey but now you're kind of looking towards you know the next six to 12 months is the goal to you know promote and do the book is it to um you know go out and and continue to do makeup is it a combination of both or kind of where do you see life and the and the journey headed in the next six to 12 months well i think they kind of go hand in hand that's um you know just like my cosmetic line basically it sells itself because i'm actually using using my products on the clients and the same as the book you know um it comes up in conversation uh you know because most of the people that i work with they're also interested in me and they're saying so what have you been up to and so obviously i'm gonna say hey you know i wrote this book um and the opportunities are coming i was just reading um a couple of emails prior to this podcast and my publicist i hired a publicist and so she had some things lined up for me some appearances writing some articles so i had no idea that the book will lead to those type of opportunities but you know the sky's the limit wherever it takes me i'm going to go with it well that sounds like it's a fun and exciting uh future so definitely uh one that i may decide to see how everything goes for you well now as we as we start to wrap towards the end of the podcast we always have the two questions that i love to ask and so we'll jump to those now and just do the reminder to the the audience and the listeners i'm also going to talk or do the bonus question or talk a little bit about intellectual property so if you have have an interest there definitely stay tuned but before we jump to the bonus question on the the normal two questions first question i was asked is what was the uh word along your journey what was the worst business decision you ever made and what did you learn from it the worst business decision i ever made was to believe that honesty is everyone's policy and so what i've learned from it is that get everything in writing and make sure you understand what you're reading not just sign on the dotted line um in my book i talk about some of my early years where i was just so excited to be working on a particular project that i didn't really necessarily read everything that i needed to read or ensure that what i understood was exactly what i was going to get um so that would be my advice to people you know make sure that you are reading it and then if you don't understand it you know have a relationship with someone that is either you know in art in entertainment law you know or you know invest in the money that you need to hire someone so that you don't get yourself in a jail no no and i think that that you know while it's a mistake that you know sometimes can hurt but it's it's definitely one where i think it's certainly understandable in the sense that a lot of times you come down saying oh i think people you know first of all i always think people can read better or always think that they can read people better than they are oh i'm great at reading people i think i've never met a person that says oh i'm horrible reading people but i even think beyond that is you know a lot of times you think you know at least for me when i do a lot of businesses i started out and thinking oh everybody will work as hard they'll do as good a job they'll be there as devoted they'll be as involved and then you get into the reality like hey that's not only the case you know sometimes people don't work as hard they don't do as good a job and you know it kind of creates that so i think that you know figuring out who to trust how to trust how to build that relationship and trust and kind of what responsibilities or what things to turn over is definitely an easy mistake that a lot of entrepreneurs make but also is one that certainly to learn from so absolutely now with that jump into the second question which is if you're talking to someone that's just getting into a startup or a small business what be the one piece of advice you'd give them oh that was a hard one oh my gosh i had a couple things but what i would say would be the number one piece of advice is to really really research your market um you know and your craft because a lot of times i think we fail we see someone we see someone that is successful and we want that success but we don't do our due diligence to you know research like you know am i can i really do this and one of the things i love i love to ask people is like would you do it if you had to do it for free because a lot of times people don't realize when you're entrepreneur the money does not immediately come and then it's feast or famine a lot of times sometimes you know you're really really making money and sometimes you're not and so that's kind of dual answer to the question but definitely do the research that's necessary do the footwork you know a lot of times people will reach out to me and ask me you know if they could assist me and i always ask the question like you know why do you want to assist me you know what i mean because i really want people to understand the business of makeup the business of being a makeup artistry it's not just about working with celebrities you know you really have to know your market you really have to do everything that's necessary so to be a success because everyone you know that starts a business is not successful so definitely do the research you mean every when you start your own business you're not just a millionaire overnight it's not like in the movies and people really believe that and people really do believe that it's nope it's not it's not that easy no and i definitely agree to be and i think that you know you get a bit of a misconception you read the books you watch the shows in the movies and based on a true story and i think you know a lot of those people you know do do a good great job and they have a successful business but it's always you know a ten year an overnight success ten years in the making and it always takes a lot longer you never hear the backstory you never see what it took to get to where they're at today or how you know all the different paths and different things they lead through in order to be able to build a success and so everybody kind of gets a misconception that oh if i have a great idea i'll just start a business and i'll be rich in you know matter of a week or two and it's never never the case for that no matter which business it is so i think that's a great lesson to learn it's never and no one ever tells you about all of the money that you have to put out in order to you know garner money you have to you know spend money to make money so yeah no i definitely agree so before we dive into the bonus question it's a reminder we'll get that to get to that in a minute but as you wrap up the normal portion of the podcast that people want to find out more about you they want to be a customer they want to be client they're a celebrity they want you to do their cosmetics or make up their hair or anything else they want to be an employee of yours they want to be your next best friend and you're all or they want to read your book and and any or all the above what's the best way to connect up to reach out to you and find out more all right so my website is www.mavispayne.com that's m-a-y-v dot-com and also for my products it's www.getloxed.com i am on instagram i'm on twitter i'm on facebook mavis payne everywhere m-a-y-v-i-s-p-a-y-n-e awesome we'll definitely encourage everybody to reach out find out or connect up find out more because it's definitely a wealth of experience and a fun journey to hear as we wrap up the podcast thanks again for coming on the podcast it's been a fun pleasure now for all of you that are listeners if you have your own journey to tell if you'd like to be a guest on the podcast feel free to go to inventiveguest.com and apply to be on the show two more things as listeners one make sure to click subscribe to your podcast players you know what all of our awesome episodes come out and to leave us a review some other people can find out about all of our awesome episodes last but not least if you ever need help or patent trademark or anything else feel free to go to strategymeeting.com and grab some time to chat so with that we're going to jump right into uh talking a little bit about intellectual property it's always kind of fun to switch the tables and to hear your questions instead of or meet us always asking the questions so with that i'll turn it over to you to ask your your number one intellectual property question to me david absolutely if you have if you have an intellectual property question love to hear my intellectual property question would be um is there ever a business that would not benefit from having intellectual property you know attorney or is that something that every business should have that's my question that's a fair question it's one where i freely admit you're asking the intellectual property attorney do you need intellectual property but no i think that's a fair question um the one most of the time i would say yes there's typically a reason and it's needed and i'll give you a couple of reasons i can think of why you wouldn't need one but you know if you're doing a brand you're doing you know in almost every business if you're building it to any size you're going to have a brand if you're doing any sort of creative stuff you're going to need a copyright if you're doing any sort of products you're going to you're going to want a patent and you know there's a couple different reasons why you'd want them one is it's an investment it can capture that brand or that product or whatever you're making so such as tangible and half of the business that's investable and has real value to it um as well as it gives you a bit of protection so that if other people were to copy it rip it off and ride your hotels you have records and you know and and it also avoids issues down the road from people yeah and avoiding lawsuits so i would say majority of people if they do fit into that box where there's typically a reason why you'd want to have intellectual property probably the one exception or one of the probably the only exception that comes to mind is a lot of times if you're a small kind of what i would say in mom-and-pop shop in other words you're serving a local community you're just a small you know small store maybe you're on the corner you know you just help you help the local clientele your restaurant or your grocery store or something you really don't have aspirations to grow you're not going to be a franchise you're not going to go nationwide it's like serving a local community i think that's great i think there's definitely a place for it then there may not be as much because you know if you're thinking about that and local mom and pops they probably don't necessarily have a earth shattering or a new product or a new something they've invented they don't necessarily have something that's copyrightable that they're worried about and on the branding side they're not necessarily if you're all you're going to be if you're going to stay in a local community you don't then local communities can know you don't need to protect your brand as long as you don't want to expand out of that then you probably don't need the protection so that's the one where every so often run into that and i counsel people hey you probably don't need intellectual property because you don't have it's not going to add any value it's not going to give you any better coverage so that's probably the one that i've ran into over every so often that doesn't make sense beyond that it's one that it does the other one i guess i'll give you one other one is if your plan is to i'm going to blitz the market i'm going to do it for a year or two i'm going to do it as quick as i can make it you know make as much money and i'm going to be kind of a flash in the pan i'll give you an example you know snuggy everybody knew snappy a few years ago and it was a great you know sold a ton of snuggies but in a matter of about a year or two you know a couple years at most they saturated the market and nobody else nobody's nobody you don't hear about snuggies anymore no ways whisper vikings snuggies because everybody that wanted a snuggie bought one and so their plan was hey we only got a couple year window we're gonna run as fast as we can get to sell as many as we can and so it was such a short window that they probably wouldn't have needed the intellectual property not because it wouldn't if it would have been a longer road they wouldn't have needed or wouldn't have benefited from it because but because of such a short window so those are kind of a couple the reasons a couple of businesses that wouldn't need a i probably wouldn't need intellectual property oh my gosh that was incredible and the other question i had was what made you uh want to go into um ip law yeah i don't know if i want non-skid i was gonna say i'd love going into a lot that was just really a joke but in in the reason a little bit of seriousness is i've always kind of had two passions one is i love startups an entrepreneur be an entrepreneur and doing small business and i've done several of those and i continued to be involved i started my first business when i was in mba school doing my law degree in mba degree at the same time that one's going into a now i think a nine-figure business and i still am partially involved with it um but that was so i always had that passion and i always kind of liked the law i thought it was kind of fun you watch the shows attorneys get to argue you get a debate which is not necessarily the reality of it but you know and it just kind of was i and i'd also had an uncle that was an intellectual property attorney i'd had an engineering degree as an undergraduate so kind of all those i said oh it's kind of is fun that i can work with a lot of cool businesses cool startups see a lot of what they're doing get to be involved without having to do all of the inventing and all that and so i kind of was on both sides and i'll do some of my own startups and small businesses here i also get the opportunity to work with a lot of cool uh cool different companies and startups and small businesses on what they're doing and it kind of naturally just went together and that's kind of how i've taken my career and that very much sort of a nutshell that's kind of how i got into intellectual property awesome that's a great story all right well with that well uh it was fun to have you on it's been a fun it's been a pleasure we'll go ahead and wrap up the episode but appreciate you coming on mavis and wish the next leg of your journey even better than the last thank you so very much for having me i really had a great time absolutely you

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Do It Your Own Way

Do It Your Own Way

Jamie Barber
Devin Miller
The Inventive Journey Podcast for Entrepreneurs
7/5/2021

Do It Your Own Way

Follow the structure of things because you do need the systems and processes and everything else. But don't be afraid to go in your own direction with things. I actually saw someone who posted on an entrepreneur board of I am just too nice; how do I learn to be that bolder, stronger, meaner type of boss or employee? The first thing and, no one ever responded when I commented this but, I said you don't have to. You can be super nice. When I have somebody who screws up, I might be upset, and I step back and let that happen. But then, the next day, I am going to make sure that that employee is ok because they are probably beating themselves up. You don't have to be that corporate mindset, I guess.

 


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Starting and growing a business is a journey. On The Inventive Journey, your host, Devin Miller walks with startups along their different journeys startups take to success (or failure). You also get to hear from featured guests, such as venture firms and angel investors, that provide insight on the paths to a successful inventive journey.

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you know follow the structure of things because you do need systems and processes and everything else but don't be afraid to kind of go your own direction with things i actually saw somebody who posted on a board an entrepreneurial reward of i'm just too nice how do i learn to you know you know be you know what that bolder stronger meaner sort of type boss or employee and like the first thing and and of course nobody responded when i got into this but i but i said you don't have to like you can be super nice you know when i have uh somebody who screws up you know i i might be you know upset and i step back and i let it happen but then the next day i'm going to make sure that that employee is okay because they're probably beating themselves up you know like you don't have to be that cool that corporate mindset i guess [Music] hey everyone this is devin miller here with another episode of the inventive journey i'm your host devin miller the serial entrepreneur has grown several startups into seven and eight figure businesses as well as the founder and ceo of miller ip law where he helped startups and small businesses with their patents and trademarks you have any help with yours just go to strategymeeting.com grab some time with us at chat now today we have another great guest on the podcast jamie barber and uh give you kind of a quick introduction to jamie so i got a degree in pr and worked uh interned at nbc uh for a period of time when did some of their teacher worked on some of their tv shows and then also worked for some small businesses and marketing and theater and real estate had a doc our daughter wanted to step back for a bit started babysitting for neighbor kids and then picked up some side gauges uh doing seo uh for some or some other people and decided to start her own business and initially started it um started out getting it there was a bit of a struggle tried some programs that were fairly expensive that she'll get into so whether or not those were a good idea and how they work and then really uh and then when partnered up with uh someone else she met started an agency um they started to head a different direction went back to square one started over but had some clients started her own new thing and then it's been uh growing that for the past a little while and uh that kind of was a bit of an introduction as to where she's now at today so with that much is a brief introduction welcome on the podcast jamie thank you so i gave a quick and it was a longer journey so but a quick run through of a much longer journey so but take us back a bit back in time when you originally got the br degree and kind of coming out of school and how your journey started there yeah absolutely so uh i always so actually i was kind of a theater kid so i wasn't necessarily sure i was going into you know pr marketing for a while um i sort of picked it based on what i thought would make money or you know like that's what i kind of had in my idea in my head so um so anyway so i so i went into that journey and then was entered into interning with um nbc universal and then uh i worked for like a city i worked for a theater um and it just kind of bounced around in different marketing jobs um and enjoyed some of those immensely actually a lot of creativity got to go into those and then when i moved across country i ended up working for a a large real estate company they're international they build like shopping malls so i worked for them um for a little bit and and like the intro said i had i had my daughter and what when i got back from my you know six weeks off for maternity um i wasn't ready to leave her and i worked for about six months and was sad every day i left her and was like this isn't working for me i need i need to be home so um so i took a hit in income to be able to do that um and i think i think that's probably how why a lot of people end up becoming entrepreneurs is kind of to spend that time with their family uh so at first i was working for somebody else i was babysitting part-time i was working in marketing part-time um as an independent contractor for another person i actually worked under her for five years because she was just a very nice person i think sometimes you stay in places because you have really nice bosses right like they're great people so you stay for a long time so i did and then it got to the point where i i had been doing it for so long i was like i really know this stuff and people really respect my opinion on things and i can probably take this to the next level so i thought oh i'll i'll go off on my own and it should be easy right and it was terribly hard to get clients at first uh i didn't know what i was always making it look so easy to get advantage all the business and get the clients and do everything and i think you know that's a bit of that they're not deceptive but it hasn't been if you don't realize all the things that go around in the back end that uh take to run the business until you get in there yourself and then either find you love it enjoy it and it's always harder than you expect so yes yes and i thought at first the client acquisition was hard and which is kind of funny coming from a marketer right because you you would think that oh you know you would have the tactics but the problem is is you can't see your own business the way you can see other people's businesses so that's one problem another problem is is that you you're like trying to figure out which avenue is going to be the best for for like for your business and are you offering all the services or some of the services and that was one of my big mistakes at the beginning is i was just like i'll offer all of the marketing services i you know i've touched on all these different areas i'll do all the services and that was kind of a bad idea so so i had low paying clients and then uh was struggling and was like you know what i'm ready to grow so that's when you know i bought and a massively expensive course was the idea with the course and then you know because you touched on it was the idea with the course that hey i i don't know all these things and this course will help me to learn all these things and then i'll be able to manage and run the business better and it was that kind of motivation or kind of what took you into the direction of hey i'll you know i'll take this course which if i remember i mean criminal it was a fairly expensive course and at the end you didn't get out of it although you were hopeful but what was before we dive into kind of the end of that what was your initial motivation for kind of going out and taking the course uh it was it was a course that was about like growing your agency so i did think like it's going to give me the systems and processes i need it's going to um it a lot of people had great things have testimonials i mean there are lots of people who have thrived with it it just was not it wasn't it didn't fit it for me as well as it did for other people um and that's because it was shipped it was uh more like on facebook ads which is an area that i kind of was moving away from i was doing more google ads seo youtube ads that that's kind of the direction i ended up going uh was just trusting google with everything so google don't don't mess up you're my livelihood so um so it was it was more of you know there were so many testimonials of people that had grown their businesses through them i was like all right this this is the direction and what was interesting is while i was struggling in the course they had a mindset coach in there as well and the mindset coach during one of the calls i was like you know what i'm doing everything right and i'm not getting any results granted i'm i was a terrible sales person and this is this was part of the reason i was i would choke up a bit on a sales calls and i you know that when you don't have confidence it comes through or when you feel desperate that comes through so i definitely had some things i was doing wrong but she also said to me she was like you know what sometimes things just it's not it might not be your path like you might be trying to smack into this and this isn't the right direction for you and i thought about that a lot and i was like that could be so then when i teamed up with um a business partner so he had gone through the course as well uh had all this uh great uh background in like video and things like that um he i mean he's his company's still going strong uh so when we teamed up we were like okay we have these very different skills and that should pair off of each other really well um i think but what happened was i think i i tried to be too agreeable and i think sometimes you just have to like speak up more and i agreed myself into a hole where the business was growing in a direction i didn't want and it wasn't catering to my strengths at all uh and i needed i just needed to go in a different direction so it was causing a lot of issues i wasn't being heard at all you know like i i didn't really have a voice like my voice got buried so it was important to me to move on at that point uh so when i did i thought great i'm starting over again and i don't know if i can do this again i was exhausted by that point i had put in so many hours so that's growing a business twice basically so i started one business then i grew a second business to a part where it was you know a pretty successful functioning business and now i was going to start over again i was like can i do it a third time well one question before you dive into kind of splitting off you know because i think people get into you bring out a partner and you think one is oh okay it'll be nice to offload or have someone else whether it's you know help to carry the load or bounce ideas off with or help to manage it you know manage everything and it will be a great partnership and also you know kind of have different skill sets and then you get into it and sometimes it works out great and you know partnership is good on the other hand sometimes saying you know i i thought this was going to be good and yet it's not you know you get pulled in different directions as you mentioned or other things and then don't necessarily work out the partnership but how did you kind of come to the the point where you decided okay this isn't working here i've got to do it was like hey we had a major blow out a fight we're mad at each other and i walked out the door and shut they're slammed into the back radius more of a sit down and say hey you know this isn't working or you know have some self-realization and thoughts you know because everybody kind of comes through and some people wait way too long to you know figure out the partnership doesn't work and some people don't give enough time to actually you know work through the growing pain so how did you kind of come to that conclusion that you know you needed to part ways yeah so i would say about once a month i would bring up my concerns and say hey look so he was more on the sales side of things that i was on the fulfillment side of things so i was the one running the team and getting everything done and um i would get pretty overwhelmed i was working a lot of hours i really wasn't making that much because it was kind of always the idea of sacrifice so that we can hire more people so we can build so we can whatever like you need to constantly make the sacrifice and i was getting burnt out and so about once a month i would bring up like hey you know like this isn't really working what you know what direction are we going into plus he kind of he he likes to bounce around like what products he's selling and like to me like i can't do that like it was like adjusting it was constantly adjusting and moving and uh things like that when like i clearly knew what my strengths were and and knew what i liked to to do and i wasn't even doing any of those things i had actually like a few white label projects from other agencies that i would work on and do in those areas that i liked but because that's not what was being sold through the sales portion it's not like that was the part that was being grown so i would bring up my concerns over and over again and then finally it wasn't a big blowout we just had a a conversation and the conversation went like this if okay so if i give you more money right so that's what we had talked about so the financial part came in uh and i'll pay you way more which was fine but it was like will that make you happy and i stepped back and i said nope and that was the realization was that moment right there it was like okay so i could make way more money right now and would i be happy and the answer was no so at that point it was time to move no and i think that's a good realization i mean i think too often we think oh if i just get paid a little bit more i'm under appreciated that and so because that's kind of the natural answers over here you know the natural place that you want to go to and yet oftentimes it's more underlying that just because you make more money doesn't mean you're going to be happy and just because you're still going to be doing the job day in and day out and so you have to step back and say what do i really care about and it sounds like you know once you have that realization that okay it is going in that different direction it's going to be able to do my own thing and be able to set it up how i want and run it i want to go to the directions and offer the products and the services and that i want so now as you part and locally part ways and have that realization decide you'll build your own thing and you're looking at kind of starting over yet again now i think you mentioned this time when you started over you did have a few more clientele you had a bit more business you can kind of bring along with you so it wasn't a complete start from scratch is that right yes exactly so some of that um white label um stuff that had happened uh that was google ads and youtube ads that side of it uh the company wasn't even doing that so that wasn't something that was being sold anymore it wasn't an area where there were any contractors it was stuff that i was personally running on top of managing the other projects that we're running so when i left it was just an amicable an amicable agreement of you can go ahead and take that because one i brought most of them on myself and two that they just weren't even offering the service so so luckily so they came with me but it was kind of the craziest thing i think that there are moments in life when you're just supposed to do things and everything works out and everything happens and everything pours in and that has sort of been what growing this new business has been for me it just sort of clients started pouring in i kept on getting a ton of recommendations um from people that i'd worked with or worked on accounts with and that that's kind of that's still happening like i literally i've put together a marketing funnel for my business so um so this new business has only been around since uh i think june of last year um and i i haven't even launched it like i have a youtube ad file ready to go and i haven't even launched it because i keep on having more clients come in and then i'm like okay i need more help i need more contractors i need more you know this or that to grow and uh and so now i'm trying to look at all of the other stuff in growth where i'm having growing pains up okay i'm too busy again i need more help i need more help so it's that part has been actually the easiest part of this new business was getting clientele now it's keeping up with the demand and uh i'm trying to figure out how to like bring the contractors to be like employees in-house but there's like all these legal aspects of that those being attorneys they always make it hard yeah so so that's kind of the stuff where you know i don't know i i'm at well maybe i need to hire you know people to help me with this or to figure out how this works so uh there's some places you know and it's always you know everybody's like oh well that's not a problem still figuring out how to make sure you still provide good customer service you meet high expectations to deliver on time and you as you grow it it's still things that you have to figure out and solve but it's it is always a better problem to have versus the alternative which is hey i don't have any clients i don't have any business and i'm trying to figure out how to keep the lights on so so you know all these different problems and i think that that's you know kind of a common mantra with all businesses there's always new things to figure out always new problems that's all and if you're not having or having those things to solve then it's probably because the business has stopped growing or you stop improving so i think that definitely sounds like a fun place to be so so that kind of brings us up to a bit of you know where things are at today and kind of you know what your journey's at and kind of with that it's always a good transition to jump to the two questions i always ask at the end of the podcast so first question i always ask is along your journey what was the worst business decision you ever made and what did you learn from it i think the worst business decision i made was trying to follow a mold so i think that so many people have do x y z and you'll be successful and that was kind of the opposite of what i found i found you need to do things your own way what you are passionate about and maybe this doesn't work for everybody but um but i think that if you have the experience and knowledge um in your industry that the rest of it um can be can can kind of can kind of be i wouldn't not definitely not winged it definitely you know has a structure to it but uh you can definitely go your own way with things i learned that a lot of systems and processes that i was taught weren't necessarily what i needed i didn't need to do the gimmicky imagine yourself sales call thing i could just be straight up with clients and say look this is this is what you'll get and they actually just responded to my knowledge and um you know closed just based on our conversations on that knowledge as well as pricing like you know you can't run an agency if you don't price high because you won't make any money and and it is a little harder is it a little tighter sure but um it's allowed me to help a lot more customers that way is kind of keeping price points it's they're not i wouldn't say they're super low but you know kind of that medium range to where you can still make money um and hire help and you know do all those things that you need to do uh so no and i like that could you hit on you know i think that even when i started my own you know my law firm a few years ago there was things that are well entrenched in the legal services industry and you know in the law firm industry and some of them are well justified they definitely make sense and there's a reason why people do them that way and so i call those conventions and get others i sit there and say well just because other people are doing that way does it really make sense or do i want to do it that way is there a different way to do it a better way to do it one that i like better customers like better but i think figuring out what those are not just following those conventions what can lead you down to the pathway this is the same as everybody else if you're doing the exact same thing as everybody else there really isn't a need for you to add your service in the marketplace but if you can figure out what makes you different unique and what makes air give you that that different selling point and and figure out what are those conventions that you don't need to follow i think that's a great path to go down so now we go to the second question which is you're talking to somebody that's just getting into a startup or a small business would be the one piece of advice you give them i think it would be kind of along those seam lines so uh follow you know follow the structure of things because you do need systems and processes and everything else but don't be afraid to kind of go your own direction with things i actually saw somebody who posted on a board an entrepreneurial reward of i'm just too nice how do i learn to you know you know be you know what that bolder stronger meaner sort of type boss or employee and like the first thing and and of course nobody responded when i got into this but i but i said you don't have to like you can be super nice you know when i have uh somebody who screws up you know i i might be you know upset and i step back and i let it happen but then the next day i'm going to make sure that that employee is okay because they're probably beating themselves up you know like you don't have to be that core that corporate mindset i guess and and to me it's all about the people serving the people and serving the people who work for me like i'm i feel like i'm more in a servant role than i am in a leadership role and i think that when because i have that mindset people are happier working with me so i that's my huge advice is do it your own way no and i think that you know when you do it your own way you're much more passionate you're much more excited and you do a better job and that definitely resonates through to your clients and so they can tell you know if you're just kind of going through the motions or if you're the same as everybody else you're not really excited they're not going to have any more passion about our excitement than you certainly are and so finding that how to do your own way and do it successfully doing it you know or doing what the market wants while or staying true to kind of what excites you is the best place to be so i think that's a great piece of advice that's the perfect as oh go ahead no that's the perfect way to put it i was just agreeing with you well as we wrap up if people want to reach out to they have they want to be a customer or client they want to use your services they want to be an employee they want to be an investor they want to be your next best friend any or all of the above what's the best way to reach out to you contact me or find out more my website oncallmarketer.com uh there's a calendar book links on there so that would be the best way to get a hold of me all right simple as that so i love an easy way to connect up and schedule some time into chat so definitely encourage people to go to the website check it out and grab some time if you're new to the services or otherwise or later looking to connect up otherwise so well thank you again coming on the podcast it's been a fun it's been a pleasure now for all of you that are listeners if you have your own journey to tell and like to be on the podcast share it feel free to go to inventiveguest.com and apply to be a guest on the podcast two more things as a listener one make sure to click subscribe to your podcast players you know all of our awesome episodes come out and to leave us a review so other people can find out about all of our awesome episodes last but not least if you ever need help with patents trademarks or anything else with your business feel free to reach out to us just go to strategymeeting.com and we're always here to help thank you again jamie and wish the next leg of your journey even better than the last thank you so much you

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Find A Balance

Find A Balance

Bryn Wilson
Devin Miller
The Inventive Journey Podcast for Entrepreneurs
7/3/2021

Find A Balance

It's finding a balance between confidence and humility. You need supreme confidence in your idea and your unique ability to make this idea a reality whether is a product or service or whatever. At the same time, you need humility to know not only what you don't know. I knew I am not good at marketing and sales. I need to also recognize there is other stuff I don't even know I don't know having the humility to bring that on but balancing when I bring in a third party to get advice balancing that with confidence that I have this great idea and I am moving it forward. So I think there is that apparent tension between confidence and humility, but, striking that balance seems really important to be able to move things forward and keeping in the direction that you envisioned.

 


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Starting and growing a business is a journey. On The Inventive Journey, your host, Devin Miller walks with startups along their different journeys startups take to success (or failure). You also get to hear from featured guests, such as venture firms and angel investors, that provide insight on the paths to a successful inventive journey.

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ai generated transcription

it's finding a balance between confidence and humility right you need supreme confidence in in your idea and your unique ability to make this idea a reality whether it's product or service whatever at the same time you need humility to know not only what you don't know right like i knew i'm not good at marketing and sales i i need to also recognize there's other stuff i don't even know i don't know and having the humility to bring that on but balancing when i bring in third parties to give advice balancing that with confidence that but i have this great idea and i'm moving it forward and so i think there's that inherent tension between confidence and humility but striking that balance seems really important to being able to move things forward and keeping it in the direction that you envisioned [Music] hey everyone this is devin miller here with another episode of the inventive journey i'm your host evan miller the serial entrepreneur that's grown several startups in the seven eight-figure businesses as well as the founder and ceo of miller ip law where we focus on helping startups and small businesses with their patents and trademarks if you ever need help with yours let's go to strategymeeting.com and grab some time with us to chat now today we have another great guest on the podcast bryn wilson and to give you a quick introduction to brynn um now we want to say brienne so just as a caveat if i ever say brianne i don't know why i might always watch this to pronounce your name that way but my apologies in the front end but uh brynn uh was an unlikely um entrepreneur went to college and uh uh i was going to law school went to went into michigan i went to michigan and got an english degree and english or french during undergraduate and then went to nyu for law school um then worked for an attorney for bid worked as an employment law doing some some counseling and litigation and then decided to um take some time off spend the with the family uh there was a state stay-at-home mother for uh for nine years so that's great and that's what my wife does so it's definitely that's awesome and then i went back to the law firm for a period of time and then more recently with the law firm also wanted to her gunned her gave notice of law firm so that she could focus on doing a start-up and endeavors that then that she'll dive into a bit more on that end so um with that much as an introduction and hopefully i don't call you brienne too much um but uh or welcome to podcast thanks and thanks so much for having me i respond i get all sorts of variations on my name and i respond to just about any of them so it totally works like it's it's one right if i think about it i know but it's just like if i don't if it's just you know natural how i do it some reason my mind always connects brienne with the when i see the name so i always just want to apologize in the in the front end so i don't slaughter anybody's name but definitely so i gave a quick introduction to your journey kind of uh you know uh high level overview but maybe just take us back a bit in time to kind of going to college going to undergraduate and getting your majors and then going to law school and kind of how your journey started there sure um so i grew up in rural michigan and i always you know from a young age apparently i was opinionated and argumentative and so i was always going to go to law school uh so i went to michigan had like four fabulous years go blue i would say it was kind of the quintessential college experience it was just you know terrific all around and again i was pretty focused on law school so took sort of a traditional pre-law approach and did english and french not a super useful language but a pretty one and uh that i did apply directly after la undergrad to go to law school and i was fortunate to get into a lot of great schools but i was dating a guy at the time now my husband who was already living and working in new york and so i went to nyu which was a great place to go to law school i think being in the city was a lot of fun i mean i got to hear two supreme court justices like 10 feet away in these small you know seminars type setting so it's a really great three years and i was really on a traditional i'm a pretty you know traditional corporate kind of path right after your second year you work intern at a firm and i did that and i was set to go there upon graduation and then my husband got transferred uh to the southeast and so we moved to raleigh north carolina which we loved um and i joined it from there and doing employment litigation and some general litigation then we started having children and i went back to cut down to part time he was traveling a lot and then when we had our third child it just felt like something had to give and so i pretty unlikely what i would have thought for my life i kind of took time off i always say like i stopped working but i really just stopped getting a paycheck right i was just home slaving away my wife would as well i think that a lot of time or almost every time i've thought always that is more work because you don't have you can't come home from the office you're not taking a break you don't get a breather and it's uh 24 7. so i i definitely resonate with that yeah yeah so i thought that'd be like a two-year stint i ended up being a nine-year stint um which kind of still surprises me but you know time flies when you're having fun or or not so much uh during that time i did write a book and self-publish it more for kind of fun than anything and then maybe it at a hint to an entrepreneurial bent in me uh my husband and i started uh acquiring some residential rental properties and you are kind of our one little niche we did we find single family homes and convert them into duplexes which helped dramatically with the roi but generally like a still pretty corporate path and then it was time kids got older i did the obligatory stint as like the pto president but then it felt like all right time to kind of do something with my law degree because i do love practicing law it's not like you know as you know it's not the movies it's it's research and writing and digging into rags and but i enjoy all that stuff so i went back to a firm a great firm employment happy to be there uh there's one question kind of on that so because i mean first when i get you know hey there's somebody we're gonna want to take care of the kids want to be with them want to help them or help them grow up and then make sure that you have a parent there taking off that time in nine years is you know a great time and i'm sure it's enjoyable and also a ton of work um you know as you know my assumption is but tell me where definitely if i'm wrong you know as kids are growing up getting back to school yeah you know they're otherwise occupied through the day and you decide to you know go back and do an attorney how was it to um you know get back into the practice whether it's fun or is what you remember it is when you previously practiced was it a bit of you know after taking the the time off or at least or not practicing law for that period of time was it a kind of a snark jolt or kind of had that go for it um it was it was i it was more like riding a bike than i thought it came back a lot more quickly and i did i mean caveat i did go back on a part-time basis because the big firm the hour requirements are still difficult with uh the demands of family um but it's been great it's one of those again like you said an unlikely entrepreneur you know it was more likely i would stay in this kind of corporate path and yet i now find myself here on this podcast and and leaving the legal profession at least for the time being so and you did that and i think that's there's probably some truth though you know if you practice the wall you you did a good job if you're a good attorney then there's you know things come back and it takes a little bit to come back back up to speed now you know so as you're you're doing the law firm thing again or at least doing that part time and you know and balancing that with continuing to raise kids and with the family and whatnot and you're doing all that now how did you know the business you're right now which you can get maybe just a brief explanation but you know how did that come about were you looking you wanted to do a startup you were excited about it you're looking for an opportunity was it more just hey i have a great idea that was a happenstance and too good to pass up or kind of how did you come up with the idea and kind of what prompted you to make that transition so i had been looking for the products that i am now making for literally about 10 years kind of since i got to the stage of life where i was regularly taking food to things whether it was the kids thanksgiving functions at school or a potluck with our friends so i've been looking for these products for 10 years and i i can't explain i really in preparation for this podcast really tried to think like what what finally prompted this and i can only blame it on a fugue state during quarantine that i just for whatever reason i'm like all right i'm i'm going with this and i kind of came up with what i think is a great name right away and then got a logo right away and it felt like this idea this lingering desire for these products just kind of snowballed and the more i did the more kind of validated i was in it both uh in terms of my own confidence and it but then as i shared the idea with more people right like getting that external not just my mom telling me it's a great idea but other people right who aren't so vested um but yeah there there was there was no moment other than it was just finally time and i am rolling with it so so now how did you so you pitched on it briefly but you know so you are you have a product you're always looking for you you know you can't find it you're always feel like there's you know a good idea that that's there now how is it to actually take that and start to move it towards an idea in other words hey you know you've done law practice for a while you have experience you have the degree a startup is quite a bit different in the sense that you know there isn't a playbook there isn't a rope set of rules there isn't you know it's not the attorney and billable hour model it's really figuring it out as you go along so as you come up the idea how did you i assume but correct me i'm wrong it started out as a you know even a side hustle and kind of starting that out how did that progress for you yeah so i mean it does get into an interesting you know part of startups i have lived a very um you know kind of task list oriented life and this has been different but the the product concept i have had in its current form really for 10 years so that piece didn't need to develop it was just actually implementing the uh you know actually getting it to be in existence and figuring out the marketing piece and getting websites and things like that set up but they so i feel like in some ways the i i was like i have one of these my one of my little glib takeaways you know almost a year into this is the idea is the easy part right like it's just been everything from the idea that's been harder to put in place no and i definitely agree that you know it's always one where people think oh the idea is the hard part the ideas you know if i just had that one great idea and a lot of times even if it's a reasonable or mediocre idea or it's a you know good idea it doesn't even have to be a great idea it's oftentimes what separates people is the execution and actually doing it and taking those steps you set it up that makes a successful business or not otherwise you have great ideas and never go anywhere so i i think it's kudos to you for to making that jump so now as you kind of say okay i'd like to put the focus on this i think it's a good idea i'd like to get into it how's it going so far has it just been hey i left the law firm do focus on this full-time it's been a rocket ship to the top and it's just been a blast it's been ups and downs it's been you know difficulties it's been how is that all gone or kind of as you've uh now put the focus on it so i think um as any person who's done a startup it's the the highs are high and the lows are low and the day that my first products arrived from china i felt like it was the day like i had a baby like opening the box i couldn't wait to see what this was and it's not like oh it's a bowl um so the the highs have been high and the lows have been low it's been a steep learning curve right i was the one of my favorite quotes not even in this context just generally is you know the greater the larger my island of knowledge the longer my short of ignorance and i feel like that kind of plays out right the more i know the more i realized i don't know like i had no idea that upc's are governed by one entity and you go there and you buy the upc you know that's uh i didn't know that you know i thought oh did you just create these so it's just been the uh a steep learning curve but a fun one but it's you know unlike billable hours where i you know work in six minute increments and have something to show for it and the brief is due and turned in this is like every day passes and i maybe didn't check anything off the to-do list right being proactive on things it's just a different way of living for me no and i i definitely resonate you know resonates and i think that's where a lot of entrepreneurs go through and you know the things you didn't know and i always think that you know things always look much easier on the front end and appear much more much better much more straightforward and then you get in you're like oh there's a lot more here to figure out how to get going so as you've been doing that you know kind of give us some ideas where is where's the business at today do you guys have products you're getting ready to launch products are you still getting manufacturing done still getting things set up you know already been selling for a while but kind of clueless in us to kind of here to take a bit today and give us a big idea because we kind of jumped over what is the product what was the problem you're trying to solve and kind of where you're at today sure so i'll start with the why i've been looking for this for 10 years right i always again you get to a stage in life for most people you get to a stage of life where you're regularly taking food to things and every time it just felt like ridiculously difficult to get it there right either i was taking my tupperware that i got at my bridal shower that's now 20 years old and stained now it did seal well right but it didn't look nice or more often than not i would take a serving bowl and put saran wrap over it which never felt very eco-friendly and also wasn't super functional and so then i would be yelling at a kid not to spill it while we drove uh i've been there and done that multiple times so definitely get up go ahead and then if you're really getting serious you'll take the crock pot which is hot to the touch right still doesn't feel well so then you're it's on the balance on the floor and i'm driving super tenuously hoping it doesn't spill before i get there right so it's like there has to be an easier way to transport food and so what i have created is and is a line of stir wear the original insulated transportable server that addresses all of those things it looks great right it has a contemporary feel to it it has a tight fitting lid which just to me seems like why no one has done it blows my mind and then it's vacuum insulated the vessel itself is vacuum insulated which helps keep the food to the temperature when you put it in there and also means that when it's sitting on your lap uh um in the car on the way to the barbecue your legs aren't getting scalded right because there's nothing worse than like you open it when you get there and that the salad's wilted or the baked beans are like a gelatinous mess right so that's what these are designed to address and so it's been interesting again like one of the learning curves like okay here's the bowl i want just turn it into vacuum insulated stainless steel well of course that's not the process you have to you know get the design features just right to create the space so all of that has has taken longer than i expected um but i'm i have my first production samples and i will really launch at the atlanta smart home and gift trade show in july so shooting for july and so that means that if you're shooting for july that you have you're taking pre-orders or you'll have things manufactured or kind of where or what will you be do or what will you be showing you're having available in july so in july i'll have uh samples available to and then i will be doing a pre-order and again something unique to this moment in time hopefully it's unique is you know the supply chain is so disrupted because of you know cobit and then the increased demand and so i may or may not have product on hand ready to actually to sell in july depending on the timing and how backed up the ports are there's a shortage of plastic of all things like all we hear about is how much plastic there is in the oceans well it's only in the oceans not the factories so that uh it still remains to be seen which is again not how i historically have lived my life right it's been a much more controlled environment where we know when things are happening and i'm a little more at the mercy of other of external forces no and so but so if i were to summarize that barring the potential delays in manufacturing which are outside your control and if there's a short jump platform and i think to that also you know i've we work with on several of my companies you know outsourcing and other things that are in other countries and four countries and some of what we have the products are really great with leather workings in india and they've been hit really hard and even just getting things out and even the shipping and even when they have the product they're ready to ship has been a much more difficult lift than what it otherwise would be so getting all that figured out definitely adds that extra layer of complexity but it sounds like things are well on track and that's exciting that i'm pretty soon here you'll have the um products to sell and be able to actually now bring it out to the marketplace and see how it goes so well with that um that kind of brings us to a bit to where you're at today and even a little bit looking into the future and so with that uh a great transition to ask the two questions i always ask the end of each podcast so the first question i always ask is along your journey what was the worst business decision you ever made and what did you learn from it so the entire thing may be the worst business decision i've ever made right i feel like it's premature for me to to make that uh to make that pronouncement but you know ask me in a year um i think in part because i still was working uh and i still had you know the demands of the family and it's been quarantined i've moved along pretty methodically and some would say slowly on this and so the benefit of that is i haven't made any serious missteps that i know of right i am not the google move fast and break things i am i've been you know kind of plotting along so i don't have any i will say like the entire venture i've just learned so much right every day learn something new about business and supply chain and shipping and tariffs and you know on and on enough well i'm excited to to hear maybe in the future what the mistakes are that you did make and uh what uh what you're like i know i'm making mistakes i just don't know what they are yet it's adding to the list of you know i have this running stuff i wish i knew except it's not stuff that i wish i knew and you know one of this is like what mistakes am i making all right well we'll have to check in a few months and see which uh which mistake you figured out you were making that you didn't realize yet so now i'll ask the second question which is if you're talking to somebody that's just getting into a startup or a small business what be the one piece of advice you give them so again i almost feel like it's premature i don't know that i'm in a position to be dispensing advice but i would say that it's finding a balance between confidence and humility right you need supreme confidence in in your idea and your unique ability to make this idea a reality whether it's product or service whatever at the same time you need humility to know not only what you don't know right like i knew i'm not good at marketing and sales i i need to also recognize there's other stuff i don't even know i don't know and having the humility to bring that on but balancing when i bring in third parties to give advice balancing that with confidence that but i have this great idea and i'm moving it forward and so i think there's that inherent tension between confidence and humility but striking that balance seems really important to being able to move things forward and keeping it in the direction that you envisioned no i i think that is keeping that balance and you know i can add on to that as you know i think that when you get into doing your own thing there's a balance of there's only so much budget there's only so much time you have a lot to get done and that you also can't be the expert on everything you can't do it all yourself and you're you'll never get it done or it'll be so slow and you'll it'll never hit the deadlines you want so finding that balance of where to offload where to have help where to do it yourself where to cut or cut costs where to keep here where to spend the money and all that is always that balance and to always be looking to readjust and to get that balance it's always beneficial to the business so well as we wrap up and there's a reminder before we wrap up that we also do have the bonus question we'll talk a little bit about intellectual property here in just a in a little bit but as we wrap up otherwise um if people are wanting to reach out to you they're wanting to um be a customer they want to be a client they want to be there buy your product they want to be a vendor a wholesaler they want to be an employee they want to be an investor they want to be your next best friend any or all of the above what's the best way to reach out contact you or find out more sure so um you can email me at bryn b ryn at shopserved.com or just check us out at www.shopserved.com all right well i definitely encourage people to reach out connect up find out more and uh support uh serve this is a pretty cool product so well with that thank you again for coming on the podcast now for all of you the listeners if you have your own journey to tell them you'd like to be a guest on the podcast we'd love to have you just go to inventiveguest.com and apply to be on the show two more things as a listener uh one if uh or make sure to click subscribe in your podcast player if you know when all of our awesome episodes come out and two leave us a review so other people can find out about all of our awesome episodes last but not least if you ever need help with uh patents trademarks or anything else the business just go to strategymeeting.com grab some time let's chat and we're always here to help so with that now we'll transition over to the bonus uh question portion of the the podcast and appreciate you and uh asking a bonus question and so it's kind of fun to be able to switch gears a bit and be the one that gets to answer the questions instead of ask them and it's always a bit of a different dynamic so with that i'll turn it over to you what's your top intellectual property question sure it's so it's about design patents which is a category i did not even uh was not familiar with a year ago at this time and the lawyer in me is going to frame it up in subparts so kind of question is how detailed and specific can or should design patents be and then kind of the subparts of that are what percentage of patents are designed versus utility patents our design patents more often used defensively like to protect your brand or offensively that people come after you and then how important do you think design patents are for startups uh particularly coming into a competitive or existing robust market so i think there was like five or six questions in there so i don't know if i'm going to remember all of them so i'll try my best so remind me what was the overarching question because i've already forgotten the first question so remind me of that initially how then specific kind of can and should design patents be so yeah so it's a little bit of a and probably a a lawyer answers it depends but with with that you know when you're looking it you were trying to so backing up design patent is one word just for the the audience is that is it protects more of the aesthetic look and feel to a product so it's not necessarily utility it doesn't get into how it functions what is your functionality and kind of how it works that's what a utility patent application is but on the design side it's okay we want to look to protect the unique look and feel to it in other words it has a specific shape the specific curvature proof rides this aesthetic nature and so that's what the design pattern is and so when you're filing a design patent you're showing what your product is and so as far as how detailed or not it should be an accurate and and representation of what your product is because you want the patent to cover that now when it kind of partly to that the question is okay let's say i show exactly what my product is how much coverage do i get does that mean that is some if somebody makes a very small tweak or a very small variation are they going to then design around my patent or do i have some reasonable kind of scope to that and it's not a definitive answer i can't just say well it's a ten percent and then if they change it ten percent i don't even know how you get a percentage in third place but you know it's not necessarily a percentage but if they are reasonably if they are if their product looks like your product and within a reasonable range and i don't know have a hard time experi giving it the exact definition but if it's saying okay because what you'll basically do and isn't if you're to go over to take it into enforcement or decor or even on amazon or other things they're going to take your design pattern in the simplest way the judge will look or pull up your design ban they're going to look at their product and say do they look the same do they don't look the same they look the same or very similar then it's likely covered on your design patent and you'd have the protection there if it's a different look and different design and it doesn't look like yours then it's not so how detailed or not is probably more you want to have an accurate representation of what your product is um and then you're going to be able to if somebody else were to come along and make the same a very similar looking product then it gives you that protection um and i think one of the other questions was a little bit a little bit more on enforcement and enforcement get you know used offensively to use a defensively and a little bit that depends on what is the motivation for the enforcement in other words you can sometimes you'll get a patent it's going to be an investment you're going to get it in so you can get investor dollars you can get people that are going to buy into your business um you can and that one's going to be more of an investment so you don't really in that sense use it offensively or defensively it's just more of an asset that's investable in your business you can also use it as a license in other words you can license it out to other individuals and so when somebody else comes on say i love your product i like to do something with it can i you know can i do something or can i make my own version of it or product line then you can license it out now if you get people that are going to start to rip it off that's going to be we're going to be offensively you have to decide you know when they start to if they're to mimic it rip it off or copy it is to how much are they intruding in the marketplace and how much are they costing you in other words as you know as an attorney but for all the audience you know lawsuits can get expensive they can be long and they can be drawn out and so you have to look and say is there enough of a return on investment for me going to enforce that that's going to make sense if they're only costing me 500 a year in lost sales probably not if they're costing me a hundred thousand dollars in lost sales a year or a month or whatever then it makes where it's worthwhile to go and enforce it because it's having a drastic impact on your business and so on the offensive side it's going to do that on the defensive side and sometimes this also allows you to if other people are out in the marketplace and they want to be able to stop you from doing what you there from making your product or they want to enforce other patents against you it can act as a defense thing i'm not going to go after you unless you come after me but i also do have intellectual property that we have to protect and that we have to for our products so i think i answered most of the questions and some of the subparts but if there's anything else let me know and i can definitely follow up well i think at the very end so you know really as a general rule how important then are design patents for a startup coming into a an existing similar market but that's that's robust with some big players uh but without identical products it depends on how good your design is i mean give you an example if you'd asked apple how or how important a design pattern is they had a huge fight with samsung over the curved corners of the iphone and the circle button in the middle or the bottom of the screen turned out to be a big or big suit they ended up winning and they were able to stop samsung purdue so in that case the design patent was certainly critical to what they're doing because it gave them a defensible edge over samsung on a startup for small business what's that a lack of an edge it was a rounded edge well i said competitive edge but yes no lack of an edge touche um but with that you know your startup or small business it's how you is your design something that's worthwhile to protect in other words does it have that unique look and feel is it something that customers are going to resonate with that's going to give you that competitive advantage or that competitive edge or lack thereof uh but you know is it going to be worthwhile because it's going to do something that is going to set you apart marketplace so the answer is yes but we're going to be able to be a unique looking product people are going to associate with it they're going to want to buy it because it has that cool cool aesthetic nature to it then absolutely it's worthwhile to protect you with your business on the other hand you're saying yeah it's a crowded marketplace we like our look but there's 20 other looks and customers really aren't going to care between our look or anybody else looks then it's a lot less now and that's why i said that's also where you kind of get into that balance of do you go for a design pattern you versus do you go for a utility pen sometimes it's it's absolutely the aesthetic look and feel because that's what sets you apart you're the iphone that has a rounded edges and the bottom circle or circular button in the bottom or button at the bottom and that gives you a competitive advantage and something they're saying it may not be our look and feel maybe our product and what how it works and what it is and how it's shaped and how it's manufactured and those type of things so you always kind of got to do that balance of where is our competitive advantage where is what's proprietary about us what's unique and what are people going to pay for and then let's make sure to protect that and with that we i could talk for intellectual property for a much longer period of time and i'm sure everybody would start to fall asleep because they're saying we've heard enough of the legal stuff we've listened in for the you know for the startup part portion of the podcast but definitely fun questions definitely love to ask and if you or any of the audience has any other questions follow up or any other or any other questions to come or come along as you guys pursue your business feel free to go to strategymeeting.com grab some time with us to chat we're always happy to help and make sure to answer your questions with that thank you again bryn for coming on it's been a fun it's been a pleasure and wish the next delay of your journey even better than the last thanks so much devin appreciate it have a good one you

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Don't Be A Control Freak

Don't Be A Control Freak

Rael Bricker
Devin Miller
The Inventive Journey Podcast for Entrepreneurs
7/2/2021

Don't Be A Control Freak

Don't be a control freak and give up control earlier. Not give up control as in I have seen people who go: oh, I am going to employ somebody who is an expert and just let them do it, no, that is not what I mean. I mean, any entrepreneur starting a business does everything. We stand at the front of the copier and make the copies. We make the coffee, etc. We tend to do all of that. The key to being successful is doing what you do best which generally is entrepreneurs generating business.

 


The Inventive Journey

Starting and growing a business is a journey. On The Inventive Journey, your host, Devin Miller walks with startups along their different journeys startups take to success (or failure). You also get to hear from featured guests, such as venture firms and angel investors, that provide insight on the paths to a successful inventive journey.

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ai generated transcription

 not be a control freak and give up control earlier not give up control as in i've seen people who go oh i'm going to employ somebody who's an expert and then just let them do it no that's not what i mean i mean as an entrepreneur with the first time we start a business we do everything right we we stand at the photocopier we make the copies we make the coffee etc we tend to go ahead you know we tend to do all that the key to being successful is doing what you do best which generally is entrepreneurs generating business everyone this is devin miller here with another episode of the inventive journey i'm your host devin miller the serial entrepreneur has grown several startups in the seven and eight figure businesses as well as the founder and ceo of miller ip law where we help startups and small businesses with their patents and trademarks if you ever need help with yours just go to strategymeeting.com and we're always here to help now today we have another great uh guest on the podcast rail bricker and uh rail is uh graduated with an engineering degree didn't know what an engineer did then but the graduated degree went to work for a mine underground for a couple years and left there and went back to business school or went to business school also joined a small marketing firm started his own business as a management consultant that business evolved into more of an educational services for south africans got listed on the stock exchange um then went into uh venture capitalism um within south africa in australia worked for a um venture fund for uh someone for else in australia for a period of time that went back on his own did some loan or mortgage loans then we did presentations and teaching to people about the mortgage industry wrote a book did certified public speaking spent and then spends his time kind of between the mortgage business as well as public speaking so with that much is an introduction and a quick walkthrough of your journey welcome on the podcast rail yeah thank you devon and good morning from perth western australia all right a good evening or good afternoon slash almost evening from uh salt lake city utah so well automotive we're excited to have you on so i gave kind of the quick introduction to a much longer journey so let's dive in a bit and tell us a little bit about your journey so the journey itself was probably at the age of 14 i knew i was going to be an entrepreneur i didn't know why or what and what business i would be in but i always my first job started when i was 14 working electronic shop and people came in and asked they were buying car radios so in the days before all the radios were beautifully fitted into the dashes of all the cars when we fitted radios into cars and i in that typical entrepreneur in me went okay no problem come over to my house this afternoon and i'll fit it in your car for you and so that was the start of my entrepreneurial journey at 14 the key lesson out of that one was that i have to do things that use my brain not my hands i love you know fiddling in my shed at home and doing woodwork but i wouldn't call myself a tradesman and so i learned very early on that whatever business i go into needs to use my brain so yeah it's been it's been a fantastic journey it's been it's been driven by a quote from my late father who said to me one day when he retires and unfortunately he never got to retire he died on us 59 he said one day when he retires he wants 40 years experience not one year 40 times over and so i took that to heart at a young age and i went just grab life life is too short life is too fragile i mean the pandemic of 20 20 and 21 has shown us that so basically he's got to grab life and do things and that's what i've always done and so so yeah you know started the education business in south africa i'll put that into a context of that time nelson mandela was released in february 1990. so i'd been on the mines i'd worked on the mines underground 6 000 foot and i was too young and probably arrogant to understand what i was learning and that's probably the best advice i give young entrepreneurs is grab every experience and try and work out what you're learning because i was there i was put into a management role at age 21 on the mind 5 000 staff but only when i was 30 did i actually appreciate the lessons i learned at 21 and so that that was part of the challenge so i put a start of putting all that together in 1990 we started management consultancy now there's a flaw in that we were young mba graduates we thought that it was the new south africa nelson mandela was released there was this hunger for stuff we had just never run a business and so we were sitting there going okay great we'll go and tell businesses how to run their businesses but we'd never run a business and so the little problem with that um and yeah and so that part of that emerged or evolved into this education business now was it planned no did we overthink it no the book my book is called dive in and that's exactly what it was we just dived in and said what have we got to lose by doing it so maybe just diving in or diving in but one question that comes up so you you personally you graduated you went and worked for a mine under for a mine for a couple of years and then after that was that when you went back to nba i went to business school so yeah i i left the mind went to business school and um did i go to business school because i wanted to learn to be a manager no i wanted to learn about all the things i never learned in engineering so i always knew that i was never going to be rising up the corporate ladder waiting for the next person to die so i could get a promotion i always knew that i but so i went to the nba and i and i think mbas today have evolved that today you can do mbas that are entrepreneurially focused you know go to business school and do that but in in in 32 years ago when i did my mba that's dating me a bit the gray hair i guess shows a little bit for that um the mba then was designed to make corporate managers it wasn't designed for entrepreneurs but yes i went off and interestingly i found an old farewell card when i left the mine i found this farewell card the other day and it's interesting because i'd forgotten about it and the farewell card said on it when you come back to buy anglo-american please remember us we'll still be here and and that was exactly why i didn't want to be in the corporates because these guys had no ambition except to be in their job and get a promotion and come to work every day 20 years later now anglo-american that i worked for was the largest listed company in south africa at the time largest one of the largest mining houses in the world so for the team members to say when you come back and buy the company they obviously knew that i was going out to be an entrepreneur um so you started the business so now you did so you went you know said okay i'm going to go back to business school you learn things i didn't learn in engineering school you come out of business school and then how did you know what made you decide to go into marketing because i think he said that he joined a small marketing i joined i joined the software company which was a transition so it was a software company but i was the marketing manager so it was the first time that ever employed a marketing person but and even today and i have to skip you know 30 years almost ahead i speak at a lot of technology conferences today so software conferences you know agile scrums etc but i talk about management not about technology and exactly then you know even 30 years ago i joined this company because i had a tech background and i could understand the technology but i went into a marketing role in the business so um basically they had never marketed that kind of a typical by the way rt startup great technology zero marketing like like no idea we'll just build a great product and the world will come running to us and and they'd suddenly realize that they had a great product but the world wasn't running to them they needed to actually do something about telling the world about it and that was my role there so i was there for almost two years and then decided to to go out on my own into my management consultancy that became an education business about a year later so that's that's part of that journey and then we grew rapidly right place at the right time i cannot stress that as much thinking as you do about any business the the real growth for us was being in the right place at the right time it was the year nelson mandela was released um in south africa it was there was this major upsurge in the need for young black students who had been previously disadvantaged to get an education they were coming out of school i don't know the american gpa equivalent but they were coming out of school clutching a certificate to their chest and that said that finished school but that certificate had an aggregate mark of 35 across six subjects now that's not exactly you know high academic standard and we were taking these students through a three-year diploma like a junior college over a four-year period so we knew that they needed a lot of catch-up time and we built a program that took four years to give them a three-year diploma equivalent um and that grew rapidly but again right place right time and pretty aggressive young guys with nothing to lose that's the worst competitor you can ever have somebody has nothing but one question i know and i definitely agree you know somebody that's ambitious has time and has nothing to lose is definitely a good place to be if you're the person doing it about a difficult competitor to compete with but what made you guys you know kind of you say you know the business involved in the educational services how did that evolve for the intentional was that hey hey we want to get into education there will be a great business or you fell into it or kind of what push you in that direction to involve there no so so at the time so so a few things happened in the management consultancy so we went to our friends who we did our mbas with so my business partner did his mba at another university and we went to 10 friends and said look we want to add credibility and i use the words credibility because it's just when you laugh at it today it was the reverse of credibility but we want to add credibility to our business can we add your names to the bottom of our letterhead as consultants so when we went out and pitched our management consultancy it was myself and my partner 25 or 26 year old mba grads but with 10 other mba graduates with all different backgrounds on our letterhead so he looked like this massive organization we won we actually won a contract with the water corporation at the time and the electricity corporations are big government bodies and it wasn't big contracts but nevertheless it gave us a bit of momentum but those two contracts finished and we had no idea what we were going to do and we were talking to a body a certification body that gave out this diploma in marketing called the institute of marketing management and they looked at our letterhead and saw all these people that we supposedly had and said you guys are so well qualified why don't you start a school why don't you teach our diploma and we went okay nothing to lose let's try that and so that's exactly you know but we understood that the political climate was there that there was this need for education and then we went we have no money so let's find clever ways of marketing and that's how we grew um and so we started in 1990 where 20 students in the late 1990 and by 1996 we had six campuses and four thousand students that's awesome that's a pretty uh great growth and definitely a lot of success so now i think that at one point you guys took that business and that's the one you put on the stock exchange yeah so we we decided that the next phase of growth for us was to get access to capital and we didn't have access to capital so either equity or script you know shares or capital and we didn't have access to that we were earning good money out of the business ourselves we were having a good life having lots of holidays but and we put in management we had 160 staff academic staff at that point but we just knew that we needed to go to the next level and so i had met a a guy who owned a computer training business that was listed on the stock exchange i'd met him about five years before and or no more than that probably seven years before that and i literally picked up the phone to him and said let's have a conversation because i had heard that his business computer-based training his technology was a little bit dated a little bit old and the business was floundering a bit so we literally went to them and said we have this education face-to-face business it's a hot entity right now you know let's reverse into your business give us a big chunk of the equity and then we'll go out and acquire other education businesses to do a group to build a group and that's exactly what we did so knowing nothing about mergers and acquisitions we went in we did this deal my partner and i then with the board of this new entity which we were on did nine acquisitions over the next 18 months and the share price went from 90 cents to 14 rent so 90 cents to 14 in terms of growth you know massive growth um i only had a year's contract so i left them a year later my partner had a three year they didn't want both of us so he stayed on for three years i stayed on for a year um and then i left and went out on my own and found my niche in venture capital for the next five years okay no definitely uh sounds cool now you went to venture capital for a period of time and did that um you know south africa and australia and other places now winter then you uh when you came back after doing that for a period of time you went into mortgage loans is that right so yeah so again that was so i came to australia and i'm a networker so just just to put that into a context what that means when i pick up my mobile phone and and a friend of mine teaches networking skills and i've never really thought about this until i was in one of his seminars and i i he said take out your phone and and see how many people you have in your phone and so even if you've ever done that exercise it's an interesting exercise to do so most people in the room said i've got 700 people in my phone a thousand people in my phone at that point i had eleven and a half thousand people in my phone and i went okay i actually am a networker that's what i do and so i had network before coming to australia i had met a guy met a girl met a guy um came to australia went to these people didn't know who they were just said look help me get a job i need to get a job learn about australia for a little bit and one of them came a great guy named david schwartz and i recognized him in the book in my book and and i said to him you know i went to visit david it was a friday morning i'd been in perth about two weeks and i went to his factory i didn't even know who he was what his business was and i said david please help help me introduce me to some people this is my background and he and i'd been to a few of the employment agencies who went you don't have a career you've like done all these things like how can we find you a job what can you do in a corporate and i went well i've done all these things i can do anything you know typical i was in my mid thirties you know still still suffering from you know the the hangover of doing well in south africa and so david fetch that was friday morning sunday afternoon and i have to admit today 20 years later in perth i still do that for people arriving in the city so what he taught me 20 years ago has followed on to what i do today and so he fetched me on a sunday afternoon took me he said i've got a friend who might be able to help you fetch me took me to this friend's house in this very very lonely suburb very upmarket suburb and we sat there for five hours on a sunday afternoon talking about venture capital and i left there and they said by tomorrow morning they'll make me an offer to be investment manager of their fund and so you know it was an amazing opportunity i literally started working there three weeks after i got to a new country um a year and a half later we took that fund we raised 22 million and listed it on the australian stock exchange so we did a front door listing this time we wrote a prospectus we raised capital and we went to a front door listing and i'm still a shareholder in that fund today the big thing is they wanted me to move to sydney and i went nah that's like moving you know you know in the u.s context that's moving from la to new york you know it's that distance that you're moving and i went no i actually enjoy the life in fact it's probably more like comparing moving from san diego as a city to new york you know small town reasonably good facilities but no didn't want to move to sydney i said i'm going out on my own and i started going out and finding small clients who needed investors needed venture capital and i was helping them structure their businesses for venture capital and then they said oh you know we actually need some debt as well we need some loans and i mean okay i'll find out how to get you a loan you know typical approach to life and and so i found out that in our state in western australia you had to get a license okay you need license for everything and i had to get a license as a finance broker so i went in and got a license as a finance broker and i started doing their commercial loans and then they said oh you did such a good job with our business can you help us with our home loan and i mean sure i'll help you with your home loan and that was 2001 20 years later 2021 um i still own that business it's done three just over three billion dollars of mortgages both mostly residential but mostly mostly residential a little bit of commercial in that space so that's how that mortgage business totally evolved exactly like my education business it was a conversation that led to thinking about doing something else and so in in none of those cases did i overthink it i i i make that point about everything in life it just sometimes you have to look the opportunity not it's not shiny object syndrome you know i did think about it but i didn't over analyze it now one question because i think the the last part of your journey also talked about you've got into you written a book and get into um certified speaking as a profession as well so and then you kind of uh balance both the kind of the mortgage um investing and those type of things in the loans and then also doing public speaking so how did you get into deciding you're going to write a book and doing a speaking video so well i mean there are a couple so everyone has this momentary event in their lives so typical of somebody who's very driven in 2012 i decided to do start doing triathlons now i was a state hockey player in my 20s broke my kneecaps had operations on my legs i've always been fit and healthy but decided to do something competitive so i started doing triathlons in 2012. i finished a season of triathlons decided to run a marathon before i turned 50. i had a year to go before i turned 50 thought it's a good ambition let's go and run a marathon but every 10 or 12 kilometers so seven or eight miles in the in my training i would just go and feel that i had incredible pain in my neck back of my neck and i thought look i'm a big unit i'm a big boy i'm broad and and strong i'm not really built like a marathon runner um and i went okay something you know go to physiotherapy get my neck clicked out whatever it's all good and my mother-in-law and my my local doctor said there's something not right you're very pale you're just not looking good you've got a friend who's already a radiologist go and have a scan of your heart and just see that there's nothing wrong so i went and had a scan and didn't even think anything further jumped on a plane with my wife to singapore with three other couples and we went away for a few days on a on a holiday with two three other couples and while we were there the doctor phoned me and had a conversation and said don't panic that's the last thing you ever want to hear okay when the doctor phones and says don't panic okay he said don't panic but the first thing you do is obviously you're paying panic right don't panic go down to the pharmacy and buy a big box of aspirin and start taking three aspirin a day um don't go for any long runs uh and then the joke of it all i'm assuming this is a pg is is is an is not a pg-rated show he said um don't take any viagra okay so um there's a reason behind that actually because it lowers your blood pressure and then if you have a heart attack and then they try to lower your blood pressure again that's when people die so it was interesting but it was funny at the time he um yeah so that life-changing moment i ended up having two cardiac stents um and today i'm fitter and stronger than i was seven years ago so but that made me focus on what was important in life like really i'd been running like a like a madman doing lots of stuff my mortgage business was flying high i was number three in the country at the time and and three in the country in a city where our property prices were half of the other cities so you had to do double the work just write the same number of mortgages so you know it we're working damn hard long hours anyway i i had the stance i decided to do a different things and then in 2015 the mortgage industry asked me to speak at their conference on how to build a mortgage business because i topped over 2 billion in mortgages at that point and i went to the conference i did two breakout sessions at the conference packed they were bringing in extra chairs while i was speaking for people to hear what i had to say and i went that was a lot of fun i've always loved speaking so just my mortgage business was built by me being on stage so i worked with a number of property developers i went around the country around southeast asia talking to people about buying properties and retiring on those properties and so i sold a billion dollars of mortgages from stage so i love being on stage i love being the speaker i got on the plane after that conference and i went there's a book in that so i wrote the book i mean i didn't write it on the plane i wrote 2 000 words on my ipad on the plane which is pretty hard when you don't have a tactile keyboard i have to say i spent nine months then writing the book and i made a decision almost at that point that i wanted to become a professional speaker and in 2016 i got my my first international opportunity to speak in in whistler and outside vancouver at a mortgage conference and that was when i knew that that was what i wanted to pursue i still kept the mortgage business i still worked there i still i still helped the team there i still see clients i have four and a half thousand clients you you're in that you know you're you're in in a business that has clients those individuals want to see you they don't want to see your team and so i still see clients but my team handle all the paperwork and stuff behind me now and in 2019 i became a certified speaking professional of which they're about fifteen hundred worldwide so about two hundred and twelve groups so yeah so well that that's a great walk through of your journey and it kind of brings us up to where you're at today which is you know definitely it's kind of been one where kind of you know in one sense it's been you know you weaving in and out and yet there's a kind of that common thread throughout so that was definitely a fun walk-through um through your journey so now as we wrap up or wrap towards the end of the podcast there's always a great transition cause i always love we after we hear the journey to ask a couple questions so why don't we jump to those now so the first question i always ask is along your journey what was the worst business decision you ever made and what did you learn from it so the worst business decision was actually when i left the venture fund and i was at my own doing a bit of venture capital work and and started the mortgage business a friend phoned me from south africa and said i found this amazing product it comes out of germany it's a storage system for cds and dvds and i said great and i and he sent me a sample of it and i investigated it and it was very clever at the time if you think about 20 years ago we didn't have hard drives portable hard drives as backups all your backups on your computers were dvd driven or cd driven and so you needed somewhere to store these things in a logical way that you could find them and this was like a binder system that had special cd covers that slotted in and you could fit 20 and have them on your shelf and it's a really cool clever system i flew to germany um i flew to germany i bought with me i bought it like a thousand or two thousand dollars worth of stock while i was in germany brought it back in in a suitcase to australia spoke to five people you know typical did a lot of extensive market research spoke to five people and they thought wow what a product i then ordered eighty thousand dollars worth of stock in a container load um but i had no idea i hadn't sold it yet and and then i went out to try and sell it and i realized that none of the big chains so the office chains you know the office supply chains which was really the target audience wanted to deal with a single operator they wanted to deal with somebody who has multiple product lines can deliver to store on a national basis all the other things that i had never considered i eventually gave that eighty thousand dollars worth of stock to a friend who was down and out and he sold them to a two dollar store for five thousand dollars and i told him to keep the five thousand dollars because he needed the money and that was like six years later so the big lesson out of that was two things one is do sub don't over analyze but do some more market research than asking five friends but more importantly the clever product is not necessarily the best product in other words it was almost too clever for itself and the third one was that i knew from my own self i needed to sell services and not products the same way i knew i couldn't do a job that needed me to use my hands all the time i learned from that that i needed to sell services my mortgage business was services education business in south africa the venture capital business were all service based and so that's that was the key lesson i learned but it took me eighty thousand dollars to learn that well it's uh that is an expensive education that's probably more than the the degrees you got but it was a good education that a lesson some of the times though those there's those mistakes that the sting the most are also the ones you're learning so now as we jump to the second question and dovetails right into what uh what you just touched on but if you're now talking to somebody that's just getting into a startup or a small business what would be the one piece of advice you give them um is to is to not be a control freak and give up control earlier not give up control as in i've seen people who go oh i'm going to employ somebody who's an expert and then just let them do it no that's not what i mean i mean as an entrepreneur we're the first time we start a business we do everything right we we stand at the photocopier we make the copies we make the coffee etc we tend to go ahead you know we tend to do all that the key to being successful is doing what you do best which generally is entrepreneurs generating business being the front person out there getting the business through the door and leave the back office stuff which is what i call the 10 dot leave the 10 hour tasks to your staff and you do the 500 an hour revenue and if you focus your whole life around that your decision of when to employ staff um becomes a lot easier and a lot quicker to make no and i and i have definitely agreed to i mean there's there's a as an entrepreneur you have a tendency first of all to think you're the smartest one in the room and you also want to have a probably a type a personality and always want to get things done the way you want to get them done and and yet you know that oftentimes can hold the business back because you're doing past that while yes you can do them you probably do very well aren't the ones that utilize your specific skill set the things that you can grow the business the best and make them the biggest impact on the business so i like in the sense of you know it's not that you know you just simply turn over the reins and don't do run your business anymore but focusing on the things that you can drive the most value to your business and then those other things are giving here handing the reins over or giving people those tasks and then just managing them as opposed to trying to do it all yourself as it's certainly a great piece of advice well as we wrap up if people want to reach out to they want to connect up with you they want to be a customer they want to be an employee of you you know they want to hire you for a speaking gig they want to hire you to help with their loans they want to be an investor in any of your ventures they want to be your next best friend any or all of the above what's the best way to reach out contact you and find out more well the easiest way is rail at railbreaker.com very very simple and there's a lot of information on the railbreaker.com website there's the excellence podcast website which is also linked of the railbreaker.com um but i'm on linkedin mostly linkedin and instagram facebook any of the social media not twitter i'm not a twitter fan but i am there but i don't check it as often but linkedin is probably the best way to reach out to me or at rail at railbreaker.com and if anyone wants a copy of the book dive in listen to lenses business school um i'll send you the link it's railbreaker.com freebook and they can download a free pdf copy of my book awesome definitely generous to um offer the book and definitely encourage people to take a look or to take a look and i get the pdf version as well as the pulver or the the hardback version as well depending on how you like to read it but uh thank you again rail for coming on the podcast it's been a fun it's been a pleasure now for all of you the listeners if you have your own journey to tell you and you want to be a guest on the podcast feel free to go to inventiveguest.com i will be on a podcast um two more things as a listener one make sure to click subscribe to your podcast players you know all of our awesome episodes come out and to leave us a review so other people can find out about all of our awesome episodes and last but not least if you ever need help with patents trademarks or anything else feel free to reach out to us go to strategymeeting.com and uh grab some time with us a chat thank you again rail and wish the next leg of your journey even better than the last thank you very much and i look forward to the next journey or two or three or four all right you

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